WareHouse Manager needed at Globacom

<P>Globacom Limited is Nigeria’s Second National Operator with license covering GSM, Broadband, Gateway Services with subsidiaries in Republic of Benin, Ghana and other West African Countries. As a result of expansion, we require the services of experienced and dynamic Warehouse Managers in various locations in Nigeria.<BR><a name="more" rel="dofollow"></A><B>Job Title: </B>Warehouse Manager<BR><B> </B><B>QUALIFICATION</B><BR>•             Minimum of HND or University degree or equivalent in<BR>relevant Engineering Field, Logistics or business-related<BR>discipline.<BR>•             Masters Degree and/or professional qualification will be an<BR>added advantage.</P><br /><P><B>EXPERIENCE</B><BR>• At least 8 years cognate experience in the various areas of<BR>Warehousing & Logistics.<BR>• At least 2 years managerial experience in a corporate<BR>environment would be preferable<BR>• Knowledge of Microsoft office. suite and other relevant<BR>software package.</P><br /><P><B>RESPONSIBILITIES</B><BR>.• Ensure proper planning, operations and inventory<BR>management<BR>• liaise with relevant Government agencies<BR>• Motivate, organize and encourage teamwork within the<BR>workforce to ensure productivity targets are met or exceeded.<BR>• Safeguards warehouse operations and contents by<BR>establishing and monitoring security procedures and<BR>protocols.<BR>• Negotiation of rates with common carrier.<BR>• Establish and maintain safety standards in the warehouse.<BR>• liaise with customers, suppliers and transport companies;<BR>• Plan, coordinate and monitor the receipt, order assembly and<BR>dispatch of goods.<BR>• Coordinate the use of automated and computerized systems<BR>where utilized.<BR>• Keep stock control systems up to date and ensure inventory<BR>accuracy.</P><br /><P><B>How to Apply</B><BR>Qualified candidates should email their Curriculum Vitae<BR>(prepared as a Microsoft Word document and saved with your<BR>full names, detailing contact telephone numbers, e-mail address<BR>and scanned passport photograph) to us at: <B>warehousemgr@gloworld.com </B><BR>within two weeks from the date of this publication. All applications will be treated in strict confidence and only shortlisted candidates will be contacted.</P><br /><P></P>

WareHouse Manager needed at Globacom

Globacom Limited is Nigeria’s Second National Operator with license covering GSM, Broadband, Gateway Services with subsidiaries in Republic ...

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MTN Nigeria Recruiting Team Lead, Enterprise Data Warehouse

 Job Description <br /><P><STRONG>MTN Nigeria</STRONG> - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.</P><br /><P>MTN Nigeria is recruiting to fill the below position:</P><br /><P><STRONG>Job Title: Team Lead, Enterprise Data Warehouse</STRONG><BR>Division: Information Systems<BR>Reporting To: EDW Manager</P><br /><P><STRONG>Location:</STRONG> Lagos</P><br /><P><STRONG>Job Description:</STRONG></P>Review future business needs for EDW systems and identify key requirements and integration needs of suitable applications, identifying trade-offs between competing systems.Analyse EDW needs and identify business requirements and design related applications, as well as assist business analysts to define user information and reporting requirements.Lead staff in the EDW/MIS team and lead in carrying out technical tasks including ETL, data modeling, back-end development and user access programming.Provide day to day management oversight for the EDW services to ensure incidents and service requests and escalations are dealt with in a timely fashion.Monitor and maintain the performance of EDW systems within the business and implement improvements to related systems, processes and operations.Lead team in supporting operations and ensure that operational delivery of system outputs are met in line with OLAs and SLAs.Liaise with application vendors and ensure SLAs are met through extensive review/negotiation of SLA agreements.Liaise with vendors to deliver support and solutions and provide recommendations on EDW service improvements, application solutions and enhancements.<br /><P><STRONG>Job Conditions: </STRONG>Normal MTNN working conditions May be required to work extended hours Normal MTNN open office planning Work within a multicultural, diverse and dynamic start-up environment. Projects and constraints will require overtime and weekend work<BR><STRONG><BR>Required Skills:</STRONG></P>BSC Computer Science or related field from a reputable institution4 years working experienceExperience in Enterprise Data Warehouse & MIS including the following:Practical experience as an application’s team leaddata modeling experience,: star schemas, relational modeling, snowflake models and translating logical data models into physicalVast in EDW methodologies<br /><P><STRONG>Job Qualification:</STRONG></P>BSC Computer Science or related field from a reputable institution<br /><P><STRONG>Application Closing Date </STRONG><BR>12th April, 2013</P><br /><P><STRONG>How To Apply </STRONG><BR>Interested and qualified candidates should:<BR><a href="http://careers.mtnonline.com/mtncareers/vacancies.asp?deptid=7&id=1958" target="_blank"><STRONG>Click here to apply online</STRONG></A></P>

