Guest Service Agent at Sheraton Hotels & Resorts

Starwood Hotels & Resorts Worldwide, Inc. - One of the leading hotels and leisure companies in the world with more than 1000 properties in over 100 countries, is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W, Le Meridien, Aloft and Element.

Starwood Vacation Ownership, Inc., a subsidiary of Starwood Hotels & Resorts Worldwide Inc., is one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwoodhotels.com or www.starwoodvacationownership.com.

We are seeking for employment dynamic, result-oriented and self-motivated person to fill the position below:

Guest Service Agent

Ref: 20156204

Department: Front Desk

Job Description
Essential Function:

To ensure that no information regarding guest names, details or room numbers is given to unauthorized personsEnsure unidentified persons are not allowed access to guest roomsReport any accidents (guest or staff)To be fully aware of the Health & Safety PolicyTo be aware of fire and bomb proceduresTake care in work to avoid accidentsTo wear correct uniform at all times and maintain standards of appearance, personal hygiene, behavior and disciplineReport suspicious characters or suspect packagesSecurity of paymentsAlert to fraud.

Education and Experience

A Bachelor Degree Certificate or equivalent.A minimum of 3 years' experience or 5 years progressive management experience, preferably in a hospitality industry.

Requirements
Specific Job Knowledge, Skills and Abilities:

Ensure prompt, efficient and courteous reception of guestsRecord and administer arrivals and departuresFull awareness of current daily status of HotelThoroughly conversant with all room types, décor and outlookCommunication and recording of complaintsBe aware of daily functions, events, VIP and group arrivalsEnsure guest's immediate requirements are catered forAwareness of regular guest names & requirementsReceipt of paymentsIssue safe deposit boxes and allow guest access in accordance with proceduresTo carry out any other duties as requiredEnsure full liaison with other members of the teamStrong communication with other departments, especially Reservations and ConciergeStrong relationship with guests and internal customersKey relationship with Reception Manager, Guest Relations Manager, Assistant Managers, Shift leaders and Front Office Manager.

The above duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be assigned as necessary.

Grooming:

Must maintain a neat, clean and well-groomed appearance per Starwood standards.