Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Sales<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 795021-81443<BR><B>Division:</B> (Not Division Specific) <P>The Public Sector Enterprise and Partner Group is responsible for driving sales into the Major and Corporate Account space and ensures that Microsoft builds long term sustainable relationships with customers in this area through our Customer Satisfaction, Compete and Business value delivery efforts.</P><P>The role demands a candidate with business development and strategic account management experience in the Enterprise market who is very familiar with the business and IT requirements. The candidate should have experience in selling Software and/or Services into this market. The candidate should be comfortable managing a team of diverse sales and technical professionals and be competent in leading and guiding a sales team.</P><P>The role is measured against the following outcomes :<BR>Deliver against all commitments and those of the team<BR>Achieve industry (ATU) sales revenue by Business Group<BR>Achieve industry (ATU) sales quotas as per the segmentation of accounts<BR>Sales predictability and forecasting accuracy<BR>Execution efficiency measures - utilizing tools, processes, people efficiently (reports, pipeline close rates, etc.) - drive process adherence within the team<BR>Ensure the completion of account plans for each account according to the Enterprise standards thereof, and the ongoing use of these plans to build the business maturity of the team<BR>Competitive wins<BR>Growth of market share<BR>CPE metrics<BR>People leadership score (WHI, LHI)<BR>“Up skill” the team to continuously improve sales efficiency and effectiveness</P><P>The role is responsible for the people management of the following people which includes reviewing performance on an annual basis: <BR>Account Managers<BR>Solution Specialists (depending on industry)<BR>Account Technology Specialists</P><P>The role is responsible for internal communication between a number of team members and virtual groups and require close coordination of activities between the following:<BR>Interdependencies and Partnerships: Virtual Account team members, including Inside Sales, CAS, Account Managers, Sales Managers, BG Leads, Product Managers in BMO, BG Leads, Services Executives and Services Engagement Managers</P><P>The position is responsible for external communication to:<BR>Key customers in the Enterprise - relationship building, representing Microsoft, customer satisfaction, growing market share, winning business and beating competitors.<BR>Partners - relationship building, representing Microsoft, driving partner alignment, readiness and sales.<BR>Press - representing Microsoft.</P><P>Bachelor's or Master's Degree Required.</P><P>p 5 to 7 years of selling experience<BR>p 5 years plus sales and people management experience in IT<BR>p Ability to develop business strategy, and sales plan, and lead people to execute<BR>p Understanding of the Microsoft licensing programmes<BR>p Computer Industry Background<BR>p Familiar with Solution Selling approaches<BR>p Ability to work independently<BR>p Knowledge of competitive products</P><BR><STRONG>Job Segments:</STRONG> Business Development, Inside Sales, Sales, Telemarketing </P><br /><p><a href="http://www.microsoft-careers.com/job/Public-Sector-Lead-WECA-Job/1897266/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

Job Category: Sales Location: Nigeria - Non Location Specific, NG Job ID: 795021-81443 Division: (Not Division Specific) The Public Sec...

