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Location
Lagos
Job Field
Administration, Secretarial, Sales, Marketing
Role Summary, Purpose
Leads the HCS Order Management team in the Africa Zone to execute on Customers Orders. This team manager is responsible for all aspects of the backlog execution, from order entry to customer acceptance & revenue recognition through equipment ordering from plants & suppliers and coordination of the whole order management cycle.
Key Responsibilities
Responsible for Order Management excellence & quality in the Zone with continuous alignment to business goals
Staff member of EMEA OTR, with expectations for excellent partnership with other operating teams and CoE’s, partnering to drive Order Operations excellence in EAGM
Critical business partner to the Zone leadership team by reaching the required business outcomes, including backlog execution efficiency, predictability of cycle times, finished goods inventory management
Driving operational rigor & standard process adoption in the Zone in order to stabilize & reduce cycle times, improve service quality and reduce costs – Optimally allocating resources & managing operating costs in order to ensure that sufficient and optimal capability, capacity, scalability and backlog operational controls are in place to fulfill commitments
Building & strengthening communication & collaboration with GSC Fulfillment, Logistics & Service Driving a highly collaborative culture, which encourages effective partnership across functional and geographic boundaries to deliver on business imperatives
Driving a culture of quality & ensuring total Compliance to business and process regulations including order booking & revenue recognition
Major KPIs: Leadtime compliance – Revenue & Deals predictability – Inventory Turns – OTR Base costs – Execution cycle times FG CyT variability, order entry CyT
Qualification and Requirements
Bachelor’s Degree and 8+ years’ experience in sales, management and or operations
Demonstrated ability to lead and influence a team within a large, complex and matrixed organization
Ability to influence and collaborate with senior level management team
Experience leading or managing projects of various size, duration and scope
Ability to translate strategy into business objectives
Executive level presentation skills
Coaching and mentoring experience
Demonstrated written and oral communication skills
Reliable, responsive, attentive to detail
Action and results-oriented Quality Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type, position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required
Additional Eligibility Qualifications
Demonstrated leadership capabilities, able to mobilize teams to achieve – Team management experience
Skill sets and experience in OTR processes or in Supply Chain, with an experience in driving Six Sigma or Lean projects
Ability to effectively manage time & KPIs, prioritize work, multi-task across many assignments & delegate, build improvement plans & execute – Clear thinker with the ability to engage multiple stakeholders – Able to adopt, and drive adoption by the team, of Standards & Frameworks
Inclusive leadership: energizing others by building a connection with the team through personal involvement & trust and by providing feedback & coaching to help developing others
Strong process mind-set – ability to break-down complex tasks and identify opportunity to simplify & standardize
Demonstrated ability to thrive in an environment that encourages independent initiative and change management
Job Segments
Operations Manager, Operations, Supply Chain Manager, Lean Six Sigma, Quality Manager, Management, Quality
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