CLIENT Is a CBN-licensed Mobile money and Payment Terminal Services Provider with a decade of experience providing first class technology solutions for customers.
Job Title: Payment Terminal Service Provision Manager (PTSP)
Location
Kano
Job Field
Administration, Secretarial, ICT
Position Summary
Analysing product-oriented business opportunities, formulate multi-touch marketing campaigns, and coordinate communication with our marketing and sales leadership.
Flexibility to handle directional changes and ability to concurrently manage multiple projects.
Work with cross functional team members to develop business cases to support systems needs for customers.
Provides information technology support services in the delivery of IT and POS deployment and management.
Take a lead in provisioning first level technical support for the POS infrastructure.
Manages fault resolutions and attend to requests from the call centre and other end-users.
Liaise with the Service Desk team to ensure trouble tickets and incidents are resolved efficiently and in a timely manner in line with agreed SLA.
Ability to develop and document procedures and processes
Create and maintain communication plans, providing accurate and timely information for status updates and other communication opportunities, leveraging multiple communication mediums
Proactively research join POS forums to keep abreast of technologies that might benefit the POS team
Ability to effectively maintain productive relationships and deliver valued services to multiple peer organizations of varying capabilities and with different requirements
Ability to review project work products for completeness, quality, and compliance with established project standards
Ability to review ongoing and proposed projects to identify opportunities for reuse and process improvement
Ability to lead, manage, and continually improve with complex projects and support responsibilities.
Required Skills and Competence
Prior experience in the Point of Sale and Payment, Hardware, Software, Payment Services and Merchant Services space is a must.
Personal characteristics including: integrity, flexibility, strong interpersonal skills, self-confidence, results oriented, execution mentality and a strong sense of ownership,
and analytical skills.
High quality leadership presence capable of influencing others and driving behavioural change.
Ability to work well under pressure and respond to change resourcefully to achieve objectives.
Ability to identify positive and negative growth trends and build a plan to continue or combat, respectively.
Awareness to prioritize tasks and projects using decision making matrix.
High level of business savvy, maturity, judgment and objectivity. In exploring new POS market niche.
Strong computer proficiency, specifically with Microsoft Excel and PowerPoint in MS Office applications.
Experience leading participating with Technology groups in virtual, cooperative organizations
Experience and understanding of multiple aspects of Technology infrastructure technologies, Retail Technologies, application development, and mission-critical production support.
Minimum Qualification and Experience
A first degree from a reputable university preferred.
A minimum of 5 years experience in administering and supporting POS management with a proven record of success. Telecoms experience will be an added advantage.
Project Management Professional PMP certification Will be an advantage.
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