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Snr Advocacy Specialist: WECA Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Customer Service & Support<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 800738-85173<BR><B>Division:</B> (Not Division Specific) <P>This role will have WECA countries’ coverage. The Advocacy Specialist (AS) role offers an opportunity to build incremental value for our customers and partners to increase their confidence and loyalty to Microsoft. The Advocacy Specialist role will focus groups of issues and/or groups of specific customers and will be able to upsell the overall //GetHelp experience. The Senior Advocacy Specialist position is focused on researching and managing complex, mission critical customer & partner issues with a focus on developing relationships with internal field roles - AM, PAM, TAM,…).</P><P>This position is responsible for <BR>GetHelp - Escalation and Issue resolution<BR>Drive GetHelp, the Review Board Cases and Issue Management for CSS<BR>Execution of the Customer & Partner Advocacy (CPA) Strategy<BR>Engagement with Global Customer & Partner Advocacy Leadership Team (GCALT) and Implementation of globally agreed Customer Advocacy initiatives<BR>Proactive Issue prevention Strategy and CPA delivery Model for EMEA<BR>Key Accountabilities<BR>Act as the senior escalation point for Issues within CSS.<BR>Drive and manage critical & high impact appeals (Review Board)<BR>Operate Review Board cases and drive systemic Issue resolution in EMEA and Global</P><P>Position Requires these abilities: </P><P>1) Understand current business processes & tools which impact our customers. Demonstrate In depth knowledge for different top segments such as SMSP, EPG and Services</P><P>2) Proven successful cross group collaboration skills & work with the necessary owners internally to resolve any issues, and fix processes, demonstrated ability to identify problems, determine root cause, collect data from various sources and determine an acceptable solution which meets all Microsoft and the Customer/Partners business needs. Takes a structured and systematic approach to investigating and solving problems - Must demonstrate problem-solving abilities, particularly when confronted with time-sensitive issues that require collaborative evaluation & resolution across team boundaries.</P><P>3) Systematically and simultaneously analyze the implications of customer/partner issues and required solutions across multiple customer service areas on behalf of Microsoft Business Groups, Product Groups, and Partners </P><P>4) Identify systemic issues and work with corporate business owners to implement changes that promote and increase positive customer and partner satisfaction and use this data to identify trends and key issues</P><P>5) Proactively make recommendations to decrease volumes of escalations and complaints.</P><P>6) Share information and knowledge with the other team members, business owners, and the wider CSS community to reduce the number of repeated Customer & Partner issues.</P><P>7) Addressing the most sensitive and complex issues while honoring the customer/partner perspective throughout the GetHelp escalation process.</P><P>8) Manage Review Board appeals end to end. Initiate influence across organizational boundaries to deliver customer resolutions while bringing focus and accountability to Microsoft product and services across the company. Influence and negotiate across organizational boundaries to bring focus and accountability that will enhance Microsoft’s product and services.</P><P>9) Demonstrates an understanding of critical issues that need resolution before problems can be solved </P><P>10) Communicated appropriately to the specific audience (including directors) in a variety of situations, and escalated as required, which resulted in effective communication. Demonstrated prioritization skills and manage effective communication across multiple programs and business groups while advocating on behalf of the customers, in conjunction with executive members of the Customer Advocacy Review Board. This involves targeted Executive level presentation and negotiation skills.</P><P>11) Ensure alignment of GetHelp program strategy and direction with the overall Customer Service (CS) mission. </P><P>12) Systematically considers the implications of problems and solutions in more than one domain at a time and does not solve a problem in one domain in a way that causes a problem in another.</P><P>What work experience is essential to the job? How many years of previous work experience would it typically take to gain sufficient experience in these areas to minimally fill this job role?</P><P>Experience of presenting, influencing and negotiating with senior managers and directors.<BR>Proven track record of achieving results for the business.<BR>Solid understanding & management of a typical customer service process & programs preferably in the high tech industry in comparable size. <BR>Experience in organization change management at local or EMEA level.</P><P>What type of supervisory or management experience would be necessary to fulfill the job requirements, if any.<BR>Lead a team through designing & developing large complex key initiatives, programs or multiple projects and also drive a virtual team distributed across several locations.<BR>Experience in creating and articulating clear strategy.</P><P>Education: Bachelor’s Degree or equivalent experience</P><P>1. Knowledge, Skills and Experience<BR>Experience of presenting, influencing and negotiating with senior managers and directors.<BR>Effective negotiation skills across culture, distance and proven ability to handle difficult and/or sensitive situations involving the most critical & politically charged situations. <BR>Active team player.<BR>Achieves results that are highly dependent on collaboration, teamwork, & the ability to effectively balance short & long-term needs on a broader scale.<BR>Excellent communication (both written & verbal presentation) skills.<BR>Creates plans & schedules that span multiple services.<BR>Able to suggest multiple solutions to major, complex problems.</P><P>2. Personal Attributes<BR>Passion for solving customer issues <BR>Integrity and honesty<BR>Open and respectful <BR>Willing to take on big challenges<BR>Self-critical, questioning</P><P>3. Qualification<BR>Degree qualification or equivalent experience. <BR>Fluent in English both verbal and written </P><P>This position requires 10% + travel in country.</P><BR><STRONG>Job Segments:</STRONG> Accounting, Change Management, CPA, Creative, Finance, Management, Web Design </P><br /><p><a href="http://www.microsoft-careers.com/job/Snr-Advocacy-Specialist-WECA-Job/2001522/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Snr Advocacy Specialist: WECA Job (Nigeria - Non Location Specific, NG)

Job Category: Customer Service & Support Location: Nigeria - Non Location Specific, NG Job ID: 800738-85173 Division: (Not Division...

