Nigeria: Programme Officer, Urban Development and Advocacy

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Nigeria: Programme Officer, Urban Development and Advocacy

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Snr Advocacy Specialist: WECA Job (Nigeria - Non Location Specific, NG)

<B>Job Category:</B> Customer Service & Support<BR><B>Location:</B> Nigeria - Non Location Specific, NG<BR><B>Job ID:</B> 800738-85173<BR><B>Division:</B> (Not Division Specific) <P>This role will have WECA countries’ coverage. The Advocacy Specialist (AS) role offers an opportunity to build incremental value for our customers and partners to increase their confidence and loyalty to Microsoft. The Advocacy Specialist role will focus groups of issues and/or groups of specific customers and will be able to upsell the overall //GetHelp experience. The Senior Advocacy Specialist position is focused on researching and managing complex, mission critical customer & partner issues with a focus on developing relationships with internal field roles - AM, PAM, TAM,…).</P><P>This position is responsible for <BR>GetHelp - Escalation and Issue resolution<BR>Drive GetHelp, the Review Board Cases and Issue Management for CSS<BR>Execution of the Customer & Partner Advocacy (CPA) Strategy<BR>Engagement with Global Customer & Partner Advocacy Leadership Team (GCALT) and Implementation of globally agreed Customer Advocacy initiatives<BR>Proactive Issue prevention Strategy and CPA delivery Model for EMEA<BR>Key Accountabilities<BR>Act as the senior escalation point for Issues within CSS.<BR>Drive and manage critical & high impact appeals (Review Board)<BR>Operate Review Board cases and drive systemic Issue resolution in EMEA and Global</P><P>Position Requires these abilities: </P><P>1) Understand current business processes & tools which impact our customers. Demonstrate In depth knowledge for different top segments such as SMSP, EPG and Services</P><P>2) Proven successful cross group collaboration skills & work with the necessary owners internally to resolve any issues, and fix processes, demonstrated ability to identify problems, determine root cause, collect data from various sources and determine an acceptable solution which meets all Microsoft and the Customer/Partners business needs. Takes a structured and systematic approach to investigating and solving problems - Must demonstrate problem-solving abilities, particularly when confronted with time-sensitive issues that require collaborative evaluation & resolution across team boundaries.</P><P>3) Systematically and simultaneously analyze the implications of customer/partner issues and required solutions across multiple customer service areas on behalf of Microsoft Business Groups, Product Groups, and Partners </P><P>4) Identify systemic issues and work with corporate business owners to implement changes that promote and increase positive customer and partner satisfaction and use this data to identify trends and key issues</P><P>5) Proactively make recommendations to decrease volumes of escalations and complaints.</P><P>6) Share information and knowledge with the other team members, business owners, and the wider CSS community to reduce the number of repeated Customer & Partner issues.</P><P>7) Addressing the most sensitive and complex issues while honoring the customer/partner perspective throughout the GetHelp escalation process.</P><P>8) Manage Review Board appeals end to end. Initiate influence across organizational boundaries to deliver customer resolutions while bringing focus and accountability to Microsoft product and services across the company. Influence and negotiate across organizational boundaries to bring focus and accountability that will enhance Microsoft’s product and services.</P><P>9) Demonstrates an understanding of critical issues that need resolution before problems can be solved </P><P>10) Communicated appropriately to the specific audience (including directors) in a variety of situations, and escalated as required, which resulted in effective communication. Demonstrated prioritization skills and manage effective communication across multiple programs and business groups while advocating on behalf of the customers, in conjunction with executive members of the Customer Advocacy Review Board. This involves targeted Executive level presentation and negotiation skills.</P><P>11) Ensure alignment of GetHelp program strategy and direction with the overall Customer Service (CS) mission. </P><P>12) Systematically considers the implications of problems and solutions in more than one domain at a time and does not solve a problem in one domain in a way that causes a problem in another.</P><P>What work experience is essential to the job? How many years of previous work experience would it typically take to gain sufficient experience in these areas to minimally fill this job role?</P><P>Experience of presenting, influencing and negotiating with senior managers and directors.<BR>Proven track record of achieving results for the business.<BR>Solid understanding & management of a typical customer service process & programs preferably in the high tech industry in comparable size. <BR>Experience in organization change management at local or EMEA level.</P><P>What type of supervisory or management experience would be necessary to fulfill the job requirements, if any.<BR>Lead a team through designing & developing large complex key initiatives, programs or multiple projects and also drive a virtual team distributed across several locations.<BR>Experience in creating and articulating clear strategy.</P><P>Education: Bachelor’s Degree or equivalent experience</P><P>1. Knowledge, Skills and Experience<BR>Experience of presenting, influencing and negotiating with senior managers and directors.<BR>Effective negotiation skills across culture, distance and proven ability to handle difficult and/or sensitive situations involving the most critical & politically charged situations. <BR>Active team player.<BR>Achieves results that are highly dependent on collaboration, teamwork, & the ability to effectively balance short & long-term needs on a broader scale.<BR>Excellent communication (both written & verbal presentation) skills.<BR>Creates plans & schedules that span multiple services.<BR>Able to suggest multiple solutions to major, complex problems.</P><P>2. Personal Attributes<BR>Passion for solving customer issues <BR>Integrity and honesty<BR>Open and respectful <BR>Willing to take on big challenges<BR>Self-critical, questioning</P><P>3. Qualification<BR>Degree qualification or equivalent experience. <BR>Fluent in English both verbal and written </P><P>This position requires 10% + travel in country.</P><BR><STRONG>Job Segments:</STRONG> Accounting, Change Management, CPA, Creative, Finance, Management, Web Design </P><br /><p><a href="http://www.microsoft-careers.com/job/Snr-Advocacy-Specialist-WECA-Job/2001522/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS" rel="nofollow" target="_blank">View the original article here</a></p>