MTN Nigeria Recruiting Team Lead, Enterprise Data Warehouse

 Job Description MTN Nigeria  - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East...

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COMPUTER WAREHOUSE GROUP VACANCIES, SATURDAY 16, MARCH 2013

<P>Computer Warehouse Group is one of the fastest growing information and communication technology companies in Africa today. We offer integrated ICT solutions that add value to the operations of diverse clientele, using highly skilled and well motivated workforce.</P><P>We work with best-in-class partners and technologies from all over the world.</P><P>We comprise three divisions, each with expertise in one of the three information technology disciplines, plus an IT training and certification centre.</P><P>CWG needs a presales specialist to handle our Asset/facility management business that we want to develop using IBM Maximo solution.</P><P><STRONG>JOB TITLE: FACILITY MANAGER</STRONG><BR><STRONG>JOB ID: 5088064</STRONG><BR>Industries: Information Technology and Services</P><P><STRONG>JOB DESCRIPTION</STRONG><BR>It is important that the person has a good knowledge of facility/ Infrastructure management and a knack for business development.</P><P><STRONG>DESIRED SKILLS & EXPERIENCE</STRONG><BR>Bachelor’s Degree or HND in a similar field<BR>2+ in facility/infrastructure management<BR>Must be a flexible TEAM player with the ability to work under tight deadlines<BR>Ability to work independently and as part of a TEAM<BR>Business development<BR>Superior communication skills to include written, oral and presentation abilities</P><P><STRONG>RESPONSIBILITIES</STRONG><BR>Identify prospects and develop strategies to acquire the prospects<BR>Provides oversight and direction of demo strategy<BR>Performs client product demos and partner management<BR>Works closely with the sales team<BR>Will be responsible for delivering of the target of the business</P><P><STRONG>HOW TO APPLY</STRONG><BR>Qualified and Interested candidates should</P><P><a href="http://www.linkedin.com/jobs?viewJob=&jobId=5088064&srchIndex=3&trk=njsrch_hits&goback=.fjs_*1_*1_*1_I_ng_*1_*1_1_R_true_*1_*2_*2_*2_*2_*2_*2_*2_*2" target="_blank"><STRONG>CLICK HERE TO APPLY</STRONG></A></P><P><STRONG>DEADLINE:</STRONG> 25th March, 2013</P><br /><p><a href="http://www.nigerianbestforum.com/job/?p=35561" rel="nofollow" target="_blank">View the original advert here</a></p>

COMPUTER WAREHOUSE GROUP VACANCIES, SATURDAY 16, MARCH 2013

Computer Warehouse Group is one of the fastest growing information and communication technology companies in Africa today. We offer integra...

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Computer WareHouse Group Recruiting

