Agent & Training Manager at Telnet Group

Industry ICT / Telecommunications

Specialization Adminstrative

Minimum Qualification OND

Minimum Experience 3 Year(s)

Application Deadline 2011-09-16

Telnet Nigeria Limited is a global information and communications Technology Company with the mission of providing technology enabled business solutions of the highest professional standard. With a combination of unparalleled experience, expertise, strategic partnerships, quality services, innovation and entrepreneural spirit, we are uniquely positioned to serve the needs of our customers and help them meet their business objectives.Job Title: Agent & Training ManagerIdentify, approach and prepare comprehensive presentations/business cases for presentation to corproates interested in becoming Company’s agents.
Sign up corporate agents.  This includes negotiating commercial terms and ensuring that contracts/T&C etc are signed by both parties.
Sign up individual agents, explain T&C and other business/legal requirements to potential agents.
Provide comprehensive and ongoing training to agents and agent trainers (train the trainer).  This will include system training, product training, training on branding guidelines and requirements
Manage the agent network and deal with any issues raised by agents in a timely and efficient manner.  Escalate such issues to the Head of Operations and or the Executive Committee when required.
Conduct spot checks and “mystery shopping” exercises to insure that Company’s agents are meeting the companies standards re customer service and that Company’s branding is appropriately displayed at various outlets.
Minimum of OND degree
Managing an agent network, corporate negotiation, training, business development 
Knowledge of processing systems, hardware, software, computer operations, data entry and processing.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.