JOB TITLE: Desktop Analyst
JOB REF NO: GVA/ DTA01
JOB DESCRIPTION: The ideal candidate will be responsible for providing specialist desktop services support (i.e. maintenance, development and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services. The right candidate will possess a high skill level in supporting the environments at an enterprise level.
EXPERIENCE: 5+ years working experience with MS Office, Web/Internet technologies Windows 2000/XP/Vista Patch Management, Citrix, Anti-virus, Windows 200X Server, Enterprise Service Desk.
EDUCATIONAL QUALIFICATION: A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline and relevant Microsoft Certification.
JOB FUNCTION :
• Provide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.
• Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.
• Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within domain
• Create and re-set user accounts on Domain and Active Directory servers.
• Provide post –implementation support, guidance and advice to the user community.
• Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.
• Evaluate and develop desktop fault corrections, site-specific modifications and work-arounds updating system documentation accurately and consistently
• Develop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reports
• Collaborate with other team members in end user support to integrate technologies with appropriate systems and applications across the organisation.
• Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.
• Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.
• Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.
• Provide appropriate status reports to team members, managers and users
• Contribute to project plans for the implementation of upgrades and developments to systems and services.
• Other related duties as assigned.
REQUIREMENTS:
• Exceptional skills in the implementation and supporting the following environments: Windows Server 2003; Active Directory; MS Exchange 2003 and 2007; EMC Storage; Cisco Networks
• Cluster support and fail-over experience
• Basic Network security knowledge
• Enterprise Service Desk experience
• Antivirus Application experience
• Cisco Switches and Routers
• Service Desk Management experience
• Experience in the use of remote network management tools.
• Enterprise-level experience.
COMPETENCES:
• Ability to support a variety of technologies and systems independently, resolve problems and pro-actively communicate solutions.
• Excellent oral and written communication skills.
• Exhibit a thorough approach to quality issues and documentation.
• Good sense of customer orientation and team working
• Demonstrated desire and ability to effectively learn new technology-committed to continuous learning and development on the job through self-study and formal courses.
METHOD OF APPLICATION
Candidate who meet the above requirement should email their resume to contact@gvapartners.com and recruitment@gvapartners.com. PLEASE, STATE THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT FIELD OF THE MAIL.
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