Relationship Officer at Dragnet Solution Limited

Dragnet Solution Limited is a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding and Relocation and Removal services is currently looking to engage a young Graduate Relationship Officer for its Relationship Management Unit.

Job title: Relationship Officer

Job Description

• Develop close relationships with Customers, Vendors and manage clients


• Grow the individual client business through continuous interaction and persuasion


• Serve as the escalation point on Customs related matters/queries and ensure prompt resolution


• Proffer solutions to escalated customer service issues


• Attend regular scheduled meetings with clients to discuss service improvement strategies and documentation


• Responsible for negotiation of suitable clearing rates with new clients


• Ensure agreed rates, terms and credit days are maintained in clients transactions


• Play an active role in developing new service plan to fit customer requirements


• Monitor client satisfaction through customer experience measurement


• Working with Credit controller to ensure accurate invoicing of clients with adherence to contract and payment terms.


• Updating clients on status as well as delivery schedule of a shipment 


• Perform customer research and profiling to identify and capitalize on unmet market needs


• Ensure adequate file estimation, customer billing, resolution  of invoicing issues and invoice approvals


• Ensure accurate weekly activity reports on job progress are sent to Customers


• Executing vendor- efficiency customer surveys and analyzing results

Qualification
BA/BSc/HND

Skills 

• Clear verbal and written Communication skills


• Time Management skills


• Management of personal emotions


• Ability to listen closely to Customers


• Strong customer focus


• Persuasion skills


• Ability to handle surprises and manage situations calmly

Experience

• Minimum of  2 years’ experience in a similar role


• Experience working with a logistics clearing and forwarding company and knowledge of import Shipping documentation and Client Account Management will be an added advantage.


• Competence in Microsoft office products, most especially Excel is a must.

Location
Lagos

Closing Date: Not Specified

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