IT Helpdesk officer at KPMG

Industry Consulting

Specialization Hardware & Networking

Minimum Qualification Degree

Minimum Experience 2 Year(s)

Application Deadline 2011-09-09

IT Helpdesk officer monitor and maintain the computer systems and networks of KPMG. They are required to install and configure computer systems, diagnose hardware/software faults and solve technical problems, either remotely, over the phone or face-to-face.  Job Responsibility
• Provide 1st level support for all KPMG business applications and network infrastructure
• Monitoring and maintaining computer systems and networks; 
• Logging all calls reported to helpdesk and monitoring to ensure swift resolution of issues. 
• Ensuring SLA’s with internal customers are met. 
• Prioritizing and managing support issues and following up till issues are resolved. 

Job Requirement
• University Degree in Computer Science, Information Technology or related discipline. 
• Relevant Microsoft or equivalent professional qualification. desirable
• At least at least 2 years relevant IT experience.
• Broad knowledge of current IT development and integration technologies and best practice.
• Application development skills desirable.
• Good interpersonal and communication skills.

Please include the subject ITHD_OFF