Device Engineer at Global Profilers

Global Profilers is a Recruitment and HR Services firm that provides recruitment services in Africa; We are currently looking for a Device Manager for our client who is a Digital Solutions and Distribution Company

·         Manage, monitor, and conduct performance tuning

·         Troubleshooting event log errors, network errors and bottlenecks, and any hardware problems

·         Provide 3rd level technical support within IT

·         Review and take ownership of proactive application alerts and resolve the application issue or escalate to the appropriate teams

·         Consult with Development Teams and vendors on possible software and hardware defects identified via reported problems

·         Participate in the organizations related processes and projects requiring IT support

·         Develop tools or scripts within scope of expertise

·         Train other support engineers and IT Support team on the new and existing features

·         Create knowledgebase solutions and audit submitted documents for technical accuracy

·         Participate in weekly meetings covering the top issues facing the support staff with appropriate support teams.

·         Identify new features which could; enhance product serviceability, improve support efficiency and productivity, and/or improve store

          uptime

·         May perform other duties as assigned

·         BSc degree in Computer Engineering or other related disciplines

·         Minimum of 5 years of related work experience in IT.

·         Experience developing/supporting retail Point of Sale systems including hardware, peripherals and peripheral drivers

·         Experience with Windows performance monitoring and event queue message diagnosis.

·         Experience with OPOS drivers

·         Field support technical services experience is an added advantage

 Key Skills and Attributes

·         Strong organization and interpersonal skills.

·         Ability to deal with and balance multiple priorities.

·         Ability to deal with ambiguity and rapid change.

·         Demonstrated interaction skills across a wide spectrum of technical contacts and teams.

·         Must also have excellent written and oral communication skills.