Sigma Qualitas Limited is recruiting to fill the position of:
Specialist Service Management
Core Job Functions / Responsibility:
Oversees all service support and service delivery actions taken to ensure they meet business needs and IT requirements and continuously seek innovative ways of improving IT support services.
Primary activitiesTranslates the Business Plan and IT Strategy into specific deliverables with respect to Information Technology Governance.Establishes the governance frameworks and strict compliance within the IT organisation, for IT Service Management, IT Quality Assurance and Service Performance Management.Plans and ensures implementation of these IT Service internal processes using best practice standards which include Six Sigma, PAS56, COSO, ISO31000, OCTAVE, NIST, MOR, ISACA SOX, COBIT, Val IT, BS25999, ITIL, ISO27001, BS17799, MSF, PMBOK, Prince 2, ISACA CGEIT, eTOM, SOA, TOGAF, Zachmann, SFIA, ISO 20000 and MOF using both internal and managed external resources/suppliers.Participate in the development and planning of IT strategy, policies, projects, service Levels and serves as the customer advocate within the IT organisation.Provides critical support and substantive management for the consistent implementation of the IT Steering Committee, IT Project Management Board, Service Review Committee and the Change Control Board.Enforce the highest standard of Change Control, to guarantee that the production systems run ONLY authorised and tested configurations.Implement rigorous automated configuration audits, using appropriate tools.Ensure the establishment of a managed Solutions Life-Cycle environment of Test, Development, Staging/QA and Production Systems.Oversees the Management of Service Levels with internal and external suppliers.Manages Service Continuity through enforced standards of document management for Requirements, Analysis, Design, Implementation and Operations documents.Ensures implementation of the IT Strategy and Plans within the operations that implement and enforce IT Service Management best practices (ITIL and ISO 20000)Manages Business Continuity through enforced standards of document management for Requirements, Analysis, Design, Implementation and Operations documents, within IT Services.Define and enforce Service Management Policies and Procedures.Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectivesChampion IT service culture and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction with IT servicesCoordinate the daily administration (including any referral or escalation as may be necessary) of Service Management issues which arise in connection with ITSM ServicesReview service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve
Job Requirements and SkillsGraduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognised University REQUIRED.Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.Experience: 4 to 7 years’ relevant work experience in IT production environment, NYSC is ESSENTIAL.Certifications and Training Requirements: Relevant IT Certifications (CISCO, JAVA etc.), ISO, ITIL, PMP, Applications etc. would be of ADVANTAGE.
Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills. Superior Analytical.
Communication, Influencing and Negotiation
Delegation/ SupervisoryProblem Solving, Passion for Excellence, Integrity and Empowering peopleGrowing people, Team work and Customer Focus
Required with your submitted CV are the following; your current earning information and your DOB. Your contact details should contain active phone numbers and email addresses. Review your CV every time you make a submission, one CV does not fit all jobs. Kindly note that we need the subject matter of your response to contain the Job Title you are interested in, the file type must be PDF or DOCX, the preference being word documents, any response that contains a file name such as “My CV or My Resume” cannot be treated.
Please note short listing is based on the requirements in the given job descriptions below such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience, as specified in the job descriptions.
Job Requirements and SkillsGraduate Qualifications: A First degree BEng, BSc, BTec, Science or Technology Only from a recognised University REQUIRED.Post Graduate Qualifications: Master’s degree or Post Graduate Qualification would be of ADVANTAGE.Experience: 7-10 years working experience a minimum of 5 years post NYSC experience in Satellite Network in related industry is ESSENTIAL.Certifications and Training Requirements: Convergence Technologies Professional Certification Training, Diploma in LTE & Advanced Communications, WiMAX Forum Certified Training Series, Certificate in Mobile Communications, Telecoms and Networking would be of ADVANTAGE
Key Skills:Background in Telecommunication network operations or design.Organizational management.Problem solving and Leadership.Prioritizing workload of self and others.Personnel and performance management.Written and verbal communications.Contract negotiation skills.Knowledge of life cycle (optical transmissions, access networks, microwaves, routers or switches)Knowledge of the configuration and service provisioning.Knowledge of iDIRECT TECHNOLOGIES IS A MUST.Familiarity with telecommunications networks, the evolution of telecommunications network development, the principles of telecommunications network optimization, network product development trends, technology theory and the network theory of typical solutions.Capacity Plans (Forecasts) - understanding past performance, predicting future performance using appropriate tools and reporting on both.
