[full-time] Customer Service Trainers (5) at Kimberly Ryan

Location: Nigeria
URL: kimberly-ryan.net

Description:

Main Responsibilities



Reporting to the Practice Head – Customer

Service, the candidate will be expected to carry out responsibilities in
line with their job title. These responsibilities include:

1. Managing Operations effectively at the state/province/zonal level

• Ensuring that the training is delivered on time with at least the minimum defined number of people.

•
Acting as a bridge to bring the market realities to business and

translate the business strategies at the ground level for

implementation.

2. Knowledge and skill enhancement of the CS personnel so that they are more competent to meet the defined business metrics

• Evaluating the extent of knowledge enhancement by conducting Job Knowledge quiz

• Impacting productivity of CS personnel by enhancing their Customer Service skills through effective training delivery

3. Customization of Content as per the business and people requirement of the operating country

• Gaining an understanding and studying the business challenges and the market reality of the region operating in.

4. Planning the training calendar in conjunction with the Zonal CSD Head.

5.
Customizing the content of the training program depending on the

demographics and people need in consultation with the Content Team.



Minimum Requirements:

The successful candidate should possess the following:

• Relevant Graduate or Post Graduate Degree

• 5 – 7 years Customer Service Experience. Preferred will be 2 years telecom experience

• Knowledge of the country’s local language



The successful candidate should also possess the following personal attributes:

• Strong Communication Skills – Both written and spoken

•
A people’s person who has the ability to create bonds easily and

quickly and the ability to engage and build relations with multiple

stakeholders, including trainees, managers and others

• Good Presentation Skills and knowledge on the subject matter

• The candidate should be able to present himself as a mentor for guidance and knowledge





Interested
candidates should send their application letters and detailed CV by 20th October 2010.

Subject matter has to be the job title and location. Please note that

ONLY shortlisted candidates will be contacted.

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