Jobs Today in Nigeria for Consumer Care Line at Unilever

By chukwu on Monday, November 12, 2012

Our brands are trusted everywhere and, by listening to the people who buy them, we’ve grown into one of the world’s most successful consumer goods companies.

Unilever Nigeria Plc is recruiting to fill  the below position:Receiving consumer/customer feedback via mail, manual or toll free line (8am – 5pm)Downloading consumer/customer via toll free line (received after office hrs)Classifying feedback into different categories (complaints i.e. Business, Product or packaging, commendation, enquiry etc)Summing up feedback monthly for circluationServing as first Contacts to consumer/customer to acknowledge receipt (if it’s a complaint) or get further detailsVisiting complainants as applicable to retrieve samplesParticipating in complaints resolutionSending details of feedback to responsible function/person as applicable and obtain action and revert to consumersCarry our Key Distributor/ Distribution Channel warehouse audits where necessary and write reportsMininmum OND in any relevant fieldPosted under Jobs in Nigeria TodayYou can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.