Standard Chartered Bank Nigeria is a leading international bank, with more than a 150-year history in some of the world’s most dynamic markets.
We bank the people and companies driving investment, trade and the creation of wealth across Asia, Africa and the Middle East.
With 1,600 branches and offices in 70 countries, we offer exciting and challenging international career opportunities.
Job Title: Collections Manager
Location
Lagos
Job Field
Banking
Job Detail
Organize work flow to achieve maximum productivity.
Handle customer enquiries, exceptions and irregular cases in accordance with agreed service standards
Escalate any issues which cannot be immediately resolved to Head CMO
Comply and monitor Key Control Standards.
Ensure adequate filing of transaction documents prior to storage.
Ensure strict adherence to reporting schedules & escalate exceptions to head CMO
Ensure compliance with money laundering policies and procedures
Ensure strict implementation of Group policies on KYC
Ensure direct report take proper custody of security documents
Represent the bank at the regular Central Bank, Customs Duty, FIRS and NESS meetings
Problem resolution with the Regulatory Authorities CBN,NCS, FIRS and NESS-COBALT
Daily Remittance of duty collections to the CBN
Weekly Remittance of NESS fees to the CBN
Weekly Rendition of NDCC returns
Monthly Returns of collections to The Customs Controller General
Liaise with the Regulatory Authorities (CBN, Office of the Accountant General, Nigeria Customs, FIRS, NESS for the resolution of all issues identified.
Ensure RCMS Direct debit and virtual accounts transactions are processed within agreed SLA
Ensure that procedures for other Government Collection products are implemented.
Act as back up to other Managers.
Qualification
Minimum 5 years banking experience in operations
Sound knowledge of basic banking operations
Understanding of CBN Forex regulations relating to trade and exchange.
Sound knowledge of SCB payment and collection policies.
Supervisory skills
Good communication and Interpersonal skills.
Good PC skills
Key Performance Indicator
No of transactions processed
No of errors noted or reported by Customs, FIRS, NESS
Nos of queries effectively resolved
Audit, compliance or review ratings, reports
Operational losses booked, near misses
Timely and accurate remittance of Collections
Timely and accurate remittance of Mandatory Returns
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