Customer Service Manager Job at Adexen Nigeria

Posted on Wed 03rd Nov, 2010 - hotnigerianjobs.com --- (0 comments)

Adexen Nigeria is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.

Job Tilte: Customer Service Manager

Job Description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

Responsibilities Communicate courteously with all customers on shipment updatesInvestigate and solve customers problems, which may be complex  or longstanding problems that have been passed on by customer service assistantsKeep accurate records of discussions or correspondence with customersAdvise sales department on any issues in relation to customer complaints or suggestionsResponsible for all customs or related agencies clearance customer queriesUnderstand the organizations services & keeping up to date with changesAnalyze statistics or other data to determine the level of customer service the organization is providingDevelop feedback or complaints procedure for customer service useDevelop customer service procedures, policies, standards for the organizationTrain staff to deliver a high standard of customer serviceQualification/Experience Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organizationMinimum of a University degree from a recognized institution.Knowledge of port rules & regulationsStrong customer service abilityVery good in the use of Microsoft word & ExcelGood communication, organizational and interpersonal skills.Problem solving skills.Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.
Method of Application
Please send us your English resume in Word format to: ADEXEN-514259@adexen.eu
OR
Click here to apply online