Graduate Application Support Analysts at Citibank Nigeria Limited

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.

Job Title: Application Support Analyst

Job Description

• To manage delivery and implementation of new applications as per TTS Technology and business management requirements.


• Providing application functionality expertise to TTS Technology and Business units. Understanding technology industry trends, how they impact our future solutions and provide strategic direction for TTS Technology and Business community.


• Provide regular feedback in the form of MIS to TTS Technology and Business units on performance of application delivery and implementations.


• Manage the TTS Technology controls and compliance process as applicable to the application support function.


• Business requirements elicitation on projects of all sizes, involving


• Stakeholder analysis and effective engagement with stakeholders at all levels


• Facilitation of workshops and meetings


• Problem analysis


• Process mapping


• Elicitation and documentation of high-level business requirements and functional/nonfunctional requirements


• Maintenance of a requirements traceability matrix.


• Contribution towards the design and procurement of IT and business solutions, through


• Close working with local and regional technical teams as well as suppliers to ensure business requirements are met by technical solutions


• Production of Requests for Proposals and similar documents


• Evaluation of third-party solutions


• Design and mapping of new and changed business processes


• Design of new and changed business roles, information flows, business documentation, and training, as required.


• Contribution towards the testing of IT and business solutions, through


• Producing, or assisting with the production of, test cases and scripts


• Support of user acceptance testing.


• Contribution towards the implementation of  IT and business solutions, through


• Liaison between IT staff and the business areas to ensure the effective implementation of technical components


• Close working with business staff to implement changed business processes so that continuity is not impacted


• Driving the delivery of projects and taking responsibility for key project management activities for smaller projects and support for more complex ones.


• Providing project management support to business managers who are responsible for delivering larger projects.


• Support of business staff, at all points of the project lifecycle, who will sometimes be working in the role of business analyst or project manager on smaller projects.


• Managing production support for local and regional application including the Core Banking application


• Managing changes in local application including functionality changes and bug fixes. working with regional support teams to manage changes on regional applications.


• Supporting the business process automation and lean engineering effort of the business.

Qualifications

• Ideally, currently working in a large financial institute either as a permanent staff or as a consultant


• Extensive exposure to core banking application and other transactional financial systems


• University Degree in Applied Numerate Science or Engineering

Skills and Experience

• Knowledge and understanding of technology operating environments and databases


• Programming Skills


• 0-2 Years Working Experience in Software Development


• Previous experience of project and implementation management is essential.


• Previous experience of application development is desirable
  


• Excellent Numerical Skills


• Analytical and innovative skills


• Excellent communication skills (including listening)


• Ability to work in a team


• Excellent knowledge of technology operating environments.


• Knowledge financial systems and processes.


• Working knowledge of programming and development techniques.


• MS Office tools (Excel, Word, PowerPoint, Project)


• Controls and compliance knowledge


• Strong customer delivery focus


• Oracle, Sybase, SQL Server (any one of these)


• Excellent communication skills (including listening)


• A team player


• An enthusiastic ‘can do’ approach


• A positive and pro-active attitude


• A history of delivering against agreed objectives

Location
Nigeria

Closing Date: Not Specified.

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