Industry Consulting
Specialization Hardware & Networking
Minimum Qualification Degree
Minimum Experience 4 Year(s)
Application Deadline 2011-09-09
IT Helpdesk Senior officermonitor and maintain the computer systems and networks of KPMG. They are required to resolve hardware/software/technical technical problems, either remotely, over the phone or face-to-face.
Job Responsibility
• Provide 2nd level support for all KPMG business applications and network infrastructure
• Managing the helpdesk database and monitoring logged calls to ensure resolution of issues within stipulated SLA;
• Provide on-the-job training to team members;
• Develop technical user documentation;
• Create report templates as required by the business;
• External vendor/third party supplier management.
Job Requirement
• University Degree in Computer Science, Information Technology or related discipline.
• Relevant Microsoft or equivalent professional qualification. desirable
• At least at least 4 years relevant IT experience in a fast paced environment.
• Broad knowledge of current IT development and integration technologies and best practice.
• Good interpersonal and communication skills.
• Server administration and networking experience skills desirable
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