Jobs in Nigeria, Naijahotjobs: Delivery

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Service Delivery Manager Vacancy

<BODY readability="0">IBM Nigeria has vacancy for a Service Delivery Manager   Job description The Service Delivery Manager provides the focal point for all aspects of the Service and participates and leads as required in service management processes such as serious incident management. The Service Delivery Manager is responsible for the achievement of contracted Service Levels and for the handling of exceptions, including taking pro-active actions in order to prevent future problems. Responsibilities • Owning and building a strong working relationship with the client • Implementing and managing overall contract governance to ensure effective contract delivery including optimizing financial performance • Managing core Service delivery activities and priorities associated with the Services, acting as the Service Management contact point. • Ensure execution and tracking of contract deliverables. • Generate reports and present to the client team • Managing problems in accordance with the problem management process defined with the customer. • Owning responsibility for customer satisfaction as business focal point for all client issues, needing to be followed up with other areas of the business. • Developing, implementing and managing contract change management processes • Managing the IBM interface into the change and problem management systems, including site access and customer specific operational requirements. • Developing and performing Service Level management in accordance with the contract. • Negotiating new Service Level Agreements as appropriate for additional scope/changes to service • Implementing and chairing regular Service Review Meetings with the customer. Participating as required in service management processes such as serious incident management. • Performing trend analysis on reported problems, document root causes and initiate appropriate resolution actions. • Documenting problem fixes and making this information available as required. • Identifying opportunities for service improvements based on data gathered, trend analysis and Customer feedback . The customer locations are spread over multiple countries within the Africa region, so the ability to communicate effectively is critical. • Understanding the Customer’s strategy in regard to the <a href="http://www.currentjobsnigeria.com/">Service</A>. • Growing IBM contract revenue by identifying growth in existing services or additional new services that may be appropriate to the customer and ensuring that these are followed up • Providing appropriate internal reporting on the contract performance, including progress on obtaining Payment Orders and payments Required Bachelor’s Degree At least 4 years experience in Relationship building and time management English: FluentPreferred Master’s Degree in Engineering At least 6 years experience in Relationship building and time managementTo apply, <a href="https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GTS-0645131" target="_blank">Click Here</A>

Service Delivery Manager Vacancy

IBM Nigeria has vacancy for a Service Delivery Manager Job description The Service Delivery Manager provides the focal point for all asp...

Friday, May 09, 2014

Imo State Polytechnic Recruitment for ICT Service Delivery Manager

Imo State Polytechnic, Umuagwo – Ohaji invites applications to fill the position of ICT Service Delivery Manager.Imo State Polytechnic Umuagwo – Ohaji is going through an aggressive change process. A wide range of information systems are currently being deployed while core ICT infrastructure is being developed. In order to lead and manage this project, a Service Delivery Manager is required urgently.Job Title: ICT Service Delivery Manager Location: ImoRequirements To be eligible to apply you must have worked in a similar role for minimum of 5 years. You must have strong technical, interpersonal and project management skills. Knowledge of the software development cycle is essential and industry standard certifications like ITIL, PMP, CCNA and MCITP will be an advantage.Application Deadline: 4th May, 2012How to Apply Please send your resume and cover letter to: jobs@imopoly.edu.ng giving details of your experience and references not later than the 4th of May, 2012.Tagged as: <a href="http://www.nigeriajobs.co/tag/ict-service-delivery-manager/" rel="tag nofollow">ICT Service Delivery Manager</A>, <a href="http://www.nigeriajobs.co/tag/imo-state-polytechnic/" rel="tag nofollow">Imo State Polytechnic</A> <a href="http://www.nigeriajobs.co/imo-state-polytechnic-recruitment-for-ict-service-delivery-manager/" rel="nofollow" target="_blank">View the original article here</a>

Imo State Polytechnic Recruitment for ICT Service Delivery Manager

Imo State Polytechnic, Umuagwo – Ohaji invites applications to fill the position of ICT Service Delivery Manager. Imo State Polytechnic Umu...

