Stanbic IBTC Recruitment (Manager, Specialised Recoveries) - 2015

Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars – Corporate and Investment Banking, Personal and Business Banking and Wealth Management

Job Title: Manager, Specialised Recoveries

Qualification
BSc, HND, BA

Location
Lagos

Job Field
Banking, Finance, Accounting, Audit

Job Purpose 
Manage a team of staff to minimize credit losses by constantly improving the collections on NPLs and, recoveries on the write-off portfolio.

Key Responsibilities 
Ensure that all the necessary systems and controls are in place to properly manage the NPL book, and maximise rehabilitation of accounts in arrears.
To manage and control collection strategies and campaigns within the NPL environment with the aim of maximizing collection effectiveness and efficiency.
Ensure effective and efficient repossession and disposal processes, secured storage facilities to be in place, as well as realising any attributable security.
Operate within delegated authority levels, and ensure that have sufficient levels of mandate to perform day to day operations.
Manage recoveries on the write-off portfolio.
Ensure resolution of customer queries.

Relationships
Liaise with business partners on developments within Specialised Recoveries, and their needs.
Co-operative relationships between the various participants in the credit recovery processes.

People Management
Establish an effective Specialised Recoveries structure and team, ensuring that all the required functions are adequately and timeously addressed.
Ensure that people management and development frameworks and processes, including:
recruitment and selection
performance management
talent management
capacity building
equity and diversity
Develop team in the context of future capacity requirements
Increase awareness amongst staff of statutory governance and legislation applicable to the Credit Control environment through appropriate training and accreditation interventions.
Ongoing communication with staff regarding the need to ensure continual compliance.

Regulatory
Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action, sanction in respect of regulatory compliance matters.
Monitor adherence to internal controls and regulatory requirements and enhance procedures, in need.
Report any breaches and exposures to the Head of Rehabilitations and Recoveries.
Provide relevant MI information as required.

Operational Management
Implement and manage collection strategies and campaigns.
Maintain a high level of customer service.
Manage and maintain workflow.
Any delegated ad-hoc function from Head of Rehabilitations and Recoveries.

Key Performance 
NPL not to exceed agreed percentage of total loan book.
Manage impairment charge within agreed budget.
Recovery rate on NPL and write-off portfolio.
Timely and accurate submission of all required returns, reports.
Control Costs within budget
To provided Customer Service to internal and external customers to ensure that queries/issues are resolved expeditiously.

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