Graduate Customer Service Representative at MasterCard

<BODY readability="0"><P>MasterCard (NYSE: MA), www.mastercard.com is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. MasterCard’s products and solutions make everyday commerce activities – such as shopping, traveling, running a business and managing finances – easier, more secure and more efficient for everyone. We are leading the way toward a world beyond cash with the power to expand connectivity, opportunity, and prosperity for individuals, businesses, and communities.</P><P>Provide operational and technical support for customers analyzing a wide variety of issues, determine needed actions, and follow through to resolution. Interact with customers to provide information in response to inquiries about products or services and handle and resolve customer issues via telephone and electronic communications (e-mail/chat/SMS).</P><P>Major Accountabilities:<BR>•Serve as focal point for customer issues, concerns and requests for enhancements. •Capture detailed and accurate information about issues, concerns and enhancements.<BR>•Work with global customers to complete service inquiries about MasterCard core applications and products.<BR>•Collaborate with others in support of products, processes and problem resolution. •Demonstrate the ability to negotiate, resolve and present to internal/external customers. •Simulate or recreate user issues to resolve operating difficulties.<BR>•Requires general supervision; decisions and actions are based on established procedures and assigned tasks.</P><P>Education: Basic college education or equivalent work experience with emphasis in business, finance or information technology.</P><P>Knowledge/Experience:<BR>•Thorough knowledge in the field.</P><P>Skills/Abilities:<BR>•Above average interpersonal skills.<BR>•Effective written and verbal communication skills.<BR>•Intermediate computer skills (Mainframe, Microsoft Office, Lotus Notes). •Analytical/problem solving and planning skills and the ability to organize, multi-task and prioritize work based on current business needs.</P><a href="https://sjobs.brassring.com/TGWebHost/jobdetails.aspx?partnerid=25232&siteid=5330&jobId=1017259&Codes=W-LINKEDIN" target="_blank"><img alt="Apply Now" border="0" height="43" src="/apply.png" width="114"></A></P>

Graduate Customer Service Representative at MasterCard

MasterCard (NYSE: MA), www.mastercard.com is a technology company in the global payments industry. We operate the world’s fastest payments ...

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MASTERCARD LATEST JOB VACANCIES, SATURDAY 7, APRIL 2012

<P>MasterCard Worldwide provides a unique combination of expertise, industry-leading insight, and globally integrated resources that the company leverages to deliver value to constituents. MasterCard is committed to innovating and growing the range of products and services the company brings to market through our strong partnerships with our customers. Today, our company continues to drive the evolution of payments by promoting new, safer, and more convenient ways to pay, accelerating the displacement of cash and checks, delivering increased value to all of our constituents, and advancing commerce in established and emerging markets worldwide. A vacancy exists for the position below:</P><P><STRONG readability="24">JOB TITLE: BUSINESS LEADER, NON- TRADITIONAL BUSINESS DEVELOPMENT<BR>LOCATION: Lagos<BR>REF ID: 2815144</P><P>RESPONSIBILITIES</STRONG><BR>Build a sales pipeline across Sub-Sahara Africa in the area of mobile commerce and facilitating the use of mobile phones as payment acceptance devices.<BR>Establish and leverage relationships in the Telco space to drive payment innovation. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A><BR>Implementing an approved strategy for P2P remittances – domestic and cross-border based on prepaid wallet solutions, “cash-in”, “cash-out” as well as payment pricing and functionality. Also, selling MasterCard remittance solutions to FIs, Exchange Houses and Telcos in identified markets.<BR>Identifying and developing processors and other players in the ecosystem with specific focus on developing the necessary support infrastructure needed to accelerate business growth and identification of new revenue streams through the successful development, rollout, and expansion of our capabilities in the division, as related to mobile and remittances.<BR>Understanding customer needs, marketplace dynamics, industry trends, and the competitive landscape in the industry/function and considering the external impact of business activities and decisions on the external environment.<BR>Leading projects/initiatives; able to quickly grasp new ideas; able to simplify strategy into specific actions with clear accountability, making decisions with speed and accuracy based on best available information, and communicating priorities clearly and concisely.<BR>Adapting to new information, feedback, different or unexpected circumstances, and/or to work in ambiguous situations; able to deal calmly and effectively with high-stress situations, including continuing to persevere and remaining calm in challenging circumstances.<BR>Partnering with key constituents both internally (Sales and acceptance teams, business leads, Division Presidents, Country Managers and functional group heads), as well as external resources (customers and merchants, regulators, third party service providers) to ensure seamless execution of the strategy.</P><P><STRONG>QUALIFICATION/EXPERIENCE</STRONG><BR>Deep knowledge and understanding of Mobile and Remittance products/services, with significant experience in sales and business development within the traditional and non-traditional space.<BR>Relevant tertiary qualifications and 10+ years of progressive business experience, with a strong track record in the payments industry and deep knowledge of consumer payments.<BR>High preference for action – results driven and with a disciplined approach to deliver sales targets. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A><BR>Strong sales skills – ability to identify and capture opportunities for increasing MasterCard revenue and profitability, while maintaining customer focus. Disciplined approach to sales pipeline development, management, tracking and reporting.<BR>Strong account management experience – ability to understand customer and constituent needs, marketplace dynamics, industry trends and the competitive landscape.<BR>Strong relationship management skills – experience of managing multiple stakeholders in a multicultural environment, matrixed environment, across multiple geographic locations. Strong negotiating and influencing skills, with the ability to execute through others who do not report directly.<BR>Strong analytical skills – ability to identify issues before they develop into problems and to proactively resolve issues directly or through escalation to appropriate partners/stakeholders.<BR>Strong team working skills – ability to work collaboratively and both independently and in a team environment.<BR>Strong interpersonal and negotiation skills – extensive experience in communicating in international environment at senior management level.<BR>Extensive travel required, including flexibility to travel at short notice.</P><P><STRONG>CLICK LINK TO APPLY</STRONG><BR><a href="https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25232&siteid=5330&Areq=8196BR" target="_blank">https://sjobs.brassring.com/1033/ASP/TG/cim_jobdetail.asp?partnerid=25232&siteid=5330&Areq=8196BR</A></P><br /><p><a href="http://www.nigerianbestforum.com/job/?p=27298" rel="nofollow" target="_blank">View the original article here</a></p>

MASTERCARD LATEST JOB VACANCIES, SATURDAY 7, APRIL 2012

MasterCard Worldwide provides a unique combination of expertise, industry-leading insight, and globally integrated resources that the compa...

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