Job Description Job: Analyst-CRM and PRM Description Job Title Analyst Location Lagos,NG Function Job Summary Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the company?s CRM solutions Principal Functions Assist in requirements gathering for new functionalities on CRM applications Implement patches, upgrades and configurations in the implementation of new functionalities Provide administrative/ user support for the company?s CRM solutions Develop policies and procedures, as well as user guides, for deployed CRM solutions Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues Provide support in the resolution of related problems escalated by users via IT Service Desk Attend team/ divisional/ departmental meetings as required Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM Perform other duties as assigned by the Manager-CRM Educational Requirements First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc Experience,Skills & Competencies Between one (1) and two (2) years directly relevant post-NYSC work experience Job Categories: Telecommunication Jobs . Job Types: Full-Time .
Etisalat Nigeria recruits
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