Performance Analysis Manager (Enterprise Business) at Airtel Nigeria

<BODY readability="0">Interface customers on regular basisMonitor Enterprise network performance 24x7 of each customer.  Circulate the performance reports daily to each customer and all internal stake-holders.The performance report should include at least service up time, usage, throughput, outages, Quality KPIs, etc.Ensure that the customer service KPIs are delivered as agreedGenerate downtime reports to be used for customer refund/compensation based on agreed contractAny service degradation should be immediately escalated to right people for resolution. Also share it with the customer with severity.Lead and get fully involved in the resolution process in case of service degradation.Generate spares requirements, initiate actions for procurement of spares and do the  management of sparesStudy the RCA and implement the recommendations given in the RCA to avoid repeat failure in future.Coordinating technical support from OEMs (i.e. Huawei, Ericsson, Aviat, Cedarview, etc.)Creating and developing the database of the performance logs. Analyzing the logs and generating SLA reports.Request & analyze regular reports from Enterprise Help Desk Team Lead on quality/productivity & query/request typesBachelor of Engineering DegreeSound knowledge of enterprise network architecture and technologies, service assurance,   customer complaint handling and resolving.Database maintenance, Analytical and Presentation skills<P>Minimum 8 years in the similar field.  Customer service experience will be an added advantage</P><a href="http://www.linkedin.com/jobs2/view/13104478?trk=vsrp_jobs_res_name&trkInfo=VSRPsearchId%3A1824904641396355772263%2CVSRPtargetId%3A13104478%2CVSRPcmpt%3Aprimary" target="_blank"><img alt="Apply Now" border="0" height="43" src="/apply.png" width="114"></A></P>

Performance Analysis Manager (Enterprise Business) at Airtel Nigeria

Interface customers on regular basisMonitor Enterprise network performance 24x7 of each customer.  Circulate the performance reports daily ...

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KPMG International: Business Performance Manager

<img alt="jobs" class="attachment-post-thumbnail wp-post-image" height="250" src=" http://www.ijobplus.com/imagefolder//jobs.jpg" width="250"> Job Description <P>Our client, a non-operating holding company of a leading financial services Group with commercial banking, investment banking capital market and insurance subsidiaries has recently concluded the re-organisation of its businesses in line with regulalory requirements.</P><P>As a result of this re-organisation, the Company is seeking to recruit self driven, experienced and motivated individuals to fill the below select positions within the Holding Company</P><P><STRONG>Job Title: Business Performance Manager </STRONG><BR>Job Ref: BPM – FS004</P><P><STRONG>Job Responsibilities</STRONG></P>Reporting to the Head, Finance, the successful candidate will be responsible for monitoring and analysing the Group’s financial arid operational performance. Specific responsibilities include,Define and implement performance management framework to track the Group’s performanceMonitor and analyse subsidiaries’ financial and operational performanceLiaise with non-banking subsidiaries’ heads to define and implement a comprehensive business performance management frameworkCoordinate competitive benchmark., analysis of the subsidiaries with relevant industry peersCoordinate the Group budgeting process<P><STRONG>Key Requirements</STRONG></P>A Bachelors degree in any numerate discipline (eg. engineering, mathematics, finance, accounting, economics, etc)A minimum of 7 years relevant experience in business performance management, budget preparation and benchmark analysisMust possess good knowledge of business performance measurement & assessment practices )e.g. Balanced Scorecard)Good knowledge of the financial services industry<P><STRONG>Application Closing Date</STRONG><BR>20th March, 2013</P><P><STRONG>Method of Application</STRONG><BR>Interested and qualified candidates should send A cover letter detailing the applicant’s position of interest and detailed contact information, Applicants updated curriculum vitae., Copies of relevant credentials and certificates to: <a href="http://www.cloudflare.com/email-protection#dba9beb8a9aeb2afb6beb5af9bb5bcf5b0abb6bcf5b8b4b6"><STRONG>[email protected] </STRONG></A> with the relevant job title and code stated in the subject line of the email.</P><P><STRONG>Note: </STRONG>All applications will be treated in confidence, Only shortlisted candidates will be contacted</P>

KPMG International: Business Performance Manager

Job Description Our client, a non-operating holding company of a leading financial services Group with commercial banking, investment bank...

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KPMG International: Business Performance Analyst

<img alt="jobs" class="attachment-post-thumbnail wp-post-image" height="250" src=" http://www.ijobplus.com/imagefolder//jobs.jpg" width="250"> Job Description <P>Our Client, a non-operating holding company of a leading financial services Group with commercial banking, investment banking capital market and insurance subsidiaries has recently concluded the re-organisation of its businesses in line with regulalory requirements.</P><P>As a result of this re-organisation, the Company is seeking to recruit self driven, experienced and motivated individuals to fill the below select positions within the Holding Company</P><P><STRONG>Job Title: Business Performance Analyst </STRONG><BR>Job Ref: BPA – FS005</P><P><STRONG>Job Responsibilities</STRONG></P>Reporting to the Business Performance Manager, the successful candidate will support in monitoring and analysing the Group’s financial and operational performance. Specific responsibilities include:Assist with the definition and implementation of a performance management framework to track the Group’s performanceAssist in monitoring and analysing subsidiaries’ financial and operational performanceAssist in liaising with relevant frictional in subsidiaries to define and implement a comprehensive business performance management frameworkConduct competitive benchmark analysis of the subsidiaries with relevant industry peers Assist with collation and analysis of relevant information for the business performance management arid Group budgeting process<P><STRONG>Key Requirements</STRONG></P>A Bachelor’s degree in any numerate discipline (e.g. engineering, mathematics, finance, accounting, economics)A minimum of 4 years relevant experience in business performance management, budget preparation and benchmark analysesDemonstrate a proven ability to analyse financial and non-financial informationGood knowledge of the financial services industry<P><STRONG>Application Closing Date</STRONG><BR>20th March, 2013</P><P><STRONG>Method of Application</STRONG><BR>Interested and qualified candidates should send A cover letter detailing the applicant’s position of interest and detailed contact information, Applicants updated curriculum vitae., Copies of relevant credentials and certificates to: <a href="http://www.cloudflare.com/email-protection#c6b4a3a5b4b3afb2aba3a8b286a8a1e8adb6aba1e8a5a9ab"><STRONG>[email protected] </STRONG></A> with the relevant job title and code stated in the subject line of the email.</P><P><STRONG>Note: </STRONG>All applications will be treated in confidence, Only shortlisted candidates will be contacted</P>

KPMG International: Business Performance Analyst

Job Description Our Client, a non-operating holding company of a leading financial services Group with commercial banking, investment bank...

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SAHARA GROUP: RECRUITMENT FOR PERFORMANCE MANAGEMENT SUPERVISOR, EMPLOYEE RELATIONS MANAGER AND LEGAL CONTRACTS MANAGER, SATURDAY 30, APRIL 2011

SAHARA GROUP: RECRUITMENT FOR PERFORMANCE MANAGEMENT SUPERVISOR, EMPLOYEE RELATIONS MANAGER AND LEGAL CONTRACTS MANAGER, SATURDAY 30, APRIL 2011

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