Nigeria: Member Service Manager

Save the Children is a global child rights organisation with a dual mandate to deliver world-class, quality programming in health, education and child protect and to be the leading INGO for children in emergencies.

Save the Children:
• reaches 50 million children every year
• raises $1.4 billion for children every year
• has 30 national organizations in North and South America, Europe, Africa and Asia
• works in more than 90 countries and has over 15,000 employees

The role
As a member of the Senior Management Team (SMT) in Nigeria the Manager of Member Service & Marketing shares in the overall responsibility for the direction and coordination of the Country Office. The Manager of Member Service & Marketing in his/her capacity is responsible for providing leadership to ensure excellence in serving members and their donors, in both emergency and development contexts. s/he will l ead on coordinating fundraising and marketing.

Qualifications and experience
* Masters degree in an area of social development, marketing or equivalent.
* A general appreciation of the issues concerning the INGO sector with an in-depth knowledge in communications, marketing and/or fundraising
* Recommended a minimum of 8 years management experience in a corporate or an NGO environment, with experience in successfully leading the development and implementation of communication and marketing strategies for an international organisation, preferably in Africa/ Nigeria
* Demonstrable track record of leading change which has led to significant results for the organisation and their stakeholders
* Highly developed interpersonal and communication skills including influencing, negotiation and coaching
* Highly developed cultural awareness and ability to work well in an international environment with people from diverse backgrounds and cultures
* Strong results orientation, with the ability to challenge existing mindsets
* Proven track record of high performance and exceeding targets
* Proven track record in secreting new accounts and resourcing funds
* Ability to present complex information in a succinct and compelling manner
* Experience of building personal networks, resulting in securing significant new opportunities for the organisation
* Proven network with corporate and marketing/advertising and other related agencies in Nigeria
* Has a strong international network within media and marketing to draw on
* Highly developed and proven writing and presentation skills, particularly in English
* Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of emergencies
* Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy in
* Commitment to Save the Children values

When applying please include details of your current salary in covering letter

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Please note that the closing date for applications is 17 July 2012

For further information on this role, please see our website at www.savethechildren.net/jobs

Please apply with a covering letter and up-to-date CV to the link provided