Nokia invests in technologies important in a world where billions of devices are connected. We are focused on three businesses: network infrastructure software, hardware and services, which we offer through Nokia Networks; location intelligence, which we provide through HERE; and advanced technology development and licensing, which we pursue through Nokia Technologies. Each of these businesses is a leader in its respective field.
Job Title: Field Operations Manager
Location
Lagos
Job Field
Engineering, Technical, ICT
General Purpose
Manages and monitors day-to-day field operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
Main Responsibility Area
Plan ahead for Field operations staff headcount in relation to company objectives, policy and network rollout speed
Maintain good relation ship with suppliers and put in place performance based SLA to optimise their performance
Establish in place performance based SLA with cross fictional for effective delivery of work to and from Field operations
Keep updated track of spare parts tools, Vehicles availability for the Filed operations
Put in place monthly, weekly reports and corrective actions where applicable:
Monthly individual Field operation staff Network Availability TCH availability KPI RNA per region. Meet contractual obligated RNA in each category of sites for Network availability. Min = any individual failure to meet the defined contractual RNA will mean no bonus, Target = Achieve the defined threshold for the objective reporting period, Max = contractual RNA KPI met and exceeded at least one full month during the objective measurement period
Monthly individual Field operation staff Site preventive maintenance KPI Telecom Preventives: Meet planned monthly & quarterly scheduled preventives. Min = 90%, Target= 95%, Max= 100% Monthly or quarterly preventive mtce means all sites have to be done within the period of measurement of the objective
Monthly individual Field operation staff Site Curative maintenance KPI
Position Description
Manages and monitors day-to-day operations of the in-country network to ensure that network performances are meeting the KPI’s. Directs the work efforts of managers and supervisors. Is responsible for hiring, firing, performance appraisals, and pay reviews.
Qualification, Position Requirements
8+ years with University Degree in telecommunications or IT; at least 2 – 5 years leadership experience
Advanced Diploma with over 10 years of experience
Able to handle, prioritize, multiple projects simultaneously
Abel to operate in a performance driven organisation
Knowledge of English and French
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