Snr Advocacy Specialist: WECA Job (Nigeria - Non Location Specific, NG)

Job Category: Customer Service & Support Location: Nigeria - Non Location Specific, NG Job ID: 800738-85173 Division: (Not Division...

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Nigeria: Senior Communications and Advocacy Advisor, Advocacy and Civic Engagement Project

<P>This position is contingent upon funding.</P><P>Summary: Pact seeks a Senior Communications and Advocacy Advisor for an anticipated USAID program in Nigeria to strengthen civil society. The Senior Communications and Advocacy Advisor will lead the design, implementation and reporting of the project’s Communication and Advocacy plan. S/he will support sub grantees to develop and implement advocacy and communications plans concerning democracy, governance and accountability of public officials. In addition, this position holder will engage the media in issues of civil society engagement for transparent and accountable governance in Nigeria.</P><P>RESPONSIBILITIES:</P><P>• Responsible for the design and development of program-specific communication and advocacy plans</P><P>• Responsible for the development of communication and advocacy plans in partnership with sub grantees</P><P>• In charge of all project-related communication activities and contact with press and other users of information</P><P>• In charge of developing project success stories for dissemination to the relevant stakeholders</P><P>• In charge of supporting sub grantees to ensure compliance with branding requirements</P><P>• In charge of project advertising</P><P>• In charge of collecting, collating, analyzing the spread and scope of project information and advocacy briefs</P><P>• Responsible for managing all press related matters for the project</P><P>• Responsible for compliance to communication standards of project by project staff and sub grantees</P><P>• Responsible for ensuring that project COP is briefed an prepared when facing press interviews</P><P>• Supports program staff to develop press and advocacy briefs for specific components of the project</P><P>• Supports the implementation of project evaluations by providing relevant information to consultants and/or other staff</P><P>• Manages all project related communication and advocacy resources for easy access by staff and others</P><P>• Contributes to program management concerning all communication and advocacy issues of the project</P><P>• Acts as the official project spokes person</P><P>QUALIFICATIONS:</P><P>• A post graduate university degree in any the following or related fields: mass communication, social science, international development</P><P>• Minimum of five years’ experience in designing, managing and implementing communications and advocacy activities with an international NGO.</P><P>• Experience with writing press briefs as well as hosting information sessions and press conferences</P><P>• Knowledge of press ethics and awareness of guidelines and standards for press</P><P>• Awareness of relevant Nigerian government policies and activities in the media</P><P>To apply for this position, please visit our website at <a href="http://www.pactworld.org/">http://www.pactworld.org/</A></P>

Nigeria: Senior Communications and Advocacy Advisor, Advocacy and Civic Engagement Project

This position is contingent upon funding. Summary: Pact seeks a Senior Communications and Advocacy Advisor for an anticipated USAID program...