<P>Computer Warehouse Group is one of the fastest growing information and communication technology companies in Africa today. We offer integrated ICT solutions that add value to the operations of diverse clientele, using highly skilled and well motivated workforce.</P><P>We work with best-in-class partners and technologies from all over the world.</P><P>We comprise three divisions, each with expertise in one of the three information technology disciplines, plus an IT training and certification centre.</P><P>CWG needs a presales specialist to handle our Asset/facility management business that we want to develop using IBM Maximo solution.</P><P><STRONG>JOB TITLE: FACILITY MANAGER</STRONG><BR><STRONG>JOB ID: 5088064</STRONG><BR>Industries: Information Technology and Services</P><P><STRONG>JOB DESCRIPTION</STRONG><BR>It is important that the person has a good knowledge of facility/ Infrastructure management and a knack for business development.</P><P><STRONG>DESIRED SKILLS & EXPERIENCE</STRONG><BR>Bachelor’s Degree or HND in a similar field<BR>2+ in facility/infrastructure management<BR>Must be a flexible TEAM player with the ability to work under tight deadlines<BR>Ability to work independently and as part of a TEAM<BR>Business development<BR>Superior communication skills to include written, oral and presentation abilities</P><P><STRONG>RESPONSIBILITIES</STRONG><BR>Identify prospects and develop strategies to acquire the prospects<BR>Provides oversight and direction of demo strategy<BR>Performs client product demos and partner management<BR>Works closely with the sales team<BR>Will be responsible for delivering of the target of the business</P><P><STRONG>HOW TO APPLY</STRONG><BR>Qualified and Interested candidates should</P><P><a href="http://www.linkedin.com/jobs?viewJob=&jobId=5088064&srchIndex=3&trk=njsrch_hits&goback=.fjs_*1_*1_*1_I_ng_*1_*1_1_R_true_*1_*2_*2_*2_*2_*2_*2_*2_*2" onclick="javascript:_gaq.push(['_trackPageview', '/out/www.linkedin.com/jobs?viewJob=&jobId=5088064&srchIndex=3&trk=njsrch_hits&goback=.fjs_*1_*1_*1_I_ng_*1_*1_1_R_true_*1_*2_*2_*2_*2_*2_*2_*2_*2']);" target="_blank"><STRONG>CLICK HERE TO APPLY</STRONG></A></P><P><STRONG>DEADLINE:</STRONG> 25th March, 2013</P>

Computer WareHouse Group Recruiting

Computer Warehouse Group is one of the fastest growing information and communication technology companies in Africa today. We offer integra...

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Warehouse Manager at Guinness Nigeria Plc,Benin

<P>Guinness Nigeria Plc is one of the largest beverage companies in Nigeria. It is quoted on the Nigerian Stock Exchange and a significant player within the Nigerian Economy. Guinness Nigeria Plc’s vision is to become the most celebrated company in Nigeria.</P><P>Nigeria is currently the world’s No. 1 market for the Guinness Brand. Guinness Nigeria has recently increased its current capacity and this initiative has increased the company’s supply chain responsibility.</P><P>We are recruiting for the position of:</P><P><STRONG>Job Title: Warehouse Manager</STRONG></P><P>AutoReqId: 35305BR<BR>Function : Customer Service<BR>Location: Benin<BR>Reports To: Regional Distribution Manager</P><P><STRONG>Dimensions</STRONG></P><STRONG>Financial:</STRONG> Partly responsible for adding value to the supply chain by ensuring excellent customer service to customers and minimum cost in line with the brewery distribution budget<STRONG>Market Complexity:</STRONG> Sophisticated and highly competitive market with multinational players that require a high level of inventory and warehouse management expertise that will enable us to gain and maintain competitive edge over competition<STRONG>Leadership Responsibilities:</STRONG> Should be able to develop and maintain warehousing and inventory management best practices in accordance with Diageo warehouse management standards. Take leadership and develop a high performance team culture in warehousing, inventory management and customer service. Copied from: www.hotnigerianjobs.com<P><STRONG>Key Accountabilities</STRONG></P>Management of inventory and control of fulls and empties and accountable for the efficient receipt of products to achieve set objectives and ensuring fraud-free distribution operationsResponsible for ensuring efficient support to packaging lines with empties and provision of adequate storage space for packaged productsManage vehicle utilization and efficiency to achieve target turn-round and journey times in the breweries to maximize operational efficiency to support the downstream supply chain activitiesDevelop and closely follow up on the training and development needs of his / her team in order to enhance and embed productivity in the warehouse in line with departmental objectivesResponsible for the effective management and prompt handling of customer complaints and sales / marketing related issuesManage compliance with service level agreements (SLAs) with internal and external customersImplement and monitor waste minimization initiatives<P><STRONG>Qualifications and Experience</STRONG></P>B.Sc./HND in a relevant disciplineMinimum of 4 years working experience in a related operations or inventory management roleComputer literate and ability to work under pressure and respond to tight deadlinesGood interpersonal skills and a team player. Copied from: www.hotnigerianjobs.comGood Communicator, commercially aware and able to adapt to a fast changing operations environment<P><STRONG>Application Closing Date</STRONG><BR>14th January, 2013</P><P><STRONG>Method of Application</STRONG><BR>Interested candidates:<BR><a href="http://jobs.brassring.com/1033/asp/tg/cim_jobdetail.asp?partnerid=11729&siteid=208&jobid=2020459" rel="nofollow" target="_blank"><STRONG>Click here to apply online</STRONG></A></P>

