Current Job at Konga Nigeria (Team, Lead, Social Media) - 2015

Konga.com is Nigeria’s largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa. We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.
Our range of services are designed to ensure optimum levels of convenience and customer satisfaction. These services include our lowest price guarantee, free return policy*, order delivery-tracking, dedicated customer service support and many other premium services.
Konga.com goes beyond just making a name for itself as the foremost e-commerce platform in Nigeria. Konga chooses to empower Nigerians to sell their products to a wider audience. We give the local merchant nationwide reach and shipping services. Konga believes in a Nigeria where every small or large business owner is given an opportunity to succeed.

Job Title: Team Lead, Social Media

Location 
Lagos

Job Field
ICT, Media, Advertising, Branding

Job Description   
The primary responsibility of the Social Media Team Lead is to manage interaction with customers on the social media platforms used by the company.

Duties & Responsibilities   
Creates Social Media management standards, policies and rules of engagement
Monitoring activities of Social Media Agents
Monitoring comments on all social media platforms and is abreast of any issue that arises
Ensure prompt response to queries presented via social media channels
Provide weekly, daily report on social activities. Tweets, comments, sentiment report, etc.
Upskill agents to ensure that the promised level of service is provided at all times
Take over negative situations where agents cannot handle
Ensure attendance and schedule adherence
Regularly feedback insights gained from social media monitoring into the CET management team to help them evolve their strategies in a timely fashion
Monitor trends in social media tools, trends and applications
Report to line manager on operational matters that require attention

Skills & Competencies   
Demonstrates creativity in social media interactions
Proficient in content marketing theory and application. Experience sourcing and managing content development and publishing.
In-depth knowledge and understanding of Social Media Facebook, Twitter, Nairaland etc.
In-depth knowledge and understanding of social media platforms and their respective participants Facebook, Digg, Youtube, Twitter, Flickr etc. and how they can be deployed in different scenarios
Under Creative Commons License: Attribution Non-Commercial No Derivatives

Qualifications & Experience   
University degree
3 years post NYSC

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