Specialist Fraud Management Job vacancy at Etisalat Lagos

Job Description Job Title Specialist.Fraud Management Location Lagos,NG Function Job Summary Monitor telecommunications service offerings and electronic interactions to identify and prevent any forms of misuse as defined by the GSMA Initiative and in line with company standards. Principal Functions Implement the company?s integrated strategy for fraud prevention and control Nurture a positive fraud prevention and control culture within the organization and create and sustain company-wide fraud awareness Develop and implement the company?s fraud detection policy, processes and procedures in line with industry best practice Develop and establish KPIs, reporting requirements, guidelines and templates which derive from the company?s fraud prevention and control strategy Define and document SLAs for interaction points with other team members, e.g from Credit Management, Audit and Legal Review all systems that require access rights, e.g TABS, HLR, CONNECTIVA, etc Follow up with relevant units on all reported cases to ensure closure on the fraud database Act as a single point of contact for all units with which the Fraud Management team interacts with e.g credit control, billing operations, service provisioning, etc Investigate all escalated exceptions with case numbers and prepares reports on each and updates the database accordingly Investigate, report and update database on Fraud Management System and manual exceptions Perform varying degrees of Toll/ Transaction Ticket (TT) File/ Change Request (CR) analyses and reconciliations using multiple data sources in order to ensure TT File transport integrity as well as billing completeness and accuracy Have responsibility for the day-to-day operation of the fraud tool CONNECTIVA, including monitoring of pre-defined KPIs, alarms and resolutions of alarms triggered Liaise with Network Operations and Engineering divisions on fraud related operations Manage relationships with all internal and external stakeholders, vendors, auditoris, Legal team, forensic audit team and law enforcement agencies Undertake Near Real Time Roaming Data Exchange reporting and implement FMS and fraud alarm criteria and thresholds/ fraud profiling and segmentation using trend/ pattern analysis Build FMS contingency/ capacity plans to guarantee 24/ 7 fraud coverage Minimize revenue loss from fraudulent activities Conduct fraud risk assessments for all new and existing products and services on the company?s network Act as first line of contact for all fraud queries Perform any other duties as may be assigned by the Head-Revenue Assurance & Fraud Management Educational Requirements University degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or any other numerate discipline Relevant professional qualifications, e.g ACA, CISA, etc Experience,Skills & Competencies Good knowledge of relational database management systems, GSM networks, billing and mediation systems data and analyses Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in telecoms fraud management, revenue assurance, or systems audit function with focus on systems/ accounting controls and audit Job Categories: Telecommunication Jobs

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