Wednesday, April 25, 2012

JOBS, OFFICE FOR TRANSFORMATION, STRATEGY & DELIVERY, THURSDAY 8, DECEMBER 2011

Office For Transformation, Strategy and Delivery (OTSD) is an office recently develop in partnership with one of the leading development partners in the country with the aim of re-shaping how government functions, re-engineering its processes and systems in order to ensure implementation of government’s developmental programmes in a more effective and efficient manner.JOB TITLE: MONITORING AND EVALUATION OFFICER LOCATION: LagosROLES AND RESPONSIBILITIES Development of M&E strategies and systems Deploy M&E methods and approaches (including but not limited to the use of quantitative, qualitative and participatory) Develop systematic and realistic monitoring and evaluation plans that capture quantitative and qualitative data to report on all indicator sin the Government’s agenda Commission baseline surveys for impact assessment of Government policies and agenda. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A> Within 6 months of employment, work with the coordinator (delivery) to develop operational reporting templates to be used in the quarterly evaluation of MDAs and their implementation of the state’s agenda Document and report on monitoring and evaluation results, lessons learned and best practices by the MDAs for dissemination throughout government and to all stakeholders. Provide regular reports on progress with the CSTS process Recommend actions that might be adopted to accelerate the implement CSTSQUALIFICATIONS AND REQUIREMENTS Masters level education in social sciences or economics and professional certification in monitoring and evaluation systems Over 7 years’ experience as an M&E middle management officerJOB TITLE: COMMUNICATIONS/KNOWLEDGE MANAGEMENT OFFICER LOCATION: LagosROLES AND RESPONSIBILITIES Develop communication instruments for diverse audiences Collect, store and disseminate information and experience on matters pertaining to the government agenda Monitor the relevance of the content of the OTSD’s website and make recommendations when necessary Production and publication of internal and external OTSD communication materialsQUALIFICATIONS AND REQUIREMENTS Masters level education in communications Over 7 years’ experience in relevant disciplineJOB TITLE: PERFORMANCE MANAGER (SERVICE AND DELIVERY) LOCATION: LagosROLES AND RESPONSIBILITIES Develop policies and guidelines on service delivery targets across all MDAs and bureau Develop and implement policies and activities to facilitate the introduction of service charters across the public sector Commission training programmes across MDAs to enable the facilitation of service delivery targets and service charter Build public awareness of service delivery targets and public consultation in setting targets and measuring performance Identify and introduce short term/quick wins to enhance service delivery. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A> Provide guidance on process steps to strengthen management of service level agreements within MDAs. Track the contracting processes to identify processes and system failure in order to improve the State’s contraction processesQUALIFICATIONS AND REQUIREMENTS Master’s degree in any social science discipline Over 7 years’ experience working as an organizational development manager with bias to public sector Be able to evaluate, adapt and apply new approaches and technologies to improve service deliveryJOB TITLE: SENIOR RESEARCH OFFICER LOCATION: LagosROLES AND RESPONSIBILITIES Provide quality and timely research inputs for analysis required to review and evaluate existing and new government policies Draft research specifications for research of interest to OTSD Ensuring quality control of researches Explaining complex ideas to findings in a way that can be easily understood Commissioning and project managing research projects. Develop and build close partnership with external research contractors, other government agencies and donor agencies specifically for research purposes Comment on draft research instruments. Develop term of reference for researches to be implemented by OTSD Provide direction and leadership to other research staff Any other research related assignment that may be assigned by the Head of Office.QUALIFICATIONS AND REQUIREMENTS Master’s degree /PhD in any of sociology/Economics/Operational Research/statistics Over 10 years of professional experience as a social researcher. Conversant with current social research methods. Proficient in social research softwares Strong abilities to carry out desk-based researches Strong abilities to carry out on-line researchesJOB TITLE: CHANGE MANAGEMENT SPECIALIST LOCATION: LagosROLES AND RESPONSIBILITIES Apply change management principles and practice to the state’s transformation agenda Design change strategies and programmes that others can understand and implement Commission consultancy and related services in support of implementation plans for leading and managing