At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn’t know it!
We are currently recruiting for the position of:
JOB TITLE: FRONT DESK OFFICERLOCATION: AbujaDEPARTMENT: Technology
DIMENSIONSA newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.
KEY RESPONSIBILITIESGeneral Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease
SPECIAL RESPONSIBILITIESFilling in for Contact Center Agents if the need arises as followsContact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.
IDEAL EDUCATION AND EXPERIENCEDegree or HND in any Subject or relevant working experienceproficient in the use of Microsoft Office, Corel Draw etc.knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)good data entry/keyboard skills. copied from: nigerianbestforum.com-knowledge of administration and clerical processescustomer service and or sales experience
ADDED ADVANTAGESix months or more experience in a call/contact center environmentknowledge of call/contact center telephony and technologyknowledge of sales principles and methodsknowledge of customer service principles and practicesknowledge of Accounting and Finance principles and practicesExperience of Market Research and Survey techniques including interviewingExperience of General Technical and or ICT SupportComputer Help Desk Experience
JOB TITLE: COMPUTER NETWORK ENGINEERDEPARTMENT: TechnologyLOCATION: Abuja
DIMENSIONSA newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Network Engineer to provide 24/7 mission critical support for the Voice and Data Network. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Data and Voice Networking is essential. There may be occasional need to fill-in for the Software Engineer and or the Help Desk Agents so ability to handle Software applications and Business Systems Analysis is also required.
KEY RESPONSIBILITIES:Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the Network, Support End-users including Clients on network issues; via Phone,
TOUCHSTONE NETWORK COMPANY LIMITED CURRENT VACANCIES, FRIDAY 16, NOVEMBER 2012
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