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1. JOB TITLE: Desktop Analyst
JOB REF NO: GVA/ DTA01
JOB DESCRIPTION: The ideal candidate will be responsible for providing specialist desktop services support (i.e. maintenance, development and security) and also participate as a member of the Technical Services team to ensure the successful integration and delivery of IT services. The right candidate will possess a high skill level in supporting the environments at an enterprise level.
EXPERIENCE: 5+ years working experience with MS Office, Web/Internet technologies Windows 2000/XP/Vista Patch Management, Citrix, Anti-virus, Windows 200X Server, Enterprise Service Desk.
EDUCATIONAL QUALIFICATION: A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline and relevant Microsoft Certification.
JOB FUNCTION :
• Provide expert level (level 3) support for desktops, pcs, laptops, printers, scanners and associated software.
• Install operating systems/applications on users’ workstations and provide Active Directory, DHCP & DNS Support.
• Troubleshoot and repair basic LAN, WAN and internet issues at various locations specified within domain
• Create and re-set user accounts on Domain and Active Directory servers.
• Provide post –implementation support, guidance and advice to the user community.
• Investigate and coordinate the resolution of potential and actual service problems identified by the Desktop Services team or escalated through the incident management process.
• Evaluate and develop desktop fault corrections, site-specific modifications and work-arounds updating system documentation accurately and consistently
• Develop maintenance schedules and procedures, using application management software tools and techniques to investigate problems, collect performance statistics and create reports
• Collaborate with other team members in end user support to integrate technologies with appropriate systems and applications across the organisation.
• Recommend improvements and contribute to the implementation of agreed changes, architecture and design structures, tools and maintenance routines.
• Prepare and maintain operational documentation for OS and application software, providing advice where necessary on the correct and effective use of application software.
• Develop, maintain and document detailed knowledge of desktop management and process improvement, updating configuration management records where necessary.
• Provide appropriate status reports to team members, managers and users
• Contribute to project plans for the implementation of upgrades and developments to systems and services.
• Other related duties as assigned.
2. JOB TITLE: Infrastructure Network Analyst
JOB REF NO: GVA/NWA 001A
JOB DESCRIPTION: The ideal candidate will function as a subject matter expert in the client’s network infrastructure environment and must have gained practical experience from handling significantly complex technical assignments. The successful candidate will provide technical expertise on the design, implementation and maintenance of all voice and data network infrastructures within the environment.
EXPERIENCE: Minimum of 5 years of progressive work experience as a Network Infrastructure Analyst; proven experience of operating in a Cisco-based environment is a definite advantage.
EDUCATIONAL QUALIFICATION: Minimum of a good bachelor’s degree in: Computer Science/Electronic Engineering/other Technology-related field, Cisco certification (CCNA, CCNP) required.
JOB FUNCTION :
• Analyse and resolve technical problems within the existing network infrastructure.
• Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects and coordinate tasks for installation of data networks.
• Recommend network solutions for short, medium, and long-term network projects
• Conduct research and evaluation of network technology and recommend purchases of appropriate network equipment.
• Design, implement and manage enterprise network infrastructure.
• Design, implement and manage internal telecommunications infrastructure.
• Provide technical support-collaborate with user departments, vendors and data centres in the design of required routers, switches and hubs.
• Design, implement and support IP data network connectivity and provide effective data network administration for users firm-wide.
• Provide expert level support (level 3) for all multi-site enterprise data communications network (i.e. LANs, WLANs, WANs, etc).
• Monitor network performance Online-Real Time and ensure high availability (99.9%) of network nodes
• Serve as technical specialist in network problems and emergencies
• Develop network management policies, procedures and guidelines and provide training and guidance to computing system users
• Work with vendors to resolve complex network problems
• Maintain confidentiality with regard to the information being processed, stored or accessed by the network
• Perform related work as assigned.
3. JOB TITLE: Server Analyst
JOB REF NO: GVA/SA 01
JOB DESCRIPTION: The successful candidate will be responsible for monitoring, maintaining and managing servers and storage facilities. The candidate will work within the framework of established operating procedures and in close cooperation with internal and external support personnel to provide troubleshooting and maintenance of servers, storages, backup and network systems to assure operational availability within the client’s infrastructure environment.
EXPERIENCE: A minimum of 5 year’s experience on the Server/Storage/Backup system management in a large multi-site enterprise computing environment. Experience operating in a Data Centre or IT Shared Service is an added advantage.
EDUCATIONAL QUALIFICATION:
A good bachelor’s degree in Computer Science, Electronic Engineering or any related discipline.
JOB FUNCTION :
• Perform enterprise server check-up prior to server deployment to the network.
• Configure and maintain enterprise server systems using industry best practices.
• Monitor server performance and ensure servers are backed up according to business needs.
• Add and remove users, modify rights, and configure servers and operating environments
• Focus on both hardware and software aspects of server/storage/backup systems infrastructure across one or more paltforms to optimize service delivery
• Lead or participate in server/storage/backup related projects.