change and information, education and commission Create and deploy mechanisms for MDAs to manage transition and adopt new ways of working Work with technical specialist and the media to get the message across Monitor the Civil service transformation strategy implementation across the state. Produce comprehensive quarterly reports on all activitiesQUALIFICATIONS AND REQUIREMENTS Master’s degree in public administration or any related field (PhD an advantage) Minimum 10 years of relevant experience. Knowledge and track record in implementing large scale organizational change Knowledge of change management principles and methodologiesJOB TITLE: COORDINATOR (DELIVERY) LOCATION: LagosROLES AND RESPONSIBILITIES Support the Head of OTSD in realizing the strategic plan for the transformation of the State. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A> Take primary responsibility for the design of programmes and projects in support of implementing public service transformation particularly service charter agreement. Set performance benchmarks for the priorities in the stage’s transformation agenda for MDAs across the state. Provide direction for the tracking of the administration’s agenda across the MDAs Oversee the monitoring of the Civil Service transformation strategy (CSTS) Oversee initiatives and set the direction for service delivery, tracking the implementation of the state’s agenda and CSTS monitoring Support the Head of OTSD to ensure a successful coordination of the implementation of the administration’s agenda by the MDAs. Produce within 6 months of employment an operational reporting template to be used in the quarterly evaluation of MDAs and their implementation of the administration’s agenda Responsible for the tracking of the implementation of the administration’s agenda and identify remedial actions required to accelerate and re-direct implementation where necessary Provide secretariat services for the coordination of the state’s agenda Support quarterly evaluation of the state’s agenda and prepare progress reports Work with relevant team members to assess the performance of MDAs against the State’s Agenda Lead and manage a team of other technical staff.QUALIFICATIONS AND REQUIREMENTS Master’s degree in public administration or any related field (PhD an advantage) and professional Certification in Project Management Minimum 10 years’ experience with service improvement schemes, and re-engineering of business processes for optimum performance in well-known reputable public or private organization Understanding change management processes Proficiency with project management approaches, tools and phases of the project life cycle Proficiency wit current project management softwareJOB TITLE: COORDINATOR (PUBLIC POLICY AND STRATEGY) LOCATION: LagosROLES AND RESPONSIBILITIES Support the Head of Office’s mandate to ensure the delivery of the Government’s agenda by the MDAs Create strategic plans and communication them through the Head of the Office to a wide variety of constituency groups Work within and across political and administrative classes to generate commitment to new idea on the state and promote creativity and innovation. Conduct/commission research into trend, initiatives and strategy that will enhance the development of the state and its citizens Produce research and other reports for wide dissemination Work closely with the Civil Service transformation strategy steering committee to ensure progress and challenges are monitored and reported Set the direction for and manage a team Research methodologies to design policies that can be implemented Create and deploy ‘think tanks’ for strategic topics, sectors and themes as needed.QUALIFICATIONS AND REQUIREMENTS Masters in relevant field (PhD an advantage) Minimum 10 years relevant working experience as a policy analyst and strategist at a senior level Familiar with various policy and strategy development techniques. <a href="about:../../" target="_blank">www.nigerianbestforum.com</A> Analytical and creative thinkerTO APPLY In addition to the above, all intending applicants are expected to be very proficient in the use of computers; have good communication (written and oral); have good interpersonal skills, be team players, ability to work under pressure; and can work on own initiative with minimal supervision. All application letters and CVs should be email to: <a href="mailto:OTSD.NG@GMAIL.COM">OTSD.NG@GMAIL.COM</A>. All application letters must not exceed 2 pages (A4). Any application letter exceeding 2 pages would automatically be disqualified. Deadline for receipt of applications is 4pm, 22nd December 2011. Any applications received after deadline would be considered. Successful applicant would be contacted by 31st december, 2011. An excellent competitive salary commensurate to experience and skills, and benefits package are available to the right candidates. <a href="http://www.nigerianbestforum.com/job/?p=24184" rel="nofollow" target="_blank">View the original article here</a>

