Dragnet Solution Limited is a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding and Relocation and Removal services is currently looking to engage a young Graduate Relationship Officer for its Relationship Management Unit.

Job title: Relationship Officer

Job Description


  • Develop close relationships with Customers, Vendors and manage clients

  • Grow the individual client business through continuous interaction and persuasion

  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution

  • Proffer solutions to escalated customer service issues

  • Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation

  • Responsible for negotiation of suitable clearing rates with new clients

  • Ensure agreed rates, terms and credit days are maintained in clients transactions

  • Play an active role in developing new service plan to fit customer requirements

  • Monitor client satisfaction through customer experience measurement

  • Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.

  • Updating clients on status as well as delivery schedule of a shipment 

  • Perform customer research and profiling to identify and capitalize on unmet market needs

  • Ensure adequate file estimation, customer billing, resolution  of invoicing issues and invoice approvals

  • Ensure accurate weekly activity reports on job progress are sent to Customers

  • Executing vendor- efficiency customer surveys and analyzing results

Qualification
BA/BSc/HND


Skills 


  • Clear verbal and written Communication skills

  • Time Management skills

  • Management of personal emotions

  • Ability to listen closely to Customers

  • Strong customer focus

  • Persuasion skills

  • Ability to handle surprises and manage situations calmly

Experience


  • Minimum of  2 years’ experience in a similar role

  • Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.

  • Competence in Microsoft office products, most especially Excel is a must.

Location
Lagos


Closing Date: Not Specified


APPLY HERE






Jobs in Nigeria




0 comments Blogger 0 Facebook

Post a Comment

 
Jobs in Nigeria, Naijahotjobs © 2013. All Rights Reserved. Share on Blogger Template Free Download. Powered by Blogger
Top