Stanbic IBTC is an end-to-end financial services provider. We aim to help you manage and grow your money by providing relevant information and services. We commit to help you move from where you are to where you want to be.
Job Title: Personal Banker
Qualification
BA, BSc, HND
Job Field
Banking
Position Description
Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients
Achievement of acquiring, expansion, cost management and customer retention targets
Provide customers with basic day-to-day services
Accountabilities
Motivate credit applications for facilities according to laid down procedures.
Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.
Strategic on marketing the products to beat the other players in the market i.e. competitors.
Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.
Maximising return from existing and new customers on banks product through cross selling offered by other business units.
Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.
Portfolio management to ensure low risk and minimum write offs.
Prepare facility letters after vetting from credit department within turnaround times.
Action queries and instructions from clients.
Explain products and procedures clearly and in a factual manner.
Collect all necessary mandates forms for new accounts.
Open accounts according to laid down procedures.
Attend to renewal and early repayments of investment accounts.
Portfolio Management- ensure that all records are kept in order and up to date.
Ability to sell Gold products such as VAF, Home loans and Investment products.
Ability to work independently with minimum supervision in the branch of domicile.
Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame.
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