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Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Sales<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 795021-81443<BR><B>Division:</B> (Not Division Specific) <P>The Public Sector Enterprise and Partner Group is responsible for driving sales into the Major and Corporate Account space and ensures that Microsoft builds long term sustainable relationships with customers in this area through our Customer Satisfaction, Compete and Business value delivery efforts.</P><P>The role demands a candidate with business development and strategic account management experience in the Enterprise market who is very familiar with the business and IT requirements. The candidate should have experience in selling Software and/or Services into this market. The candidate should be comfortable managing a team of diverse sales and technical professionals and be competent in leading and guiding a sales team.</P><P>The role is measured against the following outcomes :<BR>Deliver against all commitments and those of the team<BR>Achieve industry (ATU) sales revenue by Business Group<BR>Achieve industry (ATU) sales quotas as per the segmentation of accounts<BR>Sales predictability and forecasting accuracy<BR>Execution efficiency measures - utilizing tools, processes, people efficiently (reports, pipeline close rates, etc.) - drive process adherence within the team<BR>Ensure the completion of account plans for each account according to the Enterprise standards thereof, and the ongoing use of these plans to build the business maturity of the team<BR>Competitive wins<BR>Growth of market share<BR>CPE metrics<BR>People leadership score (WHI, LHI)<BR>“Up skill” the team to continuously improve sales efficiency and effectiveness</P><P>The role is responsible for the people management of the following people which includes reviewing performance on an annual basis: <BR>Account Managers<BR>Solution Specialists (depending on industry)<BR>Account Technology Specialists</P><P>The role is responsible for internal communication between a number of team members and virtual groups and require close coordination of activities between the following:<BR>Interdependencies and Partnerships: Virtual Account team members, including Inside Sales, CAS, Account Managers, Sales Managers, BG Leads, Product Managers in BMO, BG Leads, Services Executives and Services Engagement Managers</P><P>The position is responsible for external communication to:<BR>Key customers in the Enterprise - relationship building, representing Microsoft, customer satisfaction, growing market share, winning business and beating competitors.<BR>Partners - relationship building, representing Microsoft, driving partner alignment, readiness and sales.<BR>Press - representing Microsoft.</P><P>Bachelor's or Master's Degree Required.</P><P>p 5 to 7 years of selling experience<BR>p 5 years plus sales and people management experience in IT<BR>p Ability to develop business strategy, and sales plan, and lead people to execute<BR>p Understanding of the Microsoft licensing programmes<BR>p Computer Industry Background<BR>p Familiar with Solution Selling approaches<BR>p Ability to work independently<BR>p Knowledge of competitive products</P><BR><STRONG>Job Segments:</STRONG> Business Development, Inside Sales, Sales, Telemarketing </P><br /><p><a href="http://www.microsoft-careers.com/job/Public-Sector-Lead-WECA-Job/1897266/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

Job Category: Sales Location: Nigeria - Non Location Specific, NG Job ID: 795021-81443 Division: (Not Division Specific) The Public Sec...

