Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.
Job Title: Contact Center Agent
Location
Lagos
Job Field
Customer Care
Job Description
Responsible for direct engagement with internal and external customers through all channels of engagement – telephone, email, live chat and social media;
Respond promptly to enquiries, requests and complaints accordingly.
Escalate all issues as required to relevant teams and units for prompt resolution.
We would require candidates with multilingual skills Ability to speak Hausa, Yoruba and Igbo.
Basic Requirements
University graduate with a minimum of 2:2 grade
Not older than 26 years.
Must have concluded NYSC.
Based in Lagos
Proficient in English language Oral and Written
Required Skills
Good knowledge of basic Microsoft office tools, Applications.
Ability to multi- task and work under minimal supervision.
Basic Telephone and email etiquette.
Innovative and Problem solving ability.
Good Customer Service skill
Willingness to learn and ability to work under pressure.
Good Interpersonal Skills
Excellent Communication Skills Oral & Written
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