Warehouse Manager at Guinness Nigeria Plc,Benin

Guinness Nigeria Plc is one of the largest beverage companies in Nigeria. It is quoted on the Nigerian Stock Exchange and a significant pla...

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Warehouse Executive

Job sent.</P>Last updated:19/04/2012Job type:Full timePosition type:PermanentVacancies:1Minimum experience:Between five and ten yearsMinimum education:Compulsory EducationCategory:<a href="about:www.careesma.in/jobs?ct=logistics-purchase-supply-chain-procurement" title="Logistics / Purchase / Supply Chain / Procurement">Jobs in Logistics / Purchase / Supply Chain / Procurement </A><a class="see-all" href="about:www.careesma.in/company/bhartia-management-consultancy-jobs/5507" target="_self" title="See Bhartia Management Consultancy job postings"><img alt="Bhartia Management Consultancy" class="company-logo" src="C:\Program Files\CartyStudios Corporation\Auto Blogging Software - WebMagnates.org\data\Jobs in Nigeria, Nairaland\careersnigeria\" title="Bhartia Management Consultancy"> </A><a href="about:www.careesma.in/company/bhartia-management-consultancy-jobs/5507" target="_self" title="See Bhartia Management Consultancy job postings"><img alt="Bhartia Management Consultancy" src="C:\Program Files\CartyStudios Corporation\Auto Blogging Software - WebMagnates.org\data\Jobs in Nigeria, Nairaland\careersnigeria\" title="Bhartia Management Consultancy"> </A><P>-Exp of all operations of large scale warehouse / internal logistics <BR>-Make contract with transporters / Cargo movers & clearing agents for sending material to various locations<BR>-Stock mgt, contract labors mgt, Prepare stock transfer note</P><a href="about:www.careesma.in/candidate/joboffer/134092/apply" rel="nofollow" title="Apply for this Job">Apply </A></P><a href="about:www.careesma.in/candidate/joboffer/134092/apply" rel="nofollow" title="Apply for this Job">Apply </A></P>Your job alert has been saved</P>You can cancel email alerts at anytime.</P>You already have job alerts. Log in to manage your alerts.</P>You already have job alerts. Edit your current job alerts to add a new one.</P>Go to <a href="about:www.careesma.in/candidate/alerts">job alerts</A>»</P>You already have alerts with Careesma. Register to create more or delete one of your existing alerts using the unsubscribe link in your received emails.</P>The server is temporarily not accepting requests. Please try again later. </P>Warehouse ExecutiveThe email could not be sent at this moment, please try again later.<br /><p><a href="http://jobviewtrack.com/en-us/job/39dd3fd18d137fb71216ad14cb6b2936.html" rel="nofollow" target="_blank">View the original article here</a></p>

Warehouse Executive

Job sent. Last updated:19/04/2012Job type:Full timePosition type:PermanentVacancies:1Minimum experience:Between five and ten yearsMinimum e...