JOBS, OFFICE FOR TRANSFORMATION, STRATEGY & DELIVERY, THURSDAY 8, DECEMBER 2011

Office For Transformation, Strategy and Delivery (OTSD) is an office recently develop in partnership with one of the leading development pa...

Thursday, December 08, 2011

[full-time] Marketing Manager at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fill the position of Marketing ManagerQualifications:·         Applicants should possess a good degree in Marketing, Business Administration or any of the social sciences·         Cognate experience in a reputable Hospital or service industry is required·         A master degree holder and a professional membership of the institute of Marketing is an added advantageInterested and qualified candidates should forward their applications and CVs. Only shortlisted candidates will be contactedIndustry: Healthcare / Science Specialization: Sales & Marketing / BDMinimum Educational Qualification: DegreeMinimum Experience Required: 5 Year(s)Application Deadline: 2010-12-14You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi81MzEzL21hcmtldGluZy1tYW5hZ2VyLWF0LWEtaGVhbHRoLWRlbGl2ZXJ5LXNlcnZpY2UtY29tcGFueS8/dXRtX3NvdXJjZT1mZWVkYnVybmVyJnV0bV9tZWRpdW09ZmVlZCZ1dG1fY2FtcGFpZ249RmVlZCUzQStKb2JiZXJtYW4rJTI4Sm9iYmVybWFuJTI5" title="Login"><img align="absMiddle" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/sign20up.jpg"></A>

[full-time] Marketing Manager at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fi...

Saturday, January 29, 2011

[full-time] Pharmacists at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fill the position of PharmacistsQualifications:·         Applicants for this position must have a degree in pharmacy and be registered members of the pharmacists council of Nigeria ·         Cognate experience in a reputable Hospital or service industry is requiredInterested and qualified candidates should forward their applications and CVs. Only shortlisted candidates will be contactedIndustry: Healthcare / Science Specialization: Medical / PharmaceuticalMinimum Educational Qualification: DegreeMinimum Experience Required: 2 Year(s)Application Deadline: 2010-12-14You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi81MzE0L3BoYXJtYWNpc3RzLWF0LWEtaGVhbHRoLWRlbGl2ZXJ5LXNlcnZpY2UtY29tcGFueS8/dXRtX3NvdXJjZT1mZWVkYnVybmVyJnV0bV9tZWRpdW09ZmVlZCZ1dG1fY2FtcGFpZ249RmVlZCUzQStKb2JiZXJtYW4rJTI4Sm9iYmVybWFuJTI5" title="Login"><img align="absMiddle" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/sign20up.jpg"></A>

[full-time] Pharmacists at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fi...

Saturday, January 29, 2011

[full-time] Pharmacy Technicians at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fill the position of Pharmacy TechniciansQualifications:·         Applicants for this position must be a diploma holder/certified  Pharmacy technician from a recognized college/school of Health Technology and registered with Pharmacists Council of NigeriaInterested and qualified candidates should forward their applications and CVs. Only shortlisted candidates will be contactedIndustry: Healthcare / Science Specialization: Medical / PharmaceuticalMinimum Educational Qualification: DegreeApplication Deadline: 2010-12-14You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi81MzE1L3BoYXJtYWN5LXRlY2huaWNpYW5zLWF0LWEtaGVhbHRoLWRlbGl2ZXJ5LXNlcnZpY2UtY29tcGFueS8/dXRtX3NvdXJjZT1mZWVkYnVybmVyJnV0bV9tZWRpdW09ZmVlZCZ1dG1fY2FtcGFpZ249RmVlZCUzQStKb2JiZXJtYW4rJTI4Sm9iYmVybWFuJTI5" title="Login"><img align="absMiddle" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/sign20up.jpg"></A>

[full-time] Pharmacy Technicians at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fi...

