Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Job Title: Core Operations Manager
Qualification
BA, BSc, HND
Experience7 years
Location
Lagos
Job Field
Engineering, Technical, ICT
General Purpose
Leads and facilitates the organizational unit, with the full responsibility of all personnel management aspects. Ensures operational efficiency and right focus by connecting business issues and organizations operating procedures. Drives customer satisfaction proactively in own area.
Main Responsibility Area
Responsible for implementing the strategy for the site, technology, functional area. Has final planning responsibility for the own area. Has individual responsibility for goal setting, operations, resourcing, results and competence development of the site, technology, functional area as a whole. Decides upon compensation and benefits within budget limits. Ensures that the line organization and the various projects work in harmony with each other. Main responsibility for customer satisfaction in site, technology, functional area.
Budget
Provides consultative direction for the team towards predetermined long-range goals and objectives. Reviews assignments and determines course of action to be pursued to obtain necessary results.
Important contributor to development of overall goals and objectives of the company. Erroneous decision or recommendation would normally result in critical delays and modification of projects or operations, cause substantial expenditure of additional time and resources.
Important contributor to reduce OPEX and optimize
Main Responsibilities and Duties
Assures integrity of network performance by developing and implementing policies and standards to achieve KPI’s.
Performs analytical, technical and administrative work in the planning, installation and ongoing administration of the network systems and services:
Supervises the monitoring, tracking, analysis and reporting of network utilisation/allocation of all network components
Interacts with departments to determine network capacity needs
Keeps general management level, management informed of all issues affecting technical operations
Information database & records, Audit follow-up and closure,
Trouble ticket escalations
Network faults and service management & reporting
Position Requirements
Customer handling skills with strong interpersonal skills, necessary. The person must have ability to manage customer expectation.
Lead the process of knowledge transfer, technical documentation installation procedures, Norms and standards, etc and putting in place processes for operating new systems, equipments and technologies
Organize and provide training on different fields by identifying the knowledge gaps during implementation of a project till its operation.
Management of escalations of faults through CSR and TAC for quick resolution
Core Network, BSS, Data, Support, Systems routines Audit, Preventive maintenance, health checks, configurations back up, manage security log on the nodes and OSS
Network Performance analysis and correction paging success, congestion, utilization
Will be providing the managed Services to Airtel should have the capability to handle any type of equipment from any of the supplier across the globe. In true sense MS Partner should comply to complete vendor & Technology agnostic managed services to Airtel.
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