Nigeria Today Jobs at Chips Bits and Bytes Customer Service/Front desk officer

Chips Bits & Bytes Limited is a company registered in Nigeria, with the sole aim of providing first class services in the following areas: Systems Integration, Engineering,  Inverter Power Solution, Networking, sales and Software Development.

The company has the below vacant job position
Job Position: Customer Service / Front Desk Officer

Location: Lagos, Nigeria

Duties

Provide information to callersGreet persons entering organizationDirect persons to correct destinationDeal with queries from the public and customersEnsures knowledge of staff movements in and out of organizationGeneral administrative and clerical supportPrepare letters and documentsReceive and sort mail and deliveriesSchedule appointmentsMaintain appointment diary either manually or electronicallyOrganize meetingsTidy and maintain the reception areaShould be very much familiar with MS Office and Internet.Deal directly with customers either by telephone, electronically or face to faceRespond promptly to customer inquiriesHandle and resolve customer complaintsObtain and evaluate all relevant information to handle product and service inquiriesProvide pricing and delivery informationPerform customer verificationSet up new customer accountsProcess orders, forms, applications and requestsOrganize workflow to meet customer time framesDirect requests and unresolved issues to the designated resourceManage customers’ accountsKeep records of customer interactions and transactionsRecord details of inquiries, comments and complaintsRecord details of actions takenPrepare and distribute customer activity reportsMaintain customer databasesManage administrationCommunicate and coordinate with internal departmentsFollow up on customer interactionsProvide feedback on the efficiency of the customer service process.

Qualifications and Skills

B.Sc or HND in relevant discipline3 – 4 years minimum experience in related field is requiredMust be a FEMALEKnowledge of customer service principles and practicesKnowledge of relevant computer applicationsknowledge of computers and relevant software applicationsAbility to type.Knowledge of administrative and clerical proceduresNumeric, oral and written language applicationsProduct knowledge.

Abilities

Interpersonal skillsCommunication skills – verbal and writtenListening skillsProblem analysis and problem-solvingAttention to detail and accuracyData collection and orderingCustomer service orientationAdaptabilityInitiativeStress tolerance.

Application Closing Date
22nd April, 2013

How to Apply
Interested and qualified candidates should forward their applications and CV’s to: hr@cbblimited.com.ng