Standard Chartered Bank Recruits Customer Relationship Officer – Lagos

Standard Chartered Bank Nigeria – We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group’s people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Customer Relationship Officer
Job ID: 367665
Job Function: Consumer Banking

Location: Lagos

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

Achieve branch overall profitability targetActively grow the Priority & International Banking segment through New to Bank customer acquistionImplement and execute regular sales activities to generate business for the segmentIncrease customer satisfaction and service quality as per established standardsLead generation through organised sales presentations to groups and organisationsSolicit referals from other parts of the group as well as busines referals to other  business unitsMaintain excellent customer experience and grow customer loyaltyPortfolio growthGrow product holdings per customerGrow the number of customers signed on to alternate channelsResolve customer complaints within the expected time frameNIL fraudDormant account reactivationImprove the branch and segment NPS scoresConsistently adhere to local and international regulatory standards

Qualifications & Skills

Strong Banking and Financial Institutions sales experience.University graduate with strong academic credentialsSound knowledge of banking products and services, banking procedures, local laws and regulationsExcellent financial market knowledge and competitive awarenessStrong interpersonal and communications skillsTeam player who shows initiative and assertivenessSales drivenStrong customer service orientation

Application Closing Date
21st January, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria – SCB and click Search, then click Customer Relationship Officer