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Job Title: NIB Relationship Manager
Qualification
BA, BSc, HND
Job Field
Banking, Sales, Marketing
Position Description
To execute relevant customer relationship and retention management strategy towards delivering of both Liability and Asset budget for the branches under coverage area. To drive the right sales culture amongst all NIB sales staff and spear head acquisition strategy of the NIB business of the branch.
Key Responsibilities
To engage Companies on a continuous basis for acquisition opportunities in Personal & Business banking .
To execute robust relationship management techniques that would ensure optimum customer retention
Identify opportunities in markets, Cooperative Societies, Associations, Unions and engage market associations and representatives of these cooperatives, associations for acquisition.
To coach and guide team of Direct Sales Agents DSAs towards sales achievement
Relate well with operation staff to ensure minimal Turn Around Time is achieved on account opening
Ensure that customers are assisted at their place of work to open accounts, complete applications and collect relevant document
Key Performance Measures
Delivering on the branches budget
Ability to grow the clientele base of the branches
Innovative Business Development input through constructive feedback from the market
Create sales pool for NIB DSAs
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