Ongoing Recruitment at GE - 2015

General Electric GE is an American multinational conglomerate corporation incorporated in New York and headquartered in Fairfield, Connecticut. The company operates through the following segments: Energy 2013 inactive, Technology Infrastructure, Capital Finance as well as Consumer and Industrial

Job Title: Lead Service Manager

Location 
Lagos

Job Field
Engineering, Technical, Oil and Gas, Energy

Essential Responsibilities   
The Service Manager is accountable for the overall management preparation, execution and closure of assigned field service projects meeting all contractual requirements, scope of supply, EHS, quality, customer communication, technical issue resolution, cost and productivity targets, mob and demob and all project related metrics ensuring the application of all field service processes and the use of the proper tools Prisma, Artemis, Oracle and FSCC

Requirement
Provide, in collaboration with PM, visibility of assigned customers/countries workload to Forecasting & Planning Team
Create Artemis job and manage Artemis corrections
Validate project work scope and JCE in ITO phase with Application Engineer
Collaborate with Outage Excellence team to ensure all best practises and Top Programs are applied
Collaborate with Resource Manager RM and FSE to provide site specific trainings EHS or others and documentation
interact with RM, in HQ and Regions, for the assignment of Resident Engineers, Site Managers and FSEs to Contracts, Outages and all Field Project activities
Request Technical Documentation TPS and Job Cards, Site Quality Check List
Request tooling
Provide directions, logistics to enable FSEs mobilizations to customer sites
Conduct Technical Briefing and manage relevant WFs update
Interact with RM to ensure workload management straight & overtime respecting the different countries WTRs
Conduct Technical Debriefing and manage relevant WF update
Approve Field Service Report and collect all project documentation
Update OTS and OTD in Artemis
Ensure Project Gantt and Site Cost Tracker SCT are properly and timely updated
Collect FSE timesheets signed by Customer and validate
Enter Service Requests when FSE site connectivity is an issue and coordinate the resolution interfacing with Engineering and Quality teams
Prepare Technical Specs. needed for Manpower and OEM vendors engagement
Manpower and OEM vendors coordination and POR issuance
Validate Manpower and OEM time-sheets and approve invoices
Be Escalation point & crisis management ITO, OTR

Qualifications, Requirements   
Bachelor’s degree from an accredited university or college or a high school diploma, GED with at least 4 years of experience in a support or maintenance engineering position.
At least 3 years’ experience in technical roles within Oil & Gas or Energy industry.
Knowledge of General Electric Oil & Gas equipment and operation, commissioning and startup.
Capability in working under pressure, clear thinking, decisiveness. Team player skills.
English knowledge, spoken and written.
Familiarity with common PC software tools.
EU work permit.
NYSC discharge or exemption certificate at hand.

Additional Eligibility Qualifications    
Previous experience as FSE, Project Engineer in O&G Industry or Technical Support Engineer.
Strong oral and written communication skills.
Strong interpersonal and leadership skills.
Strong analytical ability.
Knowledge of related product support activities.
Ability to motivate support groups and convey urgency in customer needs and concerns.
Service Manager, Engineer, Manager, Database, Oracle, Customer Service, Engineering, Management, Technology

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