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Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Sales<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 795021-81443<BR><B>Division:</B> (Not Division Specific) <P>The Public Sector Enterprise and Partner Group is responsible for driving sales into the Major and Corporate Account space and ensures that Microsoft builds long term sustainable relationships with customers in this area through our Customer Satisfaction, Compete and Business value delivery efforts.</P><P>The role demands a candidate with business development and strategic account management experience in the Enterprise market who is very familiar with the business and IT requirements. The candidate should have experience in selling Software and/or Services into this market. The candidate should be comfortable managing a team of diverse sales and technical professionals and be competent in leading and guiding a sales team.</P><P>The role is measured against the following outcomes :<BR>Deliver against all commitments and those of the team<BR>Achieve industry (ATU) sales revenue by Business Group<BR>Achieve industry (ATU) sales quotas as per the segmentation of accounts<BR>Sales predictability and forecasting accuracy<BR>Execution efficiency measures - utilizing tools, processes, people efficiently (reports, pipeline close rates, etc.) - drive process adherence within the team<BR>Ensure the completion of account plans for each account according to the Enterprise standards thereof, and the ongoing use of these plans to build the business maturity of the team<BR>Competitive wins<BR>Growth of market share<BR>CPE metrics<BR>People leadership score (WHI, LHI)<BR>“Up skill” the team to continuously improve sales efficiency and effectiveness</P><P>The role is responsible for the people management of the following people which includes reviewing performance on an annual basis: <BR>Account Managers<BR>Solution Specialists (depending on industry)<BR>Account Technology Specialists</P><P>The role is responsible for internal communication between a number of team members and virtual groups and require close coordination of activities between the following:<BR>Interdependencies and Partnerships: Virtual Account team members, including Inside Sales, CAS, Account Managers, Sales Managers, BG Leads, Product Managers in BMO, BG Leads, Services Executives and Services Engagement Managers</P><P>The position is responsible for external communication to:<BR>Key customers in the Enterprise - relationship building, representing Microsoft, customer satisfaction, growing market share, winning business and beating competitors.<BR>Partners - relationship building, representing Microsoft, driving partner alignment, readiness and sales.<BR>Press - representing Microsoft.</P><P>Bachelor's or Master's Degree Required.</P><P>p 5 to 7 years of selling experience<BR>p 5 years plus sales and people management experience in IT<BR>p Ability to develop business strategy, and sales plan, and lead people to execute<BR>p Understanding of the Microsoft licensing programmes<BR>p Computer Industry Background<BR>p Familiar with Solution Selling approaches<BR>p Ability to work independently<BR>p Knowledge of competitive products</P><BR><STRONG>Job Segments:</STRONG> Business Development, Inside Sales, Sales, Telemarketing </P><br /><p><a href="http://www.microsoft-careers.com/job/Public-Sector-Lead-WECA-Job/1897266/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Public Sector Lead - WECA Job (Nigeria - Non Location Specific, NG)

Job Category: Sales Location: Nigeria - Non Location Specific, NG Job ID: 795021-81443 Division: (Not Division Specific) The Public Sec...

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App Development Architect Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780287-75714<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:<BR>Providing customer guidance during product and services sales cycle<BR>Playing a vital part in business strategy by providing internal practice management risk assessment<BR>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction<BR>Growing the business through mentoring, talent pipeline development, and community evangelism<BR>Driving operational excellence and innovation</P><P>Qualifications:<BR>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. <BR>§ At least 5 - 8 years related IT experience. <BR>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.<BR>§ Must have a proven record of delivering business value. <BR>§ Some business process and people management skills or related experience required.<BR>Role Specific Characteristics May Include<BR>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.<BR>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.<BR>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Application Developer, Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/App-Development-Architect-Job/1757207/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

App Development Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780287-75714 Division: Services & Sup...

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Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780284-75705<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:<BR>Providing customer guidance during product and services sales cycle<BR>Playing a vital part in business strategy by providing internal practice management risk assessment<BR>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction<BR>Growing the business through mentoring, talent pipeline development, and community evangelism<BR>Driving operational excellence and innovation</P><P>Qualifications:<BR>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. <BR>§ At least 5 - 8 years related IT experience. <BR>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.<BR>§ Must have a proven record of delivering business value. <BR>§ Some business process and people management skills or related experience required.<BR>Role Specific Characteristics May Include<BR>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.<BR>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.<BR>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/Infrastructure-Architect-Job/1757128/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780284-75705 Division: Services & Sup...

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App Development Architect Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780287-75714<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:<BR>Providing customer guidance during product and services sales cycle<BR>Playing a vital part in business strategy by providing internal practice management risk assessment<BR>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction<BR>Growing the business through mentoring, talent pipeline development, and community evangelism<BR>Driving operational excellence and innovation</P><P>Qualifications:<BR>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. <BR>§ At least 5 - 8 years related IT experience. <BR>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.<BR>§ Must have a proven record of delivering business value. <BR>§ Some business process and people management skills or related experience required.<BR>Role Specific Characteristics May Include<BR>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.<BR>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.<BR>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Application Developer, Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/App-Development-Architect-Job/1757207/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

App Development Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780287-75714 Division: Services & Sup...

