JOB TITLE: ANALYST LOCATION: Lagos,NG JOB SUMMARY Support the Manager-Customer Relationship & Resource Management (CRM) in planning, designing, implementing, improving and maintaining the companys CRM solutions PRINCIPAL FUNCTIONS Assist in requirements gathering for new functionalities on CRM applications Implement patches, upgrades and configurations in the implementation of new functionalities Provide administrative/ user support for the companys CRM solutions Develop policies and procedures, as well as user guides, for deployed CRM solutions Assist in gathering and analyzing end-user feedback for post-implementation review of deployed CRM systems and ensure timely and effective resolution of issues Provide support in the resolution of related problems escalated by users via IT Service Desk Attend team/ divisional/ departmental meetings as required. copied from: nigerianbestforum.com- Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-CRM Perform other duties as assigned by the Manager-CRM EDUCATIONAL REQUIREMENTS First degree or equivalent in a numerate and/ or technology discipline, e.g Engineering, Computer Science, Computer Engineering, Mathematics, Business Management, Accounting, Physics, etc At least one certification in a core IT technology area, e.g Internet Protocols, Operating Systems, etc.
ETISALAT JOB VACANCIES, WEDNESDAY 24, OCTOBER 2012
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