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Nigeria: Grants Officer, Advocacy and Civic Engagement Project

<P>This position is contingent upon funding.</P><P>Summary: Pact seeks a Senior Grants Officer for an anticipated USAID program in Nigeria to strengthen civil society. This position provides overall leadership and oversight for all aspects related to grants and contracts. This requires close collaboration with Pact HQ and Pact regional offices to ensure application of Pact regulations and policies as well as periodic review of such policies and regulations to ensure that they continue to reflect the current donor environment, regulations and practices.</P><P>RESPONSIBILITIES/JOB DESCRIPTION:</P><P>• Administer the full cycle of grants management activities beginning from pre-award assessments, monitoring/compliance visits and close-out procedures.</P><P>• Award and administer sub-contract(s) and consultant agreements necessary to support local programs and projects</P><P>• Ensure proper negotiation of the terms and conditions and their documentation for sub-grants and contracts, including for grants to government bodies.</P><P>• Develop contract and grant award documents</P><P>• Respond to issues that arise during grand, subgrant, and contract program implementation including financial reporting, modifications, oversight of compliance with terms and conditions and resolution of disputes, and resolving audit findings.</P><P>• Provide policy guidance and interpretation for program staff as well as sub-grantees.</P><P>• Ensure timely training of grantees and Pact staff to understand and comply fully with donor standards. Carry out regular trainings as needs arise from grantees. Develop training materials and carry-out regular trainings with grantee partners.</P><P>• Develop a local contracts and grants management manual that that is updated and accurately represents the procedures carried out by Pact</P><P>• Ensure that office systems for grants and contracts administration are fully up to date and maintained and that regular reports are provided to Pact's headquarters office.</P><P>• Respond to inquiries regarding compliance with terms and conditions under awards from a variety of donors. When required, prepare requests for and obtain clearances / approvals / deviations from donors.</P><P>• Ensure that all required documentation is available and stored as per Pact regulations.</P><P>• Assist with reviewing budget estimates for allowability, reasonableness and consistency.</P><P>• Oversee closeout of awards, and provide oversight to staff for closeout of awards including preparation of final inventories, property disposition under contracts and grants received by Pact.</P><P>Minimum Qualifications:</P><P>• BA and at least 4 years of relevant experience (or equivalent)</P><P>Preference for:</P><P>• Experience in a similar role managing grants design and administration and managing and overseeing distribution of grants and contracts.</P><P>• Grants under contract experience required.</P><P>• Knowledge of USAID rules and regulations as related to contracts and cooperative agreements; working knowledge of OMB Circulars</P><P>• Experience assessing the responsibility and grant-worthiness of organizations through financial statements, audits, and other documentation presented in a proposal or in support of an award.</P><P>• Proven capacity to design and deliver a range of training and technical assistance programs to build full range of capacities for grant management.</P><P>• Fluency in English and proficiency in at least one other language</P><P>To apply of this position, please visit out website at <a href="http://www.pactworld.org/">www.pactworld.org</A></P>

Nigeria: Grants Officer, Advocacy and Civic Engagement Project

This position is contingent upon funding. Summary: Pact seeks a Senior Grants Officer for an anticipated USAID program in Nigeria to streng...

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Nigeria: Finance and Administration Manager, Advocacy and Civic Engagement Project

