Graduate Branch Operations Officer At Standard Chartered Bank

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Branch Operations Officer

Job Description

Role entails account opening  and maintainance activities which include account operations to achieve the optimal account management service delivery within the Cluster

 
Key Roles & Responsibilities

CUSTOMER SERVICE

• OPEN ALL ACCOUBTS SUBMITTED WITH COMPLETE CDD SAME DAY AND SCAN SAME TO HUB AFTER DUE AUTHORISATION
• PREPARE WEEKLY REPORTS ON SERVICE ISSUES & IN CLUSTER ACCOUNTS OPENED
• TRACK DEFERRAL LOG AND ESCALATE FOR ALL ACCOUNTS FALLING DUE
• MAINTAIN ADEQUATE TRACKING FOR DSR ACCOUNTS
• MAINTAING REGISTER FOR ACCOUNTS OPENED, STATIC DATA REQUESTS, CHEQUE BOOK AND CARD REQUESTS

KYC
• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:

           “Identifying your customer, knowing your customer, reporting suspicions, safeguarding
records and not disclosing suspicions to Customers”.

Qualifications & Skills

• A THOROUGH KNOWLEDGE OF THE BANK’S PRODUCTS, SERVICES AND POLICIES.
•   EXCELLENT FINANCIAL MARKET KNOWLEDGE.
• STRONG CUSTOMER SERVICE ORIENTATION
• STRONG INTERPERSONAL AND COMMUNICATIONS SKILLS
• SALESMANSHIP, ENERGY AND DRIVE

Diversity & Inclusion

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