Learning Solutions Manager at MTN Nigeria Communications Limited

Industry ICT / Telecommunications

Specialization Human Resources

Minimum Qualification Degree

Minimum Experience 8 Year(s)

Application Deadline 2011-09-22

MTN is a leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. With over 35 million subscribers and counting, MTN Nigeria Communications Limited is the largest subsidiary in the MTN Group - Africa’s leading mobile telephony company with operations in 21 countries in Africa and the Middle East. As a pioneer and leader in the industry, MTN is not only the largest telecommunications company in Nigeria, but has also recorded several notable firsts, which have positioned our operations and activities as a point of reference for the telecoms industry and the business community in Nigeria and Africa.Job Title: Learning Solutions ManagerCompetency Planning and DevelopmentDesign curriculum and develop programmesEnsure all role competencies in MTN Nigeria have appropriate curriculum coverDevelop competency-based training/development plan for organisationProvide 100% curriculum covering MTN Nigeria Competency frameworkUpdate learning directories periodically to respond to business needsMake input into the development of training strategy and approachManage training needs assessment for individual staff and organization in consultation with departmental heads and managersDetermine  micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal deliveryIdentify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standardsDevelop assessment methods and systems required for training needs assessmentManage training evaluation procedure using the Kirk Patrick evaluation methodologyConduct periodic training effectiveness surveyManage MTN Nigeria internal training schoolManage MTN Academy programme delivery in NigeriaEnsure quality assurance on content developmentAllocate training resources for different training needs based on analysis of need, capacity, experience and knowledge of trainerManage the Corporate Induction programmeConduct annual training effectiveness surveyProvide input for the Learning and Development budgetManage learning management reporting using the OLM effectivelyManage the customer relations practitioner programme (CRPP)Ensure appropriate programme selection and delivery for frontline competency developmentDevelop  and deploy learning strategy to support frontline capability (Customer Relations, Sales  and Distribution)Ensure competency upgrade for frontline staff to enable the achievement of MTN Nigeria customer experience strategyJob Conditions: Standard MTNN working conditions. Open plan office. Field work: < 40% of total work hoursReporting To: Senior Manager, Learning ManagementFirst degree preferably in the social sciences.A recognized learning and development qualification. e.g. CIPD diploma8 years work experience with 2 years within the learning function of a reputable organisation.2 years experience in a supervisory/ managerialExperience in curriculum developmentFirst degree preferably in the social sciences.