<P>Summary:</P><P>This position is contingent upon funding.</P><P>Position Summary:</P><P>Pact seeks a Finance and Administration Manager for an anticipated USAID program in Nigeria to strengthen civil society. The Finance and Administration Manager (F&AM) is responsible for the overall administration and financial operations for the project. The F&AM ensures that administrative departments are successfully managed and provides operations support as required. The F&AM is responsible for training and mentoring staff on policies and procedures, donor regulations, new systems, and financial best practices is expected, as well as working closely with the Chief of Party and headquarters personnel to ensure compliance with all donor regulations and effective and proactive management. The F&A Manager normally manages other administrative functions such as Operations, Grants, HR, Security, and other office support staff</P><P>Responsibilities/Job Description:</P><P>•Design and implement systems and procedures in compliance with Pact standards, ensuring effective internal controls and minimizing risks for Pact; ensure that corrective action plans approved by headquarters in response to external or internal audits and other monitoring reviews are implemented as planned and scheduled.</P><P>•Manage all project finances to ensure effective use of resources in order to achieve program objectives in compliance of all donor requirements; ensure financial monitoring systems provide timely and relevant reports to Pact staff, including analysis and tracking of grant commitments (i.e. cash advances), obligations, awards and liquidations, to support efficient accountable implementation</P><P>•Mentor and train relevant staff to ensure that team members have the appropriate skill levels for their positions and are developing to their full capacity; conduct trainings for other personnel as needed to fully educate on efficient, effective financial and internal control systems, budget analysis, as well as policy and procedure awareness and compliance.</P><P>•Help manage all start-up and close-out activities</P><P>•Ensure financial records organization, retention, and security.</P><P>•Oversee the local Security Management Plan and oversee changes to operations to ensure that adequate risk assessment is carried out and required systems and preventative measures are introduced.</P><P>•As applicable, equip appropriate staff to provide technical assistance to local NGO's in the area of financial management and compliance.</P><P>Additional Qualifications**:</P><P>•Minimum of a University degree in Accounting, Auditing and Finance, Business Administration options or equivalent and an ACA/ACCA/CPA or other recognized professional accounting qualification.</P><P>•At least six years of progressively responsible experience in Accounting, Auditing or Financial Business Management (or equivalent).</P><P>•At least 3 years post qualification experience as an auditor with a recognized public or private firm or as a senior finance manager with a reputable NGO or donor agency is desirable.</P><P>•Thorough knowledge and understanding of professional accounting principles, theories, practices, and terminology (private sector, governmental, and non-profit) and an ability to understand accounting practices and procedures; to analyze data,</P><P>•narrative reports, and workload flow charts, etc.</P><P>•Be able to communicate effectively, both verbally and in writing with accounting and non-accounting individuals and have a high proficiency in the use of computer, particularly in Microsoft Excel, Microsoft Word etc. and the ability to use various commercially available accounting software programs.</P><P>•Grants under contracts experience.</P><P>•USAID contracting experience required.</P><P>•Previous experience of building or enhancing civil society organization financial management capacity. Specialized Knowledge/Skills: Excellent verbal and written communication skills.</P><P>Nigeria experience mandatory.</P><P>To apply for this position, please visit out website at <a href="http://www.pactworld.org/">www.pactworld.org</A></P>

Nigeria: Finance and Administration Manager, Advocacy and Civic Engagement Project

Summary: This position is contingent upon funding. Position Summary: Pact seeks a Finance and Administration Manager for an anticipated USA...

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Nigeria: Monitoring, Evaluation and Research Advisor, Advocacy and Civic Engagement Project

<P>Summary:</P><P>This position is contingent upon funding.</P><P>Position Summary: Pact seeks a Monitoring, Evaluation and Research Advisor for an anticipated USAID program in Nigeria to strengthen civil society. The Monitoring, Evaluation and Research Advisor will develop and maintain systems to collect and analyze information on inputs, outputs, outcomes and impact of the program. S/he will also conduct supportive supervisory visits to sub-grantees to observe, monitor, provide guidance and quality feedback on the use of data and lead all research activities.</P><P>Responsibilities/Job Description:</P><P>•Assist in the design and development of program specific Performance Monitoring Plans as well as Monitoring and Evaluation plans at Pact and partner levels.</P><P>•Responsible for the development of relevant M&E tools, formats and the provision of technical training for Pact's partner staff.</P><P>•Coordinate regular monitoring visits to partners and ensure the production of one consolidated report and agreed action plan for follow up response (inclusive of program, finance, grants).</P><P>•Monitor data collection, collation, storage, analysis and reporting ensuring that data is audit worthy. Where problems exist support partners in the identification of solutions to challenges faced.</P><P>•Monitor data entry process and ensure program is utilizing Pact's database.</P><P>•Responsible for reviewing regular program reports prepared by program staff for submission to USAID.</P><P>•Ensure program staff and senior management are using data collected to make informed and timely decisions related to program implementation</P><P>•Support program staff to implement their learning agenda (baseline, mid-term, final evaluations, etc.) This may include the identification of appropriate consultants to provide technical support.</P><P>•Contribute to program management through ongoing integration of M&E findings into program activities.</P><P>•Oversight of research staff conducting in-depth assessments of program activities.</P><P>Additional Qualifications**:</P><P>•A university degree in any the following or related fields: social science, international development, evaluation research, statistics, and economics.</P><P>•Minimum of five years’ experience in designing, managing and implementing results-based M&E activities.</P><P>•Experience analyzing quantitative and qualitative data.</P><P>Experience working with an international development organization and knowledge of reporting procedures, best practices, guidelines, and tools for monitoring and evaluation especially impact evaluation.</P><P>To apply for this position, please visit our website at <a href="http://www.pactworld.org/">www.pactworld.org</A></P>

