Career Opportunity at Etisalat Nigeria (Manager-Quality Management) - 2015

Etisalat’s vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

Job Title: Manager – Quality Management

Location 
Lagos

Job Field
Administration, Secretarial, Project Management

Job Summary
Drive conformance to business processes through the use of best in class framework for process reviews, prioritizing inputs from risk assessmentreports, audits and other business reports thereby ensuring efficiency in the delivery of objectives

Principal Functions    
Design programs, workshops to communicate the quality management system and culture to both internal and external customers.
Develop the process review calendar and coordinate its systematic delivery
Design and facilitate the implementation of process KPI management framework for the purpose of minimizing gaps that could cause control risks
Measure, analyse and report on strategic process performance based on documented KPIs thus revealing trends for thepurpose of implementing corrective actions
Collaborate with stakeholders in proactively identifying process risks and proffer solutions in alignment with industry best practices.
Design and recommend programs for the continuous development of quality teams to enhance productivity.
Facilitate the communication of identifiedprocess strengths & weaknesses to stakeholders with recommended processimprovements.
Facilitate the implementation of improvementinitiatives with periodic status report.
Facilitate the systematic identification and mitigation of process bottlenecks to realise process efficiency
Support the identification of operational challenges and coordinate quality teams in the delivery of operational excellence.
Establish and maintain the quality management system to promote the organization’s competitive edge.
Stakeholder engagement in the identificationand documentation of realistic process controls    

Educational Requirements 
First degree in a relevant discipline from a recognized university.
6 to 8 years workexperience, with 3 in a supervisory role
Process Design and Analysis
Project Planning and Control
Data Gathering and Analysis
Problem Solving
Presentation, Facilitation
Communication
Passion for Excellence
Integrity
Empowering people
Growing people
Team work
Customer Focus

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