AppZone is Africa’s leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world’s leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.
TRANSACTION MANAGEMENT PERSONNEL
JOB DESCRIPTION
Monitor e-channel transactions remotely at the commercial bank ends as well as on our cloud infrastructure, both weekdays and some weekends.
Ensuring that all the various services required to maintain system stability and availability are all up and running at all times
Efficient use of the case management and feedback system to maintain a proper and accurate record of all customers’ complaints and requests.
Provide technical first-level support to Client Relationship Managers (CRM) and the centralized helpdesk team, as well as other third party partners.
On request and on stipulated regular basis, generate reports to be show channels usage.
Analyze customers’ transactions end-to-end to determine point of failure, providing the concerned party with the necessary transaction details for complete resolution.
SKILLS AND RESPONSIBILITIES
Minimum of BSc/HND in Computer Science, Computer Engineering or any other related field.
You have internship experience in the financial services industry related to operations and/or financial analysis, or a maximum of 2 years of Transaction Management experience in the financial services industry
You must be performance driven with a proven track record
Ability to work in a fast-paced environment.
Good communication skills
Excellent interpersonal, analytic skills and great attention to details.
Must possess the ability to learn with speed and ease.
TO APPLY
Interested and qualified candidates should send their applications and CV’s to: careers@appzonegroup.com
OR
DUE DATE: 12 October, 2016
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