Nigeria: Monitoring, Evaluation and Research Advisor, Advocacy and Civic Engagement Project

Summary: This position is contingent upon funding. Position Summary: Pact seeks a Monitoring, Evaluation and Research Advisor for an antici...

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www.actionaid.org: Enhancing Nigeria’s Response to HIV/AIDS (ENR) Policy, Advocacy & Gender Technical Advisor (Ogun State)

<P>ActionAid Nigeria – To effectively remain proactive and consolidate on our country strategy we are inviting applications from qualified candidates to fill the position of Policy, Advocacy & Gender Technical Advisor (Ogun State). The job is based in Ogun State.</P><P>Job Title: Enhancing Nigeria’s Response to HIV/AIDS (ENR) Policy, Advocacy & Gender Technical Advisor (Ogun State)<BR>Duration: One year six months fixed term non renewable contract.</P><P>The candidate must demonstrate computer skills, have knowledge of Federal Road Safety Corps rules and guidelines and must be willing to travel extensively.</P><P>All interested candidates should complete the application form (<a href="http://www.actionaid.org/sites/files/actionaid/application_form_0.doc" target="_blank">click here</A> to download the form), fill it and send it as an attachment to: vacancy.nigeria@actionaid.org Only electronically submitted forms will be considered.</P><P><a href="http://www.actionaid.org/sites/files/actionaid/vacancy_announcement.doc" target="_blank">Click here</A> for full job description</P><P>ActionAid offers competitive terms of employment. Applications are particularly welcome from candidates living with HIV/AIDS (PLWHAs).</P><P>Closing date for receipt of applications is 9th March, 2012. Interview date will be communicated to short listed candidates</P><P>For more information <a href="http://www.actionaid.org/nigeria/jobs/enhancing-nigerias-response-hivaids-enr-policy-advocacy-gender-technical-advisor-ogun-s" target="_blank">http://www.actionaid.org/nigeria/jobs/enhancing-nigerias-response-hivaids-enr-policy-advocacy-gender-technical-advisor-ogun-s</A></P>Tagged as: <a href="http://www.nigeriajobs.co/tag/actionaid/" rel="tag nofollow">ActionAid</A>, <a href="http://www.nigeriajobs.co/tag/recruitment/" rel="tag nofollow">Recruitment</A> </P><br /><p><a href="http://www.nigeriajobs.co/www-actionaid-org-enhancing-nigerias-response-to-hivaids-enr-policy-advocacy-gender-technical-advisor-ogun-state/" rel="nofollow" target="_blank">View the original article here</a></p>

www.actionaid.org: Enhancing Nigeria’s Response to HIV/AIDS (ENR) Policy, Advocacy & Gender Technical Advisor (Ogun State)

ActionAid Nigeria – To effectively remain proactive and consolidate on our country strategy we are inviting applications from qualified can...

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Director of Research and Advocacy