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Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780284-75705<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:</P><P>Providing customer guidance during product and services sales cycle</P><P>Playing a vital part in business strategy by providing internal practice management risk assessment</P><P>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction</P><P>Growing the business through mentoring, talent pipeline development, and community evangelism</P><P>Driving operational excellence and innovation</P><P>Qualifications:</P><P>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. </P><P>§ At least 5 - 8 years related IT experience. </P><P>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.</P><P>§ Must have a proven record of delivering business value. </P><P>§ Some business process and people management skills or related experience required.</P><P>Role Specific Characteristics May Include</P><P>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.</P><P>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.</P><P>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/Infrastructure-Architect-Job/1757128/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780284-75705 Division: Services & Sup...

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App Development Architect Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780288-75722<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:</P><P>Providing customer guidance during product and services sales cycle</P><P>Playing a vital part in business strategy by providing internal practice management risk assessment</P><P>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction</P><P>Growing the business through mentoring, talent pipeline development, and community evangelism</P><P>Driving operational excellence and innovation</P><P>Qualifications:</P><P>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. </P><P>§ At least 5 - 8 years related IT experience. </P><P>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.</P><P>§ Must have a proven record of delivering business value. </P><P>§ Some business process and people management skills or related experience required.</P><P>Role Specific Characteristics May Include</P><P>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.</P><P>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.</P><P>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Application Developer, Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/App-Development-Architect-Job/1757149/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

App Development Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780288-75722 Division: Services & Sup...

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Services Executive - Nigeria Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 786745-75445<BR><B>Division:</B> (Not Division Specific) <P>Individuals in Professional Services Sales are responsible for increasing the Services business in their assigned accounts by consistently meeting customer requirements and by ensuring the deployment/adoption and productive use of Microsoft technologies. They establish relationships, develop account strategies and plans, and manage a pipeline of Services opportunities while overseeing solution deployment and support. Success is measured by satisfied customers, long-term revenue potential in the account, and achievement of the annual quota.</P><P>The Services Executive (SE) is the end to end Services account relationship owner for 4 -15 key Microsoft customers in Major and Corporate (CFAM) accounts.. </P><P>The SE: </P><P>Is the single point of contact for all Services in their assigned accounts (internally with EPG and externally with customers/partners) </P><P>Advises customer Business and Technology Decision Makers (BDM/TDM) how to best realize the value of their Microsoft technology investment through strategic business alignment, innovation, implementation, productive use and support.</P><P>Is responsible for strategy, planning, marketing/positioning, crafting and selling our entire services portfolio (advisor, consulting and support) across assigned account/s or territory.</P><P>Is accountable for attaining the agreed invoiced revenue quota for Product Groups (PGs) 1,2 and 3 in assigned account/s</P><P>Oversees the delivery of all contracted services to ensure account team alignment, customer connection and high overall satisfaction</P><P>Qualifications:</P><P>Bachelor’s degree/equivalent (required) or MBA degree (preferred) </P><P>Experience:</P><P>Professional Services Sales, Software/Solution/Product Sales, Customer Relationship Management, Business Development, IT Consultation, Enterprise Architecture Planning, Project Management, IT Solution Development, IT Solution Delivery and Implementation, IT Service Delivery, Operations and Support.</P><P>Career Stage 3 requires 1-3 years of related experience </P><P>Career Stage 4 requires 3-5 years of related experience</P><P>Career Stage 5 requires 5-8 years of related experience </P><P>Competencies:</P><P>Building Customer Partner Relationships, Confidence, Cross-Boundary Collaboration, Drive for Results, Impact and Influence, Interpersonal Awareness, Product & Technology Expertise, Strategic Sales Planning, Team Leadership, Value Selling</P><P>Training and certification:</P><P>Sales: Sales Management, Account Management, Account Based Marketing, Complex Sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, TAS - Target Account Selling, etc.), Sales Methodologies (equivalent to MSSP), Sales tools - Account Planning, Customer Relationship and Opportunity Management (e.g. Siebel, GSX or other), Complex Deal structuring (e.g. QADC)</P><P>Business: Territory Planning, Business development, Negotiation, Financial analysis, Pipeline Management</P><P>Information Technology: IT Governance (e.g. COBIT), Enterprise Architecture fundamentals, methods and concepts (e.g. Zachman framework, OMG’s model driven Architecture framework etc.), Business process management, IT Implementation (e.g. CMM and CMMI), </P><P>Delivery: IT Service delivery and support management (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI, Six Sigma )</P><BR><STRONG>Job Segments:</STRONG> Business Development, Consulting, CRM, Customer Service, ERP, Information Technology, IT Architecture, Management, MBA, Project Manager, Relationship Manager, Sales, Siebel, Six Sigma, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/Services-Executive-Nigeria-Job/1754816/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Services Executive - Nigeria Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 786745-75445 Division: (Not Division Spec...

