TDI Global is a multinational performance management company that helps position public and private organizations to achaieve sustainable high performance. Our Executive Placement service adopts a new approach that puts the “right people on the right job”. This complements our drive to building sustainable high performance organizations.
IMPLEMENTATION AND SERVICE DELIVERY OFFICER
We are a multinational assesment-driven management consulting firm that helps organizations extend and achieve high performance. Our clients span all key sectors of the economy. As a result of growth, the above position has become available.
JOB DESCRIPTION
Implementations of small to large scale clients. The job entails excellent communication and client management skills in order to maintain positive client relations.
REQUIREMENTS
◦Minimum of HND ,Bachelor’s degree in Computer Science or Engineering preferred
◦Microsoft Suite (Excel, Word, PowerPoint, Adobe, Outlook, MS Project, and Visio) experience preferred.
◦Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must.
◦IT skills preferred.
◦Social media marketing and Google analytic skills.
◦Experienced PHP user
◦1-2 years experience in IT skils
◦Creative and Enterpreniual Skills
RESPONSIBILITIES
◦Ensuring delivery according to project timelines
◦Presentation Skills: On-line meetings and conference calls to orientate a new client, present new functionality, perform training, and collaborate with clients about concerns.
◦Project Management: Responsible for providing Engagement Managers and/or clients with updated implementation plans, which may include project schedules, project plans, benchmark metrics, communications documents, follow-up memo’s,etc
◦Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication..
◦Ability to manage multiple clients and projects/tasks simultaneously.
◦Ability to command a group of individuals in a room quickly and be assertive in a public environment.
◦Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).
◦Ability to work in an entrepreneurial environment in a team and individually.
◦Strong focus on team environment.
◦Troubleshooting is another required skill; responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or business operations.
Compensation:
The position comes with competitive remuneration, excellent working environment and top career opportunities.
Additional Info:
Interested applicants should click on the apply button, applications will be processed on first come first served basis.
CUSTOMER SERVICE OFFICERS
We are a multinational assesment-driven management consulting firm that helps organizations extend and achieve high performance. Our clients span all key sectors of the economy. As a result of growth, the above position has become available.
JOB DESCRIPTION
Front End Personnel are responsible for all customer service at Front End. They ensure that service standards are met and that customer issues are resolved ,They will communicate and model the standards for customer service.
REQUIREMENTS
◦Strong interpersonal/customer service skills to deal effectively with all business contacts
◦Professional appearance and demeanour
◦Ability to communicate in the English language (in both written and oral forms).
◦Ability to communicate in French language will be an added advantage.
◦Good presentation skills.
◦Good data management, record keeping
◦Attentive listener, observant and alert
◦Proficiency with computer programmes such as Word And Excel
◦HND/B.Sc/BA Social Sciences with 3 years’ post NYSC
RESPONSIBILITIES
◦Establishing and Sustaining good relationship with various stake holders
◦Proper management and warm welcome of visitors, creates a good impression of the
◦company to visitors and the external public
◦ Effectively and efficiently manage the lobby or greeting area of the organization while maintaining professional standards
◦Send and receive emails from staff on the status of their visitors
◦Answer telephone calls in a professional/corporate manner
◦Receive and direct all visitors of the company to their appropriate destinations
◦ Ensure visitors are properly booked and registered on the Visitors Management System
◦Ensure security procedures are strictly adhered to by all visitors
◦ Manage access to the office building
◦Handle work overflow from the department
◦Assist with booth manning at all conferences and exhibition
◦ Serve as floor rep and assist in evacuation of persons during an emergency. Report
◦anomalies
◦ Maintain an up to date inflow and outflow record of visitors and be able to produce same in
◦the event of an emergency evacuation
◦Provides and retrieve badges from visitors
◦Any other duties that may be assigned by the hierarchy from time to time.
Compensation:
The position comes with competitive remuneration, excellent working environment and top career opportunities.
Additional Info:
Interested applicants should click on the apply button, applications will be processed on first come first served basis
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