Human Resources Generalist
Core Job Functions / Responsibility:
The Human Resources Generalist manages the day-to-day operations of the Human Resource office. The HR Generalist manages the administration of the human resources policies, procedures and programs. The HR Generalist carries out responsibilities in the following functional areas: departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development, and employment.
The Human Resources Generalist Supports operating units by implementing human resources programs; solving performance problems. The Human Resources Generalist coordinates implementation of services, policies, and programs through Human Resources staff; reports to the Human Resources Director, and assists and advises company managers about Human Resources issues.
The Human Resources Generalist originates and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and on going development of a superior workforce.
Primary ActivitiesImplements human resources programs by providing human resources services, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention and labour relations; completing personnel transactions.Develops human resources solutions by collecting and analysing information; recommending courses of action.Improves manager and employee performance by identifying and clarifying problems; evaluating potential solutions; implementing selected solution; coaching and counselling managers and employees.Completes special projects by clarifying project objective; setting timetables and schedules; conducting research; developing and organizing information; fulfilling transactions.Manages client expectations by communicating project status and issues; resolving concerns; analysing time and cost issues; preparing reports.Prepares reports by collecting, analysing, and summarizing data and trends.Protects organization's value by keeping information confidential.Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Administers various human resources plans and procedures for all company personnel; assists in development and implementation of personnel policies and procedures; prepares and maintains employee handbook and policies and procedures manual.Participates in developing department goals, objectives, and systems.Administers compensation program; monitors performance evaluation program and revises as necessary.Performs benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.Develops and maintains affirmative action program; files report annually; maintains other records, reports, and logs to conform to regulations.Conducts recruitment effort for all exempt and non-exempt personnel, students, and temporary employees; conducts new-employee orientations; monitors career patting program, writes and places advertisements.Handles employee relations counselling, outplacement counselling, and exit interviewing.Participates in administrative staff meetings and attends other meetings and seminars. Maintains company organization charts and employee directory.Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.Maintains Human Resource Information System records and compiles reports from database.Performs other related duties as required and assigned.
Job Requirements and SkillsGraduate Qualifications: A bachelor’s degree in Social Science REQUIRED.Post Graduate Qualifications: Master’s degree in Human Resources Management would be of ADVANTAGE.Experience: 2-4 years of Human Resources Experience is ESSENTIAL.Certifications and Training Requirements: Professional in Human Resources (PHR) Certification would be of ADVANTAGE.
Key Skills:Proficient use of Microsoft Office, Outstanding Process and Systems Documentation, Attention to Detail, Highly Organised, Conflict Resolution, Presentation Skills, Excellent Communication skills, Highly Organised, Team Oriented and Leadership, High Tolerance for Stress, Problem Management (analysis and resolution), Customer Service Orientation, Relationship Builder, High level of Integrity, Time and Priority Management Skills, People Management and Negotiation skills.Considerable knowledge of principles and practices of personnel administration, effective oral and written communication skills, performance management, training management, maintaining Employee Files, People Skills, Resolving Conflict, Employment Law, Project Management, Office Experience - General, Reporting Skills, Verbal Communication Skills, Administrative Writing Skills.Excellent interpersonal skills.Strong risk assessment and analytical skills.Ability to understand complex processes.Attention to detail, excellent organizational skills, ability to multi-task and work in a fast-paced, deadline driven environment.Ability to adapt to a changing environment.Ability to work with all levels of management.Ability to develop good working relationships internally and externally.Ability to work independently.
Method of Application
Interested and qualified candidates should forward their CVs and other required information to: firstname.lastname@example.org
required with your submitted CV are the following;
Please note short listing is based on the requirements in the given job descriptions above such as; qualifications required, years of experience, technology and industry exposure. All candidates for the list positions MUST have relevant and required work experience.