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PFE Exchange - Nigeria /French Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Customer Service & Support<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 781414-72210<BR><B>Division:</B> Services & Support <P>Premier Field Engineer – Exchange </P><P>Role Purpose</P><P>To provide Onsite Support Services and Incident Prevention Services to Microsoft </P><P>Premier Customers. Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available. The engagements may be short-term demand-led or longer term engagements with a dedicated customer.</P><P>Team/ Department Mission </P><P>As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers. The PFE engineers help Premier customers during the “operate” and “improve” phase of the MS product usage. The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations. Increase service availability for Microsoft’s Enterprise Customers by providing proactive support consulting in a specific product or Technology area.</P><P>Key Accountabilities</P><P>- Use an adequate technical expertise in troubleshooting to support reactive cases</P><P>- Deliver proactive onsite support and knowledge transfer to the customer</P><P>- Drive on preventing incidents during your customer visits</P><P>- Deliver SKU services and customized workshops.</P><P>- Drive high customer satisfaction on GTSC support incidents.</P><P>- Maintain deep knowledge of latest products and configurations of Enterprise </P><P>Customers by continuously increasing technical knowledge.</P><P>- Achieve high levels of customer satisfaction.</P><P>- Deliver technical workshops, presentations and documents.</P><P>- Maintain your accreditations.</P><P>- Collaborate with Microsoft teams to deliver a high quality service.</P><P>- Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.</P><P>- Manage customer expectations and deliver a service in line with contractual obligations.</P><P>- Develop and deliver new services to exceed customer expectations.</P><P>- Take responsibility for the Microsoft engagement and your own self development.</P><P>- Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.</P><P>Key Success Criteria</P><P>- Achievement of personal and team objectives.</P><P>- Customer and account team feedback.</P><P>- Ongoing feedback through appraisals</P><P>- Regular 1:1s with team manager</P><P>- Yearly formal review </P><P>- Alignment with Microsoft values.</P><P>- Knowledge, Skills and Experience</P><P>- Face-to-face customer engagement skills.</P><P>- At least 2 years experience supporting Enterprise customers with.</P><P>- Excellent written, oral and presentation skills.</P><P>- Strong English </P><P>- Awareness of corporate environments and their business requirements</P><P>Exchange Server</P><P>Exchange Premier Field Engineers should be experienced in implementing, administering, tuning and troubleshooting enterprise scale Exchange Server platforms.</P><P>Engineers in this team specialize in Exchange Server but also have a breadth of knowledge covering Active Directory, IIS and Office Communications Server, knowledge of other third-party messaging systems (Lotus Notes, Novell Groupwise etc) is often beneficial.</P><P>While our key relationships are typically with our customers’ 3rd / 4th line infrastructure support teams, Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.</P><P>The Core role requires depth knowledge in a number of the following technologies / areas:</P><P>- Implementation and management of Exchange Server</P><P>- Experience of advanced configuration including clustering, SAN’s, performance optimisation and remote access.</P><P>- Experience of migrating from previous versions of Exchange Server or third-party messaging systems.</P><P>- Experience of SMTP, POP3 and IMAP protocols</P><P>- Experience tuning and scaling Exchange servers.</P><P>- Experience Troubleshooting Exchange Server related issues</P><P>- Knowledge of monitoring alerting and logging</P><P>- Troubleshooting network issues</P><P>- Fundamental networking knowledge – IP, DNS, WINS, IP routing, network address translation etc.</P><P>- Strong troubleshooting skills and experience with windows server operating systems</P><P>- Personal Attributes</P><P>- Demonstrated aptitude for providing exceptional customer service</P><P>- Strong team participant and involvement in team workload and activities.</P><P>- Integrity and honesty</P><P>- Open and respectful with others</P><P>- Willing to take on big challenges</P><P>- Passion for customers, partners and technology</P><P>- Accountable for commitments, results and quality</P><P>- Self-critical, questioning and committed to personal excellence.</P><P>- Qualifications</P><P>- MCSE certification or job experience.</P><P>- Degree qualification or equivalent experience. </P><P>- ITIL/Service Management experience or 3rd level support experience.</P><P>Special Requirements/Additional Information e.g. Language skills</P><P>- The majority of time will be spent on customer sites.</P><P>- Therefore the following requirements are essential :</P><P>- Full driving license</P><P>- Ability to travel </P><P>- At least 4 days per week at customer site.</P><P>- Availability to work outside of business hours when required as agreed on before</P><BR><STRONG>Job Segments:</STRONG> Consulting, Creative, Engineer, Engineering, Field Engineer, System Administrator, Technology, Web Design </P><br /><p><a href="http://www.microsoft-careers.com/job/PFE-Exchange-Nigeria-French-Job/1657997/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