• Correct technical problems within defined SLAs. Analyze root cause and permanently correct and document incidents
• Conduct server administrative task on target environment
• Develop and maintain scripts required of efficient operation
• Create, improve and revise operating processes as required and document accordingly.
• Provide capacity planning and estimation of hardware requirement
• Recommend and implement appropriate actions to assure server security
• Share ideas and experience with team members and promote teamwork in problem resolution.
• Share best-practices and cross-train other team members in server management skills.
• Other related duties as assigned.
4. JOB TITLE: SharePoint Developer
JOB REF NO: GVA/SPD01A
JOB DESCRIPTION: The ideal candidate will possess knowledge and experience in developing, customizing and implementing software solutions in a SharePoint environment. S/he must have a good understanding of the deployment and change management process (especially at the code level) and must be able to implement high quality and scalable SharePoint solutions.
EXPERIENCE: At least 5 years experience using .NET technologies with VB.net, C# and ASP. NET with a minimum of 4 years experience developing applications for SharePoint 2007 using the SharePoint object model.
EDUCATIONAL QUALIFICATION:
• Minimum of a good bachelor’s degree in Computer Science/ related technology course.
• .Net/ Microsoft Certified Developer certification.
JOB FUNCTION :
• Develop technical requirements from business requirements
• Design and implement development workflows
• Provide unit testing for all assigned deliverables.
• Develop customized master pages and application pages.
• Develop, design and deploy intranet and web presence using SharePoint technology
• Drive solution architecture approach using SharePoint functionality
• Ensure a high quality standard is maintained in the solution(s) developed by following coding and testing best practices.
• Mitigate migration issues as they arise during implementation.
• Work with Project Managers and other Technical Leads to provide task estimates and other required technical specifications
• Provide documentation on designs and share knowledge and best practices with other members of the technical team.
• Co-ordinate project-based work as directed.
• Perform related work as assigned.
5. JOB TITLE: IT INFORMATION SECURITY ANALYST
JOB REF NO: GVA/ISA 01
JOB DESCRIPTION:
• The Information Security Analyst reports to the Head of Information Risk Management and is responsible for the design, implementation and maintenance of effective systems security solutions.
• S/he will also investigate and resolve identified systems security breaches, create comprehensive maintenance of information security policies, standards, guidelines and procedures and monitor for compliance in line with the organization’s IT security policy and applicable laws.
• The successful candidate in collaboration with the Information Technology Services (ITS) Systems Support team, will also monitor, assess, and fine-tune the IT business continuity and disaster recovery program, perform network penetration tests, application vulnerability assessment scans and risk audit reviews.
• This is a senior opening which provides an opportunity to work with a team of talented technical skills in transforming a leading Emerging Markets Operations in the Financial Services sector, positioning it for growth and leadership within its region, by actively working to achieve the enterprise security goals of the establishment.
EXPERIENCE & QUALIFICATION:
The successful candidate will be expected to have aptitudes, skills, knowledge and experience on the following areas:
• Extensive experience in enterprise security architecture design and enterprise security document creation.
• Solid knowledge of information security principles and practices.
• Working experience with intrusion detection systems
• Installation, configuration, monitoring and response to security system
• Understanding of advanced security protocols and standards
• Experience with IP networking, networking protocols, IPSec, VPN's, firewalls, proxy services, DNS, email, access lists.
• Experience with internet, web, application and network security techniques.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Experience in designing and delivering employee security awareness training.
• Highly self motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Experience with software and security architectures
• Proactively assesses potential items of risk and opportunities of vulnerability in the network
• Experience with security practices of Intranet and Extranet
• Support day-to-day administration of various firewalls
• Knowledge management
• Entrepreneurially minded
• A good bachelor’s degree in Science, Electronic Engineering or any related discipline.(B.Sc degree in Computer Science, Engineering discipline, Mathematics or Physics will be a distinct advantage)
• Experience within the Financial Services sector will be a distinct advantage
• Experience in managing/working with senior stakeholders will be a distinct advantage
JOB FUNCTION :
• Monitor and advise on information security issues related to the systems and workflow to ensure the internal security controls are appropriate and operating as intended.
• Coordinate response to information security incidents.
• Conduct data classification assessment and security audits and manage remediation plans.
• Collaborate with IT management, the legal department, and other stakeholders to manage security vulnerabilities.
• Participate in projects from outset, ensuring Information Security principles are built into the design and implementation from the outset
• Perform the deployment, integration and initial configuration of all new security solutions and of any enhancements to existing security solutions in accordance with standard best operating procedures generically and the enterprise’s security documents specifically.
• Create, manage and maintain user security awareness.
• Conduct security research in keeping abreast of latest security issues.
• Pro-actively take steps to avoid security breaches
• Maintain up-to-date detailed knowledge of the IT security industry including awareness of new or revised security solutions, improved security processes and the development of new attacks and threat vectors.
• Recommend additional security solutions or enhancements to existing security solutions to improve overall enterprise security.
• Prepare IT security documentation, including information security policies, procedures, standards and guidelines based on compliance requirements and knowledge of best practices.
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