We are a leading niche technology player in retail and corporate markets for Inverters, Automatic Voltage Regulators, Consumer Electronics and Home appliances.
RETURN MERCHANDISE AUTHORIZATION OFFICER (RMA OFFICER)
RESPONSIBILITIES
Attend to customers complaints relating to technical faults on the company products.
Receive incoming returned products (defective) from customers.
Verify all incoming returned products to authenticate receipt of items i.e. customer information and product registration.
Liaise with the customer and workshop regarding the status of product repair.
Communicate the repair charges to customers.
Proper documentation and maintenance of the database system.
Release repaired products to customers
Test repaired products for customers at collection point.
QUALIFICATIONS
OND/City and Guild/ NABTEB in Electrical/Electronic Engineering
EXPERIENCE
1 -2 years’ relevant experience
SKILLS
Knowledge of electrical/ electronic devices
Strong organizational and time management skills
Ability to effectively address issues at all levels of management
Collaborative, flexible and adaptable
IT Savvy; Working knowledge of Microsoft Office applications including Outlook, Word and Excel
REPAIR ADMINISTRATOR
RESPONSIBILITIES
Attend to customers complaints relating to technical faults on the company products.
Receive incoming returned products (defective) from customers.
Verify all incoming returned products to authenticate receipt of items i.e. customer information and product registration.
Liaise with the customer and workshop regarding the status of product repair.
Communicate the repair charges to customers.
Proper documentation and maintenance of the database system.
Release repaired products to customers
Test repaired products for customers at collection point.
QUALIFICATIONS
OND/City and Guild/ NABTEB in Electrical/Electronic Engineering
SKILLS AND EXPERIENCE
1 -2 years’ relevant experience
Knowledge of electrical/ electronic devices
Strong organizational and time management skills
Ability to effectively address issues at all levels of management
Collaborative, flexible and adaptable
IT Savvy; Working knowledge of Microsoft Office applications including Outlook, Word and Excel
PROCUREMENT / LOGISTICS OFFICER
RESPONSIBILITIES
Procurement:
Verify prepared Form M, proforma invoice and L/C applications before endorsement by the management
Costing of imported products
Liaise with bankers and statutory agents in respect of import transactions
Liaise with other departments upon confirmation of delivery time
Collect, collate, verify and release all necessary documents relating to import transactions
Generate, monitor and deliver payment requisition for jobs in clearing upon certified invoices and debit notes
Determining the re-order level and ensure prompt placement of order to local & international suppliers
Managing all supply chain activities; Planning and scheduling the delivery of goods and cargoes; Negotiating the services of 3rd party carriers, couriers and haulage companies.
Maintain all procurement database systems
Fleet Management:
Provide day-to-day supervision of the Head, Drivers to ensure all the vehicles are properly cleaned, road worthy and utilized as per the organizations’ polices and maintain documentations.
Ensure that the allocation of vehicles and drivers is done in an effective manner, in response to authorized transportation requests.
Ensure issues related to maintenance are promptly reported and resolved.
Ensure that copies of all Logbooks, Maintenance Reports, Fuel Reports and Mileage Reports and all data are captured and reported.
Ensure fuel for vehicles is well managed following company procedures.
REQUIREMENTS:
OND/BSc Business Administration, Purchasing & Supply, Social Sciences or related courses
At least 3 years’ experience in Procurement, Logistics and supply management
Must have strong reporting and communication skills and excellent computer skills in MS Word and Excel.
Knowledge and experience of dealing with service providers and contractors and management.
Ability to work under pressure to deadlines and stress.
Ability to work independently on own initiative
Proven ability to lead a team
TO APPLY
Applicants should send their CVs to recruitment@pragmatictechnologies.com
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