JOB TITLE: MANAGER.PREPAID SERVICES
LOCATION: Lagos,NG
Job Summary
Manage the design and deployment of all prepaid product and service offerings
PRINCIPAL FUNCTIONS
Develop inputs for Etisalat Nigeria?s prepaid services roadmap in line with approved business strategy
Develop propositions/ business cases for prepaid packages, propose modifications to enhance existing offerings and proffer recommendations to the Head-
Liaise with the IT team for solution/ platform selection and deployment of relevant technology for prepaid product roll-out
Manage, monitor and evaluate on-going performance and quality of all prepaid products and services in line with pre-defined service levels and KPIs
Liaise with the Pricing & Tariffs team to agree and manage prepaid tariffs. copied from: nigerianbestforum.com-
Facilitate new product training and co-ordinate with relevant client facing functions, e.g Customer Care, Sales and Regional personnel, to ensure staff are fully trained on all prepaid products and services
Assist in implementing the unit?s work programmes and plans in line with agreed upon procedures and guidelines
Assist in planning and managing the human and material resources of the unit to optimize performance, boost morale and enhance productivity
Manage inter-functional relations to ensure synergy across departments and divisions
Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives
EDUCATIONAL REQUIREMENTS
First degree in a numerate discipline
Postgraduate/ professional qualifications and/ or certifications will be an added advantage
EXPERIENCE, SKILLS & COMPETENCIES
Between six (6) and eight ( 8 ) directly relevant post-NYSC work experience, with at least most recent three (3) years in a supervisory role
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