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Warehouse Manager at A Leading Logistics Group

<BODY readability="6"><P><STRONG>Industry</STRONG> Logistics / Transportation</P><P><STRONG>Specialization </STRONG>Manufacturing / Production </P><P><STRONG>Minimum Qualification</STRONG> Degree</P><P><STRONG>Minimum Experience</STRONG> 8 Year(s)</P><P><STRONG>Application Deadline</STRONG> 2011-09-02</P>A leading Logistics Group to recruit a Warehouse Manager for its operations in Nigeria.  The warehouse manager is responsible of planning, organizing and controlling of a warehouse’s over-all operations in multiple warehouses in Lagos and in the North; he organizes activities & assigns jobs accordingly to the staff. He also has to manage stock control, the receipt, storage, retrieval of goods. In most cases, the manager has to supervise shipment loading & transferring and keep records of documents by entering data into the system.<BR>The position is based in Lagos.The responsibilities for this office shall include but is not limited to the following:He has to plan out all warehouse resources and activities in keeping with the company’s objectives and targetsHe also makes plans for the development of the staff by organising training sessions together with the HR departmentHe has to ensure that all the health and safety requirements are met and also has to take responsibility for the security of the building and stockHe has to maintain and issue inventory report, entry and exit status report, dead stock report, goods age report, consumption report, manpower status report to the logistics managerHe should also find out and implement cost reduction measures in all aspects of warehouse transactions and activitiesHe must also create daily work logs and do audit of daily labour and billing reportsHe should suggest measures of improvement and development of the warehouseHe must also motivate his staff to make an effective and efficient teamHe also has to negotiate rates with common carrier representativesA bachelor’s degree in commerce or management degree may be requiredA minimum of 8 years work experience in a similar position.He must have good leadership skills and take charge of the warehouse operationsHe should be organised and systematicHe should motivate his staff and be good with numbersTeam oriented and outgoingExcellent communication skills encompassing written, verbal and presentation skills.If your experience, personal characteristics and qualifications meet the position specifications and your personal objectives are to seek such a challenge, then we would like to hear from you with details of your current earnings, up to date CV and explanation as to why your achievements to date fit you for consideration.<P><a name="Apply"></A>You have to be logged in to apply for a job. <a href="http://www.jobberman.com/applicant/login/L2pvYi8xNDc4OTgvd2FyZWhvdXNlLW1hbmFnZXItYXQtYS1sZWFkaW5nLWxvZ2lzdGljcy1ncm91cC8/dXRtX3NvdXJjZT1mZWVkYnVybmVyJnV0bV9tZWRpdW09ZmVlZCZ1dG1fY2FtcGFpZ249RmVlZCUzQStKb2JiZXJtYW4rJTI4Sm9iYmVybWFuJTI5" title="Login"><img align="absMiddle" alt="Login" src="/login.jpg"></A> or <a href="http://www.jobberman.com/applicant/register" title="Sign Up"><img align="absMiddle" src="/signup.jpg"></A></P>

Warehouse Manager at A Leading Logistics Group

Industry Logistics / Transportation Specialization Manufacturing / Production Minimum Qualification Degree Minimum Experience 8 Year(s) ...

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Warehouse Officer Vacancies at Bobo Food and Beverages Limited

Warehouse Officer Vacancies at Bobo Food and Beverages Limited

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[full-time] Warehouse Manager (NXT/CPL WM-03) at Nextzon Business Services Limited

A Paint Manufacturing Company that produces and distribute various ranges of paint products seek to recruit interested and qualified candidate to occupy the post of warehouse Manager.</P> <B>Responsibilities</B>:</P><!--[if !supportLists]-->·         <!--[endif]-->The successful candidate will be responsible for planning, organizing and controlling the overall operations of the warehousing department</P><!--[if !supportLists]-->·         <!--[endif]-->He/she will manage, control inventory and ensure maintenance of appropriate stock levels at all times</P><!--[if !supportLists]-->·         <!--[endif]-->The right candidate will also be responsible for motivating, organizing and energizing the warehouse workforce to ensure that set productivity targets are met and surpassed</P><B>Skills</B>:</P><!--[if !supportLists]-->·         <!--[endif]-->Post graduate experience with minimum of 4 years in a similar position in a reputable company</P><!--[if !supportLists]-->·         <!--[endif]-->A good university degree or its equivalent from a reputable institution</P><!--[if !supportLists]-->·         <!--[endif]-->A post-graduate degree will be an added advantage</P><!--[if !supportLists]-->·         <!--[endif]-->Knowledge in  inventory management </P><!--[if !supportLists]-->·         <!--[endif]-->Knowledge in demand forecasting and analysis</P><!--[if !supportLists]-->·         <!--[endif]-->Reporting and communication skills</P><!--[if !supportLists]-->·         <!--[endif]-->Oral and written skills</P>Interested and qualified candidates should send their CVs (as an attachment) stating the reference code of the position being applied for. Only shortlisted candidates will be contacted</P><P><STRONG>Industry:</STRONG> Manufacturing/Production </P><P><STRONG>Specialization:</STRONG> Accounts / Finance / Audit / Tax</P><P><STRONG>Minimum Educational Qualification:</STRONG> Degree</P><P><STRONG>Minimum Experience Required:</STRONG> 6 Year(s)</P><P><STRONG>Application Deadline:</STRONG> 2010-12-07</P><P>You have to be logged in to apply for a job. <img align="absMiddle" src="/login.jpg"> or <img align="absMiddle" src="/sign20up.jpg"> </P>

