[full-time] Presales and Support Engineer at 3CNET

3CNET is a fast growing Technology Integration and IT Service based company in Nigeria. Looking to add value to the operations of our organization by hiring highly skilled, energetic, resourceful and independent-thinking employees. Team members enjoy a fun, yet hardworking culture. The current roles is available: Presales and Support Engineer.Presales and Support Engineers will work closely with the Sales Team and is responsible for presales activities for Solution staging, installations, setup & Implementation, Direct presales and support.Characterize Customers requirement & Expectations.OEM and Technical partnership: develops and maintains OEM and Technical partners relationships, maintains OEM pricing Database for Components/ materials, pricing updates and documentation for commercial bids.Carry out Solution staging, installations & Implementation, provide direct pre-sales support to Technology solution areas.Execute solution installations & implementation according to agreed objectives.Adhere to SOWs and ensure clients technology requirements are met and aligned during solution delivery and fulfilment.Project site deployment, supervision, accountability and ownership- ensure quality control and delivery during projects.Ensures Project actual commissioning and sign-offEnsure that information pertaining to competition intelligence, new opportunities while on site is reported promptly.Development, preparation, Proper and simplified documentation of  relevant and applicable  as-built project diagrams, installation reference details, documentation e.t.cProvides projects site surveys and assessmentsProvides secondary resolution support for customer SLA tickets by working with the support team as the need arises and as assigned.Maintains knowledge of current trends and developments in the field by attending professional development training, workshops, seminars and conferences and by reading professional literature in the related technical field.Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behaviour.Consult with clients and potential clients to determine their technology requirements and ensure business alignmentAdhere and comply with best practices around technology life-cycle and engagement model with the customer.Provides implementation/installations/configurations support for project implementations by working with the professional services team as the need arises and as assigned.Maintains knowledge of current trends and developments in the applicable solution area by taking full advantage of huge information contained in OEM websites, attending OEM development trainings, seminars and by reading professional literature in the related technical field.A good first degree in engineering, computer science or other related discipline.Strong Linux and Open source related skills will be a major advantage.High level of Technical experience and professional qualifications in e.g. CCIE, CCNP, CCNA, MCSE, ITIL, Prince 2 will be an added advantage.A minimum of 3 years post-graduate experience in a similar position, preferably, professional experience should be against the background of LINUX,  LAN, WAN, Servers, UPS, Operating Systems, Active directory,SAN, Back-Up, Email and Internet Services. In-depth knowledge of ICT business environment.
Interested candidates should forward an application with a copy of their curriculum vitae to: The Human Resources Department

Industry: IT Jobs in Nigeria

Specialization: IT - Software Development

Minimum Educational Qualification: Degree

Minimum Experience Required: 3 Year(s)

Application Deadline: 2011-07-06

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