<BODY readability="10"><img alt="" border="0" src="/SpacerTransparent.gif" width="7">The Director of Research and Advocacy is directly in charge of the sustainability of the organization. The Director will coordinate the fundraising efforts of the organization including proposal writing, outreach to donor agencies, outreach to the private and public sector and general outreach. The Director will manage the public profile of the organization including newsletters, annual reports, impact reports and evaluation reports. The Director will ensure that all programmes are developed along best practices and that all advocacy efforts are aligned to meet the organization’s objectives. <BR>Responsibilities <BR>• Direct research and advocacy strategy for the organization <BR>• Create proposals and actively seek out funding opportunities from local and international donors, the private sector and government agencies <BR>• Respond to calls for proposal and other opportunities as they are made available <BR>• Reach out to partners that will be interested and can enhance the work of the organization <BR>• Coordinate the public profile of the organization including the publication of necessary reports including the annual report, impact reports and evaluation reports. <BR>• Produce quarterly updates, newsletters and other public profiles <BR>• Manage relationships with donors, partners and potential partners <BR>• Other tasks as deemed necessary <BR>• Minimum of a Second Class Upper Bachelors Degree in Social Science, Business Administration, Mass Communications or related field from a recognized university. Masters Degree preferred. <BR>• Minimum of five years work experience in fundraising or marketing <BR>• Ability to work under minimal supervision, self-motivating <BR>• Enthusiasm, patriotism, self-confidence, purposefulness and dedication <BR>• Love for Nigeria, Nigerian culture and history and commitment to the advancement of African peoples <P>In summary, we are looking for an outgoing and innovative young person (or young at heart) who has the ability to find resources where they are, bring them out and put them to good use. The person will need to have a passion for the children and youth and see the importance of our work in order to effectively present the programmes and find resources for them. This person should be conversant with international grant proposals and should also have a familiarity with corporate CSR in Nigeria. The person should be willing to do what it takes to ensure the organization can be sustained and its objectives achieved both now and in the future. <BR></P>If interested, please send your CV with a cover letter describing why you are interested in the position to lynxnigeria@yahoo.co.uk with the subject line Director of Research and Advocacy. <BR>You will hear back from us within 10 business days. <BR><img alt="" border="0" src="/SpacerTransparent.gif" width="8"><BR>

Director of Research and Advocacy

The Director of Research and Advocacy is directly in charge of the sustainability of the organization. The Director will coordinate the fun...

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Director of Research and Advocacy

<BODY readability="10"><img alt="" border="0" src="/SpacerTransparent.gif" width="7">The Director of Research and Advocacy is directly in charge of the sustainability of the organization. The Director will coordinate the fundraising efforts of the organization including proposal writing, outreach to donor agencies, outreach to the private and public sector and general outreach. The Director will manage the public profile of the organization including newsletters, annual reports, impact reports and evaluation reports. The Director will ensure that all programmes are developed along best practices and that all advocacy efforts are aligned to meet the organization’s objectives. <BR>Responsibilities <BR>• Direct research and advocacy strategy for the organization <BR>• Create proposals and actively seek out funding opportunities from local and international donors, the private sector and government agencies <BR>• Respond to calls for proposal and other opportunities as they are made available <BR>• Reach out to partners that will be interested and can enhance the work of the organization <BR>• Coordinate the public profile of the organization including the publication of necessary reports including the annual report, impact reports and evaluation reports. <BR>• Produce quarterly updates, newsletters and other public profiles <BR>• Manage relationships with donors, partners and potential partners <BR>• Other tasks as deemed necessary <BR>• Minimum of a Second Class Upper Bachelors Degree in Social Science, Business Administration, Mass Communications or related field from a recognized university. Masters Degree preferred. <BR>• Minimum of five years work experience in fundraising or marketing <BR>• Ability to work under minimal supervision, self-motivating <BR>• Enthusiasm, patriotism, self-confidence, purposefulness and dedication <BR>• Love for Nigeria, Nigerian culture and history and commitment to the advancement of African peoples <P>In summary, we are looking for an outgoing and innovative young person (or young at heart) who has the ability to find resources where they are, bring them out and put them to good use. The person will need to have a passion for the children and youth and see the importance of our work in order to effectively present the programmes and find resources for them. This person should be conversant with international grant proposals and should also have a familiarity with corporate CSR in Nigeria. The person should be willing to do what it takes to ensure the organization can be sustained and its objectives achieved both now and in the future. <BR></P>If interested, please send your CV with a cover letter describing why you are interested in the position to lynxnigeria@yahoo.co.uk with the subject line Director of Research and Advocacy. <BR>You will hear back from us within 10 business days. <BR><img alt="" border="0" src="/SpacerTransparent.gif" width="8"><BR><br /><p><a href="http://www.idealist.org/if/i/en/av/Job/401608-311/c" rel="nofollow" target="_blank">View the original article here</a></p>

Director of Research and Advocacy

The Director of Research and Advocacy is directly in charge of the sustainability of the organization. The Director will coordinate the fun...

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