PFE Exchange - Nigeria /French Job (Nigeria - Non Location Specific, NG)

Job Category: Customer Service & Support Location: Nigeria - Non Location Specific, NG Job ID: 781414-72210 Division: Services ...

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App Development Architect Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780288-75722<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:</P><P>Providing customer guidance during product and services sales cycle</P><P>Playing a vital part in business strategy by providing internal practice management risk assessment</P><P>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction</P><P>Growing the business through mentoring, talent pipeline development, and community evangelism</P><P>Driving operational excellence and innovation</P><P>Qualifications:</P><P>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. </P><P>§ At least 5 - 8 years related IT experience. </P><P>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.</P><P>§ Must have a proven record of delivering business value. </P><P>§ Some business process and people management skills or related experience required.</P><P>Role Specific Characteristics May Include</P><P>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.</P><P>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.</P><P>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Application Developer, Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/App-Development-Architect-Job/1757149/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

App Development Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780288-75722 Division: Services & Sup...

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Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

<BODY readability="2"><B>Job Category:</B> Services & Consulting<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 780284-75705<BR><B>Division:</B> Services & Support <P>Ready to shift your primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies in extremely complex environments? Want to connect the solutions you envision to the business and measure impact to the bottom line of the company? Interested in leveraging your abstract thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world? Want to advice the local practice on the lighthouse projects they should be involved in? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace? </P><P>Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. </P><P>The Associate Architect in Enterprise Services is involved in risk management for the practice as well as the entire IT lifecycle but is most critical during pre-sales, discovery and design phases, with broad focus around enterprise, industry, platform and solutions. Duties include:</P><P>Providing customer guidance during product and services sales cycle</P><P>Playing a vital part in business strategy by providing internal practice management risk assessment</P><P>Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction</P><P>Growing the business through mentoring, talent pipeline development, and community evangelism</P><P>Driving operational excellence and innovation</P><P>Qualifications:</P><P>§ Must have a degree in Computer Science or Engineering, or equivalent work experience. </P><P>§ At least 5 - 8 years related IT experience. </P><P>§ Work experience should involve technical consulting, solution design, project envisioning, planning, development, deployment, and management.</P><P>§ Must have a proven record of delivering business value. </P><P>§ Some business process and people management skills or related experience required.</P><P>Role Specific Characteristics May Include</P><P>§ Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.</P><P>§ Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.</P><P>Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.</P><BR><STRONG>Job Segments:</STRONG> Architecture, Computer Science, Consulting, Engineer, Engineering, Finance, Pre-Sales, Risk Management, Sales, Technology </P><br /><p><a href="http://www.microsoft-careers.com/job/Infrastructure-Architect-Job/1757128/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Infrastructure Architect Job (Nigeria - Non Location Specific, NG)

Job Category: Services & Consulting Location: Nigeria - Non Location Specific, NG Job ID: 780284-75705 Division: Services & Sup...

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