Administration Officer at Telnet Group

Industry ICT / Telecommunications

Specialization Adminstrative

Minimum Qualification OND

Minimum Experience 1 Year(s)

Application Deadline 2011-09-16

Telnet Nigeria Limited is a global information and communications Technology Company with the mission of providing technology enabled business solutions of the highest professional standard. With a combination of unparalleled experience, expertise, strategic partnerships, quality services, innovation and entrepreneural spirit, we are uniquely positioned to serve the needs of our customers and help them meet their business objectives.Job Title: Administration ManagerDevelop a stock management system (Company’s cards)
The preparation of forecasts (stock) and the managing of stock on a day-by-day basis
Responsible for managing all stock (cards), including booking out orders from agents and reordering cards.  Managing physical stock
Reconcile the agent stock account (daily)
Place all card orders with Sterling Bank and ensure that correct number of cards are delivered
Execute the document management strategy: this will include verification of KYC documents; logging and updating the system; raising exception reports; following up with registered customers re outstanding documentation and non KYC compliance; day to day storage, processing, filing, scanning of documents
Manage the weekly collection of customer documents from agents in the field (required to compile and manage a weekly schedule for the Company’s driver and or courier services from other districts.  Manage dedicated driver.
Manage the call centre agents (Customer Service Support Staff) on a daily basis.  This includes scheduling of shifts, oversight of call centre staff compliance with internal policies and procedures, i.e. adequately recording each call/customer query and escalating calls to the  appropriate people.
To provide general administrative support to Company’s Operations Team
Other duties as required from time to time.
Tertiary Education and or industry certification
Stock management, document processing and storage, account management, staff management, financial/accounting.
Knowledge of processing systems, hardware, software, computer operations, data entry and processing.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
Knowledge of risk management, fraud and security.
Knowledge of PCI compliance issues.
Should be computer literate