Saturday, January 29, 2011

[full-time] Radiographers at A Health Delivery Service Company

in A Health Delivery Service Company in Nigeria A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fill the position of Radiographer.Qualifications:Candidates must have a B.Sc or its equivalent in Radiography from a recognized university or institutionCognate experience in a reputable Hospital is requiredHe/she must be registered member of Radiographers Registration board of NigeriaExperienced in ICT scan will be an added advantageInterested and qualified candidates should forward their application and CV. only short-listed candidates will be contacted. Industry: Healthcare / Science Specialization: Medical / PharmaceuticalMinimum Educational Qualification: DegreeMinimum Experience Required: 5 Year(s)Application Deadline: 2010-12-14 You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi81MzE3L3JhZGlvZ3JhcGhlcnMtYXQtYS1oZWFsdGgtZGVsaXZlcnktc2VydmljZS1jb21wYW55Lz91dG1fc291cmNlPWZlZWRidXJuZXImdXRtX21lZGl1bT1mZWVkJnV0bV9jYW1wYWlnbj1GZWVkJTNBK0pvYmJlcm1hbislMjhKb2JiZXJtYW4lMjk=" title="Login"><img align="absMiddle" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/sign20up.jpg"></A> Published at 30-11-2010 Viewed: 49 times <img src="C:\Program Files\CartyStudios Corporation\Auto Blogging Software - WebMagnates.org\data\Jobs in Nigeria, Nairaland\jobberman\"> <img src="/njit.jpg">

[full-time] Radiographers at A Health Delivery Service Company

in A Health Delivery Service Company in Nigeria A leading company in the provision of Health Delivery Services seeks qualified, experien...

Saturday, January 29, 2011

[full-time] Intern Pharmacists at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fill the position of Pharmacy TechniciansQualifications:Applicants must be graduates of any approved Pharmacy Institutions/ University They must also be registered members of Pharmacist Council of NigeriaInterested and qualified candidate should forward their applications and CV. Only short-listed candidates will be contacted Industry: Healthcare / Science Specialization: Medical / PharmaceuticalMinimum Educational Qualification: DegreeApplication Deadline: 2010-12-14You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi81MzE2L2ludGVybi1waGFybWFjaXN0cy1hdC1hLWhlYWx0aC1kZWxpdmVyeS1zZXJ2aWNlLWNvbXBhbnkvP3V0bV9zb3VyY2U9ZmVlZGJ1cm5lciZ1dG1fbWVkaXVtPWZlZWQmdXRtX2NhbXBhaWduPUZlZWQlM0ErSm9iYmVybWFuKyUyOEpvYmJlcm1hbiUyOQ==" title="Login"><img align="absMiddle" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/sign20up.jpg"></A>

[full-time] Intern Pharmacists at A Health Delivery Service Company

A leading company in the provision of Health Delivery Services seeks qualified, experienced, self motivated, hardworking professional to fi...

Saturday, January 29, 2011

Jobs in Nigeria, Naijahotjobs

Service Delivery Manager Vacancy

Imo State Polytechnic Recruitment for ICT Service Delivery Manager

JOBS, OFFICE FOR TRANSFORMATION, STRATEGY & DELIVERY, THURSDAY 8, DECEMBER 2011

[full-time] Marketing Manager at A Health Delivery Service Company

[full-time] Pharmacists at A Health Delivery Service Company

[full-time] Pharmacy Technicians at A Health Delivery Service Company

[full-time] Radiographers at A Health Delivery Service Company

[full-time] Intern Pharmacists at A Health Delivery Service Company

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