Career Opportunity at Etisalat Nigeria (Head-Network Operations Centre) - 2015

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Head – Network Operations Centre

Location 
Abuja

Job Field
Engineering, Technical, ICT

Job Summary       
Coordinate the implementation of an effective framework for the operation and maintenance of the Base Station Subsystem, provide support functions on access network and effective management of all monitoring tools
Provide leadership and direction for the Network Operations Centre unit.

Principal Functions  
Assist the Director, Network Operations in communicating the division’s strategic direction and objectives to all staff.
Assist in the definition of the division’s plans, policies, projects and service levels.
Plan and ensure implementation of established internal processes using best practice standards to ensure a stable and highly available systems platform for an optimal operating environment.
Keep abreast of global and local best practice as it relates to the team function’s activities.
Continuously review the unit, team’s activities, make recommendations for improvement and implement approved improvement initiatives to ensure enhanced performance of the team.
Identify required resources, personnel and funding to achieve the unit, function’s strategy.
Establish and maintain relationship with key internal and external stakeholders.
Manage and support network access and network performance management systems including all monitoring tools.
Oversee the integration, management and administration of Base Station Subsystem BSS and access network platform infrastructure UNIX-Solaris and application level and other related equipment.
Ensures processes and procedures e.g.Escalation/reporting, updates, call answering, handling, and training are in place to support scalable growth
Continually identifies areas for process,quality and efficiency improvement within the NOC, recommends prioritized enhancements with supporting details to Change Control Board and oversees implementation.
Manage and support admittance and access to Network Infrastructures locations especially MGW and BSC sites
Ensure regular update of network element database documentation, support and monitor a proactive maintenance cycle on all access network systems and infrastructure.
Delivers constant improvement in real-time identification and resolution of real-time problems; brings a deep attention to process, training and actions necessary to support outages time reduction and issue detection, response and recovery
Investigate and identify reasons for abnormal network conditions.
Take proactive steps to prevent network faults and failures.
Serve as unit’s primary liaison with third-party vendors and initiate regular meetings to agree on service levels.
Manage vendor performance and ensure agreed SLAs are achieved.
Review recommendations of the internal audit function relating to BSS operations policies, standards, guidelines and operations and take action as required.
Implement the function’s work programs and plans in line with agreed upon procedures and guidelines.
Plan and manage the human and material resources of the team/ function to optimise performance, morale and enhance productivity.
Manage inter-functional relations to ensure synergy across the various departmental functions.
Monitor and control the budgetary needs of the unit/function.
Develop and report on metrics for the performance of the NOC and individual NOC employees
Prepare/compile agreed periodic activity and performance reports for the attention of the Director, Network Operations.
Perform any other duties as assigned by the Director, Network Operations.

Educational Requirements    
First degree or equivalent in Electrical Engineering
Postgraduate, professional qualification in a related field will be an added advantage.      
9 to 12 years Telecoms work experience with at least 3 years in a managerial role.

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