Installation Officers at CHAMS PLC

Main Activities

§ Troubleshoot hardware, software and network operating system

§ Be familiar with all hardware and software

§ Be familiar with network operating system

§ Provide orientation to new users of existing technology

§ Train staff about potential uses of existing technology

§ Train staff about new and potential use

§ Provide individual training and support on request

§ Provide recommendations about accessing information and support

§ Maintain current and accurate inventory of technology hardware, software and resources

2. Monitor and maintain technology to ensure maximum access

Main Activities

§ Troubleshoot all technology issues

§ Maintain log and/or list of required repairs and maintenance

§ Make recommendations about purchase of technology resources

§ Research current and potential resources and services

§ Provide network access to all staff and students

§ Install work stations

§ Connect and set up hardware

§ Load all required software

Knowledge

The incumbent must have proficient knowledge in the following areas:

ü Computer hardware and software systems and

programs

ü Computer networks, network administration and

network installation

ü Computer troubleshooting

ü Computer viruses and security

ü E-mail and internet programs

Skills

The incumbent must demonstrate the following skills:

ü ability to install and administer computer

hardware, software and networks

ü team building skills

ü analytical and problem solving skills

ü decision making skills

ü effective verbal, presentation and listening

communications skills

ü effective written communications skills

ü computer skills including the ability to

operate computerized accounting,

spreadsheet, word-processing, graphics

and website development programs at

a highly proficient level

ü stress management skills

ü time management skills