[full-time] Warehouse Manager (NXT/CPL WM-03) at Nextzon Business Services Limited

A Paint Manufacturing Company that produces and distribute various ranges of paint products seek to recruit interested and qualified candid...

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Computer Warehouse Job Vacancies

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Computer Warehouse Job Vacancies

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MTN Nigeria: Application Developer (Enterprise Data Warehouse - EDW)

<P>Posted on Wed 03rd Nov, 2010 - hotnigerianjobs.com --- (0 comments)</P><P><img alt="Share/Bookmark" border="0" height="24" src="/sharesave25624.png" width="256"> </P><P><img alt="MTN Nigeria: Application Developer (Enterprise Data Warehouse - EDW)" border="1" height="75" src="/mtn1.jpg" width="75"> MTN Nigeria is recruiting for Application Developer (Enterprise Data Warehouse - EDW).</P><P><STRONG>Job Title: Application Developer (Enterprise Data Warehouse - EDW)</STRONG></P><P>Department: Information Systems<BR><STRONG>Location: </STRONG>Lagos<BR>Employment Status: Permanent<BR>Reporting To: Team Lead, IS Applications</P><P><STRONG>Job Conditions: </STRONG><BR>Normal open office planning Work within a multicultural, diverse and dynamic start-up environment. Projects and constraints will require overtime and weekend work</P><P><STRONG>Job Description:</STRONG> Develop a sound understanding of the existing software applications and interfacesAdhere to all IS Policies and StandardsSLA compliance with regards to user support (quick turnaround times on logged calls)Setup and execute technical test plans for application change, new deployment and upgradesKeep all application documentation updated at all timesConstruct a proactive maintenance cycle per applicationDevelop quality code / application components within project timelines<STRONG>Required Skills:</STRONG> At least 4 years work experience including2 years practical experience as a software developerExposure to typical Mobile Telecommunications applicationsBilling systems (Corporate & Retail Billing, Interconnect Billing)ERP systems (Distribution, Retail, Finance, Payroll, HR, Asset Management)GSM network interfacing applications (Provisioning, Pre-Paid management systems)Fraud Management Applications<STRONG>Qualification:</STRONG> B.Sc Computer Science or related field from a reputable institution.<STRONG>Application Deadline</STRONG><BR>8th November, 2010 <P><STRONG>Method of Application</STRONG><BR><STRONG>Click here to apply online<BR></STRONG></p><p></P>

MTN Nigeria: Application Developer (Enterprise Data Warehouse - EDW)

Posted on Wed 03rd Nov, 2010 - hotnigerianjobs.com --- (0 comments) MTN Nigeria is recruiting for Application Developer (Enterprise Data ...

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Service Desk Manager Job at Computer Warehouse

<P>Posted on Thu 28th Oct, 2010 - hotnigerianjobs.com --- (0 comments)</P><P><img alt="Share/Bookmark" border="0" height="24" src="/sharesave25624.png" width="256"> </P><P><img alt="Service Desk Manager Job at Computer Warehouse" border="1" height="38" src="/computerwarehouse.jpg" width="80"> Computer Warehouse Group is a major player in the ICT in Nigeria,  recruiting for Service Desk Manager (Service Delivery Manager) who will  report to Enterprise Infrastructure Manager and local CWL Management.</P><P><STRONG>Job Title: Service Desk Manager</STRONG></P><P><STRONG>Role description:</STRONG><BR>The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate succesfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.</P><P><STRONG>Responsibilities</STRONG></P><P><STRONG>General responsibilities</STRONG><BR>- Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.<BR>- Integrate and communicate with the appropriate client stakeholders on a daily basis.</P><P><STRONG>Process Management</STRONG></P><P>Manage and leadby the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk,  which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk,  which is 1st through to 3rd level support.</P><P><STRONG> Specific emphasis towards the following processes:</STRONG></P><P><STRONG>Event Management :</STRONG> Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.<BR><STRONG>Incident Management : </STRONG>Ensure that the Service Desk tiers adheres to the defined Incident Management process.</P><P><STRONG>Change Management:</STRONG> Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed</P><P>- Problem Management<BR>- Service Request Management : Ensure that the SRM process is followed and executed.<BR>- Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.<BR>- Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately within each tier<BR>- Develops, implements and improves delivery processes and procedures as and when required.<BR>- To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.</P><P><STRONG>Reporting and meetings</STRONG><BR>- Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.<BR>- Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.<BR>- To provide reports to an agreed schedule (or on request).<BR>- Conducts departmental meetings as and when required.<BR>- Develops and facilitate workshops and training courses for the Service Desk (and associated) resources.<BR>- Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.</P><P><STRONG>Customer and Client Management</STRONG><BR>- Serves as the primary Customer service contact for the Service Desk.<BR>- Acts as a liaison between the Service Desk and other departments and teams.</P><P><STRONG>Integrated Operations Model deployment</STRONG><BR>- Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.<BR>- Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.</P><P><STRONG>Other duties:</STRONG></P><P>- Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.<BR>- Participate and assist in driving the knowledge management process which will be crucial<BR>- continuous improvement of the Service Desk performance.<BR>- Performs other duties as assigned.<BR>- Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.<BR>- Perform interviews for new professionals and provide feedback for promoting professionals.<BR>- Develop and demonstrate an understanding of customer and business needs.</P><P><STRONG>Resolve escalated customer</STRONG><BR>- Escalate customer and vendor issues.<BR>- Resolve daily issues of a complex scope that impact the team and overall business objectives.<BR>- Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.<BR>- Manage Service Desk resources for optimal performance.<BR>- Maintain a high level of employee morale within the team.<BR>- Obtain equipment, tools, and space needed to allow team members to adequately support the customers.<BR>- new product/service releases.<BR>- Prepare the support team for new product/service releases.<BR>- Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.<BR>- Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.</P><P><STRONG>Note:</STRONG> The SDM does not have people management responsibilities for the 3rd level support resources.</P><P><STRONG>Skills and capabilities</STRONG></P><P>The following skills and capabilities are sought after in this role:</P><P>- Past experience of managing a team within a Service Desk environment.<BR>- Thorough knowledge of Windows operating systems (Windows 2000 and 2003).<BR>- Good understanding of Service Management ticketing systems; preferably Remedy.<BR>- Good understanding of Event Management systems like BMC Patrol.<BR>- ITIL Managers certification is desirable</P><P>Demonstrable evidence of influencing positive change within a Service Desk environment</P><P>- Ability to lead teams effectively both through structured coaching and delivering by example.<BR>- Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.<BR>- Excellent written, verbal and interpersonal communication skills.<BR>- Excellent management and leadership skills.<BR>- Good organizational skills.<BR>- Role background and training</P><P><STRONG>The candidate should possess the following accreditation (or its equivalent):</STRONG></P><P>- 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment<BR>-  Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.<BR>- 2 to 3 years people management experience</P><P>ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.</P><P>All applications should be sent to <STRONG>CWG_hr@cwlgroup.com</STRONG> on or <STRONG>before 8th November, 2010.<BR></STRONG></p><p></P>

Service Desk Manager Job at Computer Warehouse

Posted on Thu 28th Oct, 2010 - hotnigerianjobs.com --- (0 comments) Computer Warehouse Group is a major player in the ICT in Nigeria,  re...

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