Posted on Wed 03rd Nov, 2010 - hotnigerianjobs.com --- (0 comments)
MTN Nigeria is recruiting for Customer Consultant (Niger).
Job Title: Customer Consultant (Niger)
Department: Sales and Distribution
Location: Abuja
Employment Status: Permanent
Reporting To: Regional Sales Manager
Job Conditions:
Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel) May be required to work extended hours/weekends
Job Description: Increase Loyalty – Build Relationship and Support Trade partners and Sub dealersBuild relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)Improve communication (To and Fro trade) – Call cycle time per territory(8-10 visit a day or as business requires)Link subs, retailers etc to Trade Partners and help nurture the relationshipIdentify, classify and support all players in channels of distribution – Database building. Weekly / monthly updateEnsure MTN product availability in channel is >95% at all times – Weekly product availability report of all visited outlets during call cyclesEnsure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up – Weekly / monthly reportResolve all issues/queries with regards to activations, products and promotionsDirect all channel participants to MTN identified growth area within your territoryEstablish consistent channel standards – Branding as per channel recommendation.Increase brand awareness – Signage, POS distribution, visibilityTarget 65% visibility in the channel of distribution (Trade marketing team will measure)Target 65% space within each outlet (Trade marketing team will measure)Support all identified outlets with 100% merchandizing as appropriate and defined.100% POS Distribution to all channels of distribution within 14 days of release100% replacement of expired, damaged or obsolete materials within territory100% removal of obsolete materials and messagesManage stock in channel and reports.Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territoriesMust obtain list of sim distribution by Trade Partners from Distributor Account Executives – Ongoing, Report weeklyAll such sub dealers and dealer branches must be contacted and stock receipt / movement verified / confirmed – Report weeklyObtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending > 30days) – Record and report weekly / monthly.Advice Regional Sales Manager if there is need for focussed activity in territory to help move stock – As appropriateEnsure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.On the spot training/coaching of all visited outlets in territory- 100% of all visited outlets in call cycleInformal training in shops on products, services and promotions being run by marketing ,channel or regionGenerate sub-dealer specific promo specSupport/manage events and promosPost promo evaluationCounter competition - Timely feedbackInitial report to Field Service Engineers on state of network in territoryProvide weekly / monthly sales activity reportGenerate market intelligence reportsecurity intelligence information are collated, analyzed and applied towards ensuring the best of protection level for MTNN personnel and operations in area of responsibilityRequired Skills: 4 years marketing experience:2 years Sales & Marketing experience in a fast moving consumer goods(FCMG) environmentQualification: A Bachelors degree Preferably in the social sciencesApplication Deadline
4th November, 2010